This review is based on their auto dept: I purchased a set of 4 Pirelli tires in November 2025. This month, I noticed that there was a nail in my tire. So since the tires were new, I went back to Sam's so that they could repair my tire. After waiting 2 hours, the technician told me that he could not fix my tire because the nail was in a certain spot. He said that I would have to get a new tire even though I had the road hazard policy. I was outraged!!! I left and went to get a patch at a local tire shop. read more

Sam's Club - Wholesale Stores Near Me - Harvey, Louisiana

Went one Saturday and it was pretty packed (as expected). When you walk in they have some school and sports gear like tents, chairs, clothes, and etc. I believe it was LSU, Saints, and Xavier University. While I appreciated that they had Xavier stuff (as I am an HBCU graduate), I think it would be nice if they also offered gear for other schools in the city. I graduated from Dillard University (which is also in New Orleans) and would love to have the option to purchase a lawn chair and gear for my school. Some other schools in the city who could be represented include Tulane, Loyola, SUNO, UNO, Delgado, and etc. We were able to get the other items that we were looking for and enjoyed some of the free samples while there. Decided to get pizza on the way out which was pretty good. You can't beat Sam's pizza for the price and size. The fountain drink machines weren't working which was a bummer, so anyone wanting a drink it had to get a canned drink. read more

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I bought a gallon of milk on the 10th of this month date of expiration 16th today is the 14th and the milk is totally curdled 3/4 of the gallon down the drain and with prices the way they are that is just not something we should have to deal with read more

These people always strive for core values of respect, service, and integrity. Everyone there is keeping an eye on you and the company will backtrack on a policy if it is unfair... read more

This review is only about the scan and go feature of Sam's. Love love loveeeeeee the SCAN & GO. Love the concept of being able to scan and go. This makes it so effortless. You literally are scanning your items and when you're done you hit the checkout button select your method of payment and you were out the door amazing. Would love it if other retailers would adopt this feature. Way to go Sams!!! read more

Sam's Club - Scan & Go feature - Wholesale Stores Near Me - Harvey, Louisiana

We've been members for a minute now and I've seen a great decline in service here. When I'm in the store, I like and appreciate the scan n' go so that I don't have to deal with the outrageously long lines at times. I also don't bother asking for help because staff are not around to help. I'd rather walk the entire store looking for what I need. While I'm not a huge fan of this place (due to service), I do appreciate the curbside service more. The wait times are not as bad as they once were and the staff is more accommodating. However, I purchased two rotisserie chickens and they were undercooked. I returned them and was told by management that, there is nothing wrong with the chicken as the meat is cooked. If you enlarge the picture, you will see how pink the meat really is. She said some people like red/pink chicken bones, I'm not one. Of course I will never buy rotisserie chicken here again. Staff is lazy and this is a reflection of that. read more

Sam's Club - Undercooked rotisserie chicken - Wholesale Stores Near Me - Harvey, Louisiana

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We went to go get stuff and eat, we got a pizza, hot dog, and a chocolate frozen yogurt, the pizza and hot dog was good, but the frozen yogurt looked.. weird.. I went like whatever and took a spoon full to my mouth, it was not good, I didn't finish eating it, then I went to get ketchup and a cap for my drink, nope, nothing, just forks and knives, and a bottle of mustard, Sam's, you've disappointed me read more

Oh Sammy I'm back and I see a few changes. I recently was offered a year pass to Sam's club for 1/2 the regular yearly cost. I thought okay let me see what Sam's has to offer. A digital card now, oh wow, yeah I like it. Much is the same... An area that caught my eye was the prepared food section, that's new for me as they only had roti Chickens and baked goods before. On this trip picked up a corned beef, an easter book for babychild, half a years worth of laundry detergent for on 21$ (what?!)a giant container of M&Ms for the Pirate and as suggested by another customer, the most amazing pasta&kale salad. I went again with the Pirate and scoped out the stuffed salmon filets (next time I'll just grab my own filet, they were meh at most), picked up that pasta salad again and copious amounts of fruit. My departing hotdog didn't taste the same, maybe because in the past there was relish and onions offered, maybe they don't use Nathan's anymore (shrugs shoulders). Ill be back if there's a need for bull items. You're still looking good Sam, nice hanging out with ya again. read more

