Incredibly rude person at the front desk. Wouldn't let my husband make appointment for his son…read moresimply because there was an (unknown) outstanding bill for my children, completely unrelated to him. Although this policy is bizarre and frankly biased toward blended families (my husband apparently now responsible for the bill my ex-husband was ordered to pay and did not), putting that aside for a moment, there's no need to be rude to him when he comes in to schedule. Literally can't wait to run to a new dentist.

Dr Sachin is the best with our kiddos. Staff is amazing and everyone is super caring.read more

Beware $10 PPE charge per child. Just finished kids appointment and was charged this unnecessary…read morefee. Was not stated anywhere that I would be charges this. Was informed I got an email about it, except I don't get emails from your business. This should be made clear before appointments and not told to you after your child's appointment. Feel very disappointed as my children have been patients for almost 9 years.

Dr. Sophie is in incredible dentist. I've taken all of my children here for over 5 years and only…read morerecently ran into an issue. Despite her not taking our insurance anymore we were going to be paying out of pocket for XRays, an Extraction, AND Nitrous oxide which would total up to more than $600 in cash. This was no problem for us despite the large amount because we strongly believe in paying for good care. While on the phone the office manager Carol began laughing at my disabled children being sick and barred us from the practice we've been going to for YEARS. This is in the midst of my daughter is having a dental emergency. Why were we barred? We were 15 minutes late due to our disbaled children having a virus, us visitng a Doctor first, and trying to reschedule to ensure the safety of everyone else. Carol's behavior on the phone was nothing short of disturbing and disgusting and I will be filing a complaint with multiple agencies as a result. Edited to add: Carol was laughing about this over the phone before attempting to tell us what she *believes* Dr. Sophie would say. And finally, the crown Dr. Sophie installed failed by cracking in half while my daughter ate a slim jim. This is the only cause of the dental emergency; failed dental work.

Great staff and clean I worked with Hayle and she was very accommodating to my grouchy kidread more

The BEST dentist office around. I make a 30-45 minute commute just to see this team. Dr. Cheung and…read morehis staff are professional and the place is impeccably clean. Love going to the beet dentist in town !

They are not a participating dentist with Delta Dental but don't disclose this meaning you might…read moreonly be 80% covered and get a surprise bill by text message. Seems legit... Fine besides the billing issue. Exams are a little quick.

The wonderful peoples at this office saved the day again!! I am new to the area and had a bridge…read morecome lose about 2 months ago...then just the other day I had a crown pop off. Both times I had no insurance and I knew I would have to pay out of pocket. Both times they took me in right away.. I was in and out, no problems! Pretty affordable and everyone was really nice and professional.

I have had 4 appointments with this dentist, and I have some mixed reviews, this location for me…read morewas like having a brand new escalade with a engine, but needs some new tires, and sparkplugs. I came on my first visit I was completely impressed by the atmosphere, they even have charges for your cell phone if you need it. I sat down in the lady kept asking me if I have insurance, I informed her that I did but she keep asking as if she didn't believe me. Then Kelly took very through x-rays and she knows how to put you at ease as if you are at Disney world. The people here are great, but some rough patches with communication. It was discovered that I needed a lot of work done, including a root canal, which I feared would be the case. So I set an appointment to get this done, but I set an earlier appointment to get the crown done, so that I wouldn't lose the filling I had from A previous time. So when I can to the appointment, the lady said okay, I understand we are doing a root canal, and clean the left side of your mouth. and was confused because I was there for something completely different, I think one of the things that should be done is have something written out which plan of action is being taken at each appointment, so their is no confusion, especially in cases when their is a lot of work to be done. They made it work with my insurance, that is the thing that I am most grateful about this place, Dr Papp is legendary, I have a maybe a handful of dentist in my life, and from my experience, he is truly, a cut above the rest. when I went to my 4th appointment, the root canal that final got done, was a supper-smooth process, he dialogs great with customers, and he is world class. If you get a choice I would go With "big papa!" That's what I call him in my head. This location doesn't discuss preventive care much with patients, so it is important to make sure you ask them, to keep the work they do intact. If you make an appointment, they will not leave you in the dark, the with email you and text you often to remind you, so they have great follow-up, But If you can't make an appointment let them know because they have a big customer base They bake cookies fresh every day so they definitely make an effort, to make a great atmosphere, But just a few things to work out.

