I worked with the top rated septic company on Yelp in the Atlanta area, which Samples was just behind with a 4.7 rating. The first company quoted me an absurdly high amount for a septic pump, alarm, and riser replacement. When I decided to go with Samples, they pushed back super hard in a very salesy manner, and then tried to tack on extra costs to the service they provided me (pumping my septic). After that quote, I had done some research online and thought it sounded extreme, so I reached out to Michael at Samples Septic. Michael quoted me $1,600 less than the other, and included an equal warranty, as well as electrical work that the top-rated Yelp septic company was not going to provide, as that guy said "I don't do electrical work." I'm extremely happy I reached out to Samples Septic, as their team not only had a better vibe, but they also offered a better service, at a fraction of the cost. It's important to find people you can trust to repair your home for a fair cost. Not only did they help with septic, but they also referred a plumber as I needed additional work on the pipes due to an overfilled septic that caused a blockage. I really enjoyed the plumbing company they referred. All in all I really enjoyed working with Michael, and he will be my go-to for septic going forward. read more

The guys came over and did a great job finding and emptying the septic tank. Setting up the service was easy, affordable. They had excellent customer service and I would trust to use again! Highly recommend. read more

Fantastic guys... I'd seen many good reviews, so knew who I'd call when we were ready to have our tank pumped. We sure picked the right time. I've lived in this house since the fall of 2015, but by myself or with a single tenant in the basement, so wasn't too worried about it. But then I got married and the single tenant, turned into two. With four people adding to the "collection," it was time to have it serviced. They easily found the tank (thankfully, inside our front fence), quickly dug it up and -shazam- full of baby wipes & cigarette butts FROM THE ORIGINAL OWNER! Oy. Pumped it out and even put in a stop-gap measure for the baffle. Thanks Samples!!!! read more

This company is wonderful ! They showed up on time and were extremely knowledgeable and professional. They explained every step of the process and shared the quality of my tank. I will definitely use them again. read more

Samples Septic has provided me great service since I moved into Douglasville. They relocated and renovated my septic field for a pool project in 2021. Today they provided prompt and courteous emergency service fitting me into their busy schedule for a clog to my main line. They remediated the problem and suggested some future steps we could take at our next service call to install risers to make future service and remediation work simpler. Prompt and professional service is what Samples stands for. 100% recommend. read more

AWESOME !.. Levi came out and did a very complete estimate and really carefully looked at the whole system. Gave us multiple options and what to do in order. REALLY good plan of action. We then had them come do the work. Communication on the appt timing was great and they were right on time. AWESOME work and fast. Really good to work with. Levi is VERY detailed and goes that extra mile to be sure the work is done really professionally and correctly. They also were really reasonable price wise. Not often you find a really well managed company with really good employees who take extra time to do it right and at a reasonable price. I will use no one else. read more

I had a great experience with Samples Septic today. Levi and partner were both top notice. They got here in 5 hours after my initial call to the company and were done in 1.5 hours with a job that had already been walked away from by another company because the tank was under my sidewalk. They fixed my problem and did great clean up of area after plus explained in detail everything they did. The price was very reasonable and they live up to their motto of "pumping out tanks not wallets". Great company I highly recommend. read more

I had Samples service my septic system and they did an awesome job. They were very polite and meticulous. I never had a Septic company do such a thorough job! They will have my business for life! D. BROWN. read more

Levi & Tanner came out to my residence to fix my septic tank.. Levi represents the company very well.. Both gentleman gave me great service.. Sample septic is a good company to fix your septic tank.. Ask for Levi to come out.. Excellent job guys. read more

Had Smaples Septic come out to pump my septic tank and fix a sump pump $900 total. Then he had the audacity to be the defendants witness and testify against us when we had to file suit against the seller that sold the house with a defective septic system. Resulting is our lose (spent over 11K fixing our house 6 months after we move in). I don't know about you but you would think that an ethical business would defend his clients over his personal friends. He also tried to pick a fight with me while waiting to give his statement. Good luck with your business. I wouldn't ever recommend your company to my worst enemy let alone ever use this company again. read more

Excellent experience! We were referred to Samples Septic by a satisfied customer. I contacted the company about needing a service and inspection and they were able to help out on such short notice. Levi was very professional and informative. The customer service is top notch. It rained during the inspection and he continued to work with a smile. The pricing is competitive and he did an awesome job! They have earned our future business and we highly recommend this company! read more

I was out of town and my son called and said that the septic tank alarm was going off....I have to admit I panicked, all I could see was backup all in my house....I know, I'm a bit extreme...so the very next morning I called the company my husband had used and they couldn't get to me until next week....well that's a no go....the last time I had a problem my husband was still alive so now it's up to me.....so I went on the Nextdoor app and asked around....as you can imagine I got lots of recommendations....but one of the first ones was Samples Septic....but of course I called a few before I called them....most people had answering machines and they called you back...too late ....I called Samples and got an appointment for the next day....and she even quoted me a price over the phone so I could have an idea of how much I was looking at...which was really important to me because I wasn't use to making these kind of decisions. They called me and told me they will arrive in 25 minutes, once they arrived they started checking it out and immediately told me what I thought it was, it was not and they explained everything to me via messenger video.....remember I'm out of town visiting my daughter....I was/am so thankful...Clayton was patient and thorough and answered all of my questions. I was/am so impressed I am making an appointment for next year already...to get my septic tank serviced.....Clayton thank you so much! You truly rock! read more

The other day was my first experience dealing with a septic tank but it's a DIRTY JOB and someone had to do it. :) I knew emptying the tank was way past due, so I began my search for the most economical company to take care of this for me. After several calls and price comparisons, I came across Samples Septic Service. I called with no idea of the size of the tank or it's location and was advised not to worry that the crew would get all the details when they arrived. I was quoted a flat fee which was all inclusive. (I was quoted a higher price from another company that told me that if they had to dig deeper than a foot, they would charge extra!). The guys arrived well within the 2 hour window they provided when I scheduled, went immediately to the tank (the handles were barely visible on the surface). They dug, opened the top and saw that there could have very soon been a backup into the house. Apparently there is another tank to the side of it and they began digging, this time having to bring in their little back hoe, excavator, whatever the name of that vehicle is... lol ! Anyway, they emptied the tank as they answered all my silly questions with a professional, knowledgeable and polite demeanor. This was a pleasant experience from the moment they picked up the phone to schedule to the time I wrote the check and thanked the Crew. THIS is what customer service is! THIS is when you get what you pay for and appreciate the heck out of it! THANKS Samples Septic Services for doing a great job of a dirty job! :) Will call you next time for maintenance! :) read more