Sam's Club - Stuffed Salmon filets, 375 degrees, brush with melted butter, bake 20 minutes. - Wholesale Stores Near Me - Harvey, Louisiana

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Sam's is so effective for anything you need. We love Sams. I can do my monthly shopping in one stop. I recommend Sam's for your everyday needs whether it's eye cream for the ladies or razors for the men, good food, good prices on bulk items. It's a great place to shop! read more

I went to the Sam's store on Manhattan Blvd in Harvey, Louisiana on March 16, 2024 to purchase grapes. I went to pick out my grapes. I opened the container to make sure the grapes were firm and not soft. I have always done that. The worker who was pushing a pallet jack saw me and approach me. He said I was not allowed to do that and if I did not want them he had to take them. So I handed the grapes to him since those grapes were soft. Then he watched me to make sure I did not do it again. I told him he did not have to watch me. He said he had to. I told him I did know that was the rule and he was making me feel like a criminal by watching me. He replied I did not say you were. I explained to him that by him watching my every move (he stared at me the entire time I was by the grapes) it made me feel like a criminal. I also feel he discriminated against me. I have seen people taste the grapes before purchasing them. Those people are never told anything. Making a customer feel like they are being watched and made to feel like a criminal is poor customer service. I would like an apology. I would like to speak to a regional manager that oversees this store. I am extremely upset. read more

Understaffed Pickup order was an hour late There was no notification that they were running behind read more

Okay, so I don't have a membership here, but David does! This place is wild and you know how these big box stores are- everything is huge. I have no need for big stuff, but I do like their exclusive food stuffs. My favorite is the Reese's Popcorn which is out-of-this-world and might be an addiction. read more

I called twice asking to speak to a manager and was put on hold needless to say I waited so long that I hung up ! Horrible management and I won't be renewing my membership read more

Doing your order online here is pointless. Three times I've checked in and waited over 45 minutes for my order. This is after Sam's has sent an email that my order is ready for pick up. Twice I've gone inside to customer service and they've acted like it was an aberration. Do you really want all of your customer base to shop at Costco? Cause this is how you get your customer base to leave. read more

Don't go here! Poor service and poor pick up too! My gosh! They take forever and lines are ridiculous long!? No one picks up the phone at customer service and lines are long on there too!? While the workers all are chit chatting amongst themselves and on their phone!? Take your money to Costco where they have it more together!? I will be writing to corporate. read more

A girl named mikayla was assisting people at self checkout and was extremely rude and disrespectful to me and my husband and overall just did not want to be there. Sad that i pay a membership to be treated with such a disgusting attitude, seriously needs to fix their customer service there. read more

Love their scan and go app! Makes life easier not to have to get in line and deal with assholes ! Now if only they had a order and pick up like Wal Mart! Because their order and pick up sucks! You still have to get out the car go to the service counter get your stuff and load it yourself ***Scan and go is much quicker than that foolishness! read more

I placed an order to be delivered to me on Monday (4/10/2023) between 2-4pm. My order never showed up. I contacted Sam's Club through the chat service where they were of no help. They had offered an $8 gift card when the delivery was initially late as compensation. 30 minutes prior to my store closing I contacted them again, they promised a delivery TODAY (4/11/2023) along with another $10 gift card for compensation. They have failed to deliver the gift card and have yet to deliver my order. Every time I get on chat to talk to someone they refuse to actually assist and disconnect without notice because they don't want to help. There's no way to avoid this or file a complaint about it. I went to cancel my order and there is no option to and was ineligible for a return. I can't return something I never even got! Apparently, they can't get a driver to deliver the order. I paid Sam's to deliver, not a 3rd party, so that is an issue for them to figure out to get my delivery to me on time. Each agent has refused to cancel and refund my order. I want a full refund and at this point. Our family has been a member for over 30 years and this is how Sam's treats their long-term members. Oh, and I've tried calling my local Sam's Club over and over and over - nobody ever picks up the phone! Absolute worst service! How does Walmart have better customer service and they're the same company?! read more