Wow! I didn't think I could be so impressed! The staff is wonderful and Dr Page is SO great. It…read morefeels like they have all the time in the world for us. I tend to have a lot of questions and they are so sweet to be patient and take time to answer every one. Cassie was so great with our 5 year old who was SO nervous for her cleaning. We also brought our toddler for a lip and tongue tie revision and they did a great job. Thank you so much for helping us take care of our kiddos!

I am so thankful for this gem of a place. When my daughter was 18 months she broke off a portion of…read moreher front tooth. She was so young I hadn't even considered finding a pediatric dentist yet so I called a location close to us and we were seen a few days later to make sure everything was okay. The experience was...fine. Nothing in particular was negative about it, but nothing was great either. She's two now, and when it came time to schedule her first cleaning I decided to try somewhere new. From the second we walked into this facility we knew it was different. My daughter was captivated by the ocean theme, loved it! Every member of the staff was exceptional, they truly know how to work with children. They showed her every tool, let her touch them and engage, and they talked to her and not above her. We left that day feeling so encouraged. This past weekend my daughter fell and broke her other front tooth. We were brought in quickly and Dr. Pagé was kind, patient, compassionate and thorough. An extraction was needed and although that situation isn't easy for anyone, we genuinely knew my daughter was in great hands. We are so thankful for this office and every member of its team.

Horrible billing department. Expect sudden text messages saying you are late on a bill that they…read moredon't send...

Staff demonstrates Weaponized Incompetence & Entitlement…read more I have had a good experience with Dr. Cheung. However, I needed some simple x-rays of my teeth and either the x-ray holder was TOO BIG for my mouth or the "hygenist?" was placing them incorrectly and they wouldn't go in. I said, OW. YOU'RE HURTING ME. So she shoved harder and started fussing like a 2 year old. I said, STOP. THEY DON'T FIT. DO SOMETHING DIFFERENT. She stamped her feet, fussed like a baby and said, so you are refusing the procedure? NO, i said. IT DOESN'T FIT. DO SOMETHING DIFFERENT. She called in another staff member to complain that i was Un-Cooperative or something. This staff member did NOTHING USEFUL. Didn't even speak to me at all. 1st woman- then braced herself like she was pushing a bolder up a mountain and began SHOVING the appliance back into my mouth. It still didn't fit. I was in so much PAIN that i nearly jumped out of the chair. Almost to tears, the 1st highly trained and skilled "hygenist" finally brought in Dr. Cheung. I told him the appliance didn't fit in my mouth. Please do something different. He immediately told them to do the xray a different way. No problems. It was done in a moment. Professional. I DON'T BELIEVE that the xray film would not fit in my mouth with the application of even the slightest professionalism or patience or that ANY of the fussing and violence to my mouth associated with getting the x-ray was even necessary. Any person even remotely interested in actually getting the job done- would have accomplished this simple task with almost no trouble at all. This female hygenist and the staff in general are Stunningly Brave, absolutely Beautiful, perfect in Every Way and are obviously being oppressed. Please don't change a thing. As for me, i will wipe the blood out of my mouth and apologize for existing.

I have diff opinion, wirh new office, they become very greedy, so guys be very careful, after using…read morethem for 6 yrs with family of four, I left their practice this year. They do treatments without checking wirh insurance and ask to pay in full, no one took accountability of who made errs and "not sure who was on the phone spoken" their responses. Did 2-3 times wirh me. Half their treatments not needed; get second opinions please. The old practice was better at it. New glamorous looks doesn't serve any purpose.

I traveled from Scottsdale, AZ, to visit family in the Columbus area, and attend my wife's 50th HS…read moreReunion near Sandusky. The night before we were scheduled to head to Sandusky, I experienced a dental emergency. I was feeling lost because I was out of town. I called Dental Reflections first thing in the morning, explained my emergency, and was given an appointment about 90 minutes later. About 40 minutes later, my emergency has been handled quickly and extremely professionally. The office staff seemed to have great rapport with the patients while I was there. I highly recommend Dental Reflections for professional dentistry services.

I love most of the workers here dr Chen is amazing and so are the rest but there is this one guy he…read morelike cut my gums and then he would hurt me so bad but other than that they are a amazing office.

Plain and simple, some of the worst office staff I've ever had the displeasure of dealing with…read more From saying the billing is all caught up, to then calling later to say I owe, because "we don't like to talk about billing in front of the children" (when they call me at home, where I am in front of my children). To their "oh, you need to have the bill paid in full before we will remove the braces" to "oh, we won't schedule another appointment until you make another payment." I've listened to them chew people out in their waiting room, just over all extremely rude and inconsiderate. Take your children elsewhere.