Everytime I'm in this store you wait in line for an hour. There are two registers open and 20 people in each line. Save your time and money and shop elsewhere. Employees are rude to boot. 3/28/17 Update: They have an app that you can check yourself out (but you can't find every product on there or buy liquor). Instead of having the employees do it for you. Then they proceed to make you wait longer in the line to get out of the door to "check" the receipt. After years of hoping for a change in Sam's. I changed... I got my Costco membership today:) it takes me less time to cross the river shop at Costco than to go to the Sam's THREE MINUTES from my house! It's been a year and a half since I switched to Costco. No regrets. Costco offers great returns, great customer service, checkout is a breeze, employees that actually give a hoot! Switch to Costco and leave this disgusting Sam's. I'm happy now! read more

Don't waste your time here! I went all of the way to Sam's club to get 4 cases of water for myself and my mom. Sam's has a limit of 2 cases of water per person. What a waste of time! The fo however have zero limit on their most expensive wAter. read more

I work with Instacart and I pick up a lot of batches at Sam's. During this pandemic the women that work in the front of building are very harsh and rude. I was at self check out asking for help and the lady didn't even acknowledge me, she hard me but rude said okay with her back turned. Every other department is great and very helpful but the women in the front pushed me to go to a different Sam's Club . read more

This Sam's club needs help to say the least. It's terrible. Employees are everywhere but doing nothing and the lines all 3 they have open are backed up down isles. There is two self checkouts that are 10 items or less that have an employee standing there in front of both registers, again doing nothing, except watching people checkout 20+ items and saying noting. I had two bags of dog bones and a bottle of Advil that I left without getting because of the sorry excuse for a check out area this club has. I can't believe I paid a membership fee for this chaos o my to walk out without a purchase. All I get out of my membership is aggravation. This store needs help! read more

Sam's Club - This guy needs a home for Christmas! - Wholesale Stores Near Me - Harvey, Louisiana

10/17/22 Was the worst visit that I have ever made at Sams club located at 1527 Manhattan Blvd. Harvey, LA 70058. At approximately 6:00 pm I went in to discuss an issue that I was having with my card. As soon as you walked through the doors, the member services line was backed up to the entry door. I stood in line for about 25 minutes. Finally when it was my turn a caucasian woman walked up from out of nowhere and stood on the side of me. Ms. Rebecca (who was assisting customers in member services) overlooked me and assisted the caucasian woman. A customer behind me and myself politely addressed Rebecca that I was indeed next in line. Rebecca threw her hands up in the air with a smile, came from behind the counter and said "I'll be right back" and never returned. She however called two other ladies up to the counter. One being the manager named Lisa and another young lady (whose name that I didn't get...but she was Hispanic with a lilo/stich tattoo on her arm) Both the customer and I explained to that particular young lady about what happened and who was next. The young lady then tells us (Well I don't know about all of that) She took the Caucasian woman to another register (by the tire area register) so that she could feel more comfortable and finish her transaction. I hate to call it this but by far this is the most racist thing that I have ever encountered.I also spoke with the manager Lisa and the only thing that she told me was "I'll talk to her" The manager really didn't seem to be concerned about the issue and just kept repeating that she will talk to her. I highly doubt that she will. That is why I am here letting Sams corporation know what is going on in their stores. As a customer, I have rights. It did not matter to anyone about what was going on and nothing was done about it. I did not think that Sams club was capable of showing this type of behavior so bluntly. This situation had/has me really upset. It was very unnecessary and very ignorant. Right is right and wrong is wrong. All parties refused to understand the magnitude of this situation and showed no concern about it. As a black woman whom I myself used to work in the customer service field for years knows that this is not how you treat people! This incident made me feel so low and devalued as a black woman. I stood in line like everyone else waiting to be assisted. I waited over 25-30 minutes. That 25-30 minutes turned into 40 because they thought it was a good idea to dish out white privilege. That particular customer had all rights in their eyes to skip the entire line for her own personal convenience due to the color of her skin.This is something that I would never ever expect coming from such a big cooperation. This is such a sad situation on how this was handled and I'm sorry to say this but I will be in contact with my lawyer this afternoon about this situation. This was definitely unnecessary and very inappropriate. It's really unfortunate that things like this still goes on in society. I never thought that it would be a day that I would walk out of a Sams club store (who has been a member for over 15 years) just to leave out feeling so devalued and degraded. read more

Sam's is definitely my go to. I really appreciate the fact that I'm not charged $6.99 if all I need is a loaf of bread and some milk!

Sam's club did not honor my online tire purchase price. Complained to BBB and finally got the manager on the phone. I can't trust their tire department. read more

I use to work in the meat dept and that dept is thee most unsanitary place I ever worked in the grinder that makes all ground meat is so disgusting and is half cleaned and has dirty build up and they prepare raw chicken in the same room as beef which is cross contamination I don't blame the workers it's just realllllly pooooooor management me their team lead and dept head are thee most unprofessional people I have every worked with it's amazing they still have jobs but they praise mediocrity I suggest you go to a different location or just go to Costco my family doesn't even buy meat from them and this was before I even started working their read more

Once again Sam's Club tire service is terrible!!! I arrived here at 7:55 and it's been two hours and my car is still not ready for a simple repair to a tire that was damaged and balance and rotate. We repeatedly asked them when they balance the tires to put sticky weights on the inside of the rims, they have repeatedly put hammered weights on the outside of my rims. I don't believe there's any supervision of this department. As I watch the young man working on my car, he stopped to air up someone else's tires. These folks have NO respect for your time. My husband says the Airline store does a bit better. FYI. read more

Larry Dembrun What a great store employees were very helpful!

I am happy to say that the last 10 times I have been to Sam's Club service has improved. They have a new manager a blonde haired lady and I don't know if she was instrumental but they have changed their policy at the register and it has been going much faster. And this was a much-needed change to one of the most poorly run stores I have ever seen. Let's just hope these good things of change keep happening. read more

Sam's Club - Another lovely day at the most incompetently run store in the country. Who manages this Fiasco and I cannot believe they pay this person - Wholesale Stores Near Me - Harvey, Louisiana

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Sam's is an amazing place to get bundles of everything. And grab a bite to eat. You can also get your cake, sandwiches etc if you're having a party. read more

Sam's Club - Pepperoni pizza and a drink - Wholesale Stores Near Me - Harvey, Louisiana

Very disappointed about my experience at Sam's Club today. We shopped here today for a party. We were offered to apply for a credit card and save $40.00 in doing so. It was never explained that the offer was: You had to be approved to get the $40.00, whuch I knew we would be approved, so we agreed to apply. We were taken out the line and moved to customer service. The young lady ran the credit, took the picture then said there was an error. We were approved for $4500.00. At this point we are told there was an error so we could not use the card today as stated, nor would we get the $40.00 off. This left a poor taste in the Sam's experience as we've wasted time only to be told there was nothing that could be done. The manager, Lisa Mack, was called. Who showed no empathy. I advised I didn't come for a fight, only the benefit I was told I would receive. She said she offered me a drink or something out the snack area, which is not comparable to what was offered, but was all she could do. In the end we were not compensated in anyway as the manager said it was nothing she could do and left without purchasing today. It's really sad that Sam's is a part of our community but this manager represented Sam's in an uncaring way. Disappointed Former customer. read more

I generally shop at the east bank SAMs club but today I was on the west bank and decided to go to this location. After finding the items I. Wedged, and waiting in self checkout lines in which two of the registers were broken, I checked out and an employee was standing right by the self check outs to check the receipt. At the other SAMs I have been to; after you get your recipes checked, you can skip the line at the exit door to get it checked there. Not so here, and they are very rude about telling you so. We waited in a huge line. Finally got someone's attention and told he employee that we had already been checked. She said even so we had to get back in line and get checked at the door. You mean we wasted out time and the employee is wasting her time back there doing this for everyone? Crazy. Rude and crazy. I'll stick to my metairie store! read more

I was very disappointed. We stopped in to do our normal stock up. There was only one cashier open. The floor manager that was assisting the cashier had a real nasty attitude when a customer didn't want an item. The floor manager than told a few customers to check out at customer service. There was no spaghetti noodles in stock neither no floor attendant to assist. The guy in the meat department was jamming his way through work and didn't even ask if we needed assistance. There was some nice sample ladies and the front greeter was as well. Please stock the Cafe as well. Hope it be better next time. read more

This is my go to Sam's that's on this side of the river. I normally go to assist my mom with her grocery shopping because I hate that she has to go alone. She's like superwoman always lugging cases of water and what not. This Sam's lot is always packed when I drive by. I despise grocery shopping but can't help it if I need to. The lot isn't the greatest but the inside is pretty clean to me. The last I heard this was the Sam's someone tried to steal a tv from, but miserably failed after putting it into the truck. Everything is usually in stock up until recently due to the hurricane and foodstamps going on. My only complaint is the long line for check out. It wasn't so bad the last time I went but usually they are understaffed in that area. And people are pushing carts and carts of merchandise. So it takes a while to pass through but I believe it's faster than Walmart next door. read more

new procedure? Not only do they scan receipt and an item or two, they have to scan all items after you check out but before you can leave store. Really, every item? So you wait in check out line for 30 minutes and another to exit store, it's BS. And when they are trying to scan to exit they are acting like you f**d up because they can't match it all up, and will actuapu tell you stuff like "you rung it up separately ". I didn't ring anything up, they did. Messed up! t read more

It gets 4 stars because it's the best stocked Sam's Club out of the 3 in metropolitan area. I've driven here many times to pick up items they were sold out of at the Airline location. Now I come here instead, but try to avoid the rush hour traffic (the bridge coming to West Bank, and Manhattan coming to East Bank is just awful). read more

This Sams front desk & cafe has the crappiest customer phone service out of all the Sams stores I have ever been to! The cafe isn't the friendliest place to do business either! It's like you're bothering them to order, pick up and spend your $$$ with them! There is no reason to ALWAYS have an issue with this store! I go to it 2 - 4 times a month and get pizzas for customers because of the pizzas prices only!!! If it wasn't for that, I'd def bring my business elsewhere!!' read more

I have been calling the customer service desk for months now and constantly put on hold for more than 15 minutes while waiting to be assisted. The employee kept talking to others while I am trying to get my needs met. She had a nasty attitude and I did not care to wait for her to return to the phone, so again, I hung up! I feel no one is holding a weapon to their heads to work there. If they are not happy with their job they need to go find another. Because of this ongoing problem of not being able to get assisted properly via the telephone - I guess I have to physically go into the store to get what I need. I am constantly disappointed with the customer service department. FYI: Customer service please have certain numbers available so you can immediately give it to the caller to save time!!!! Trust me it will make your job so much more fun! read more

This Sam's Club services the Westbank, so we've been members and shopping here since the 90s. My family buys everything in bulk, so I get the best prices on everything. Today, gallons of milk is $2.95 each. Can't beat that! I've never had problems with this location. It stays busy, day and night. The self checkout lanes are convenient if you have 10 items or less. Otherwise, be prepared to stand in long checkout lanes. read more

Incredibly Rude Manager, Forget about Scan and Go Sam's Club has this new Scan and Go system that they are advertising all over their store and in commercials. Not to mention the almost daily e-mails about it. I recently renewed my membership (after 6 months) and was curious to try it in order to save money and time. But, like always, it's just another piece of dysfunction in their awful store pie. I went along on my grocery trip. My first one at Sam's since March '16. Painstakingly taking a bit of extra time scanning each item as I went. But with the "promise" the extra trouble will be worth it because I'll earn 3% back on my purchase and save more time by avoiding check-out. That is LIE. It is a SCAM. I'm furious I fell for their CON. I'm all done shopping. I hit the "Pay" button. And get a "01" error, with a message that I have to go to a register. No further info is given. I go to customer service to find out what the problem is. They have no idea. No shocker there, lmao. But call a manager for me. As an aside, I had to wait over 10 minutes just to ask, because there was only one person working (of course). I take the extra step of being considerate to other customers by moving a good bit down the counter, so the manager can speak to me without disturbing the other interactions. Except, when the manager arrives, he doesn't even have the COURTESY to walk over to me. Like a DECENT and NORMAL human being would. He YELLS down to me from about 20 feet away!!!!! Obviously I was already upset, but he just ante'd up my anger by 20 notches. His only explanation, with a "yeah, whatever" attitude, was that it had nothing to do with me or my app. That the app will just randomly stop working often throughout the day...my impression was for long enough periods of time, it wouldn't help to keep trying. And I had been trying over and over for more than 20 minutes, anyway. Funny enough, the cashier I ended up having to use was substantially nicer AND more helpful. She told me the app doesn't work MOST of the time, smh. read more