After 2 weeks and counting, my experience at "Same Day" dry cleaners in Bedford has singlehandedly been the worst customer-service experience I have ever encountered. DO YOURSELF A FAVOR AND USE THE SERVICES OF ANOTHER DRY CLEANERS!
After dropping off a dress and being personally guaranteed the stain would be removed in (5) days, I was happy enough to wait a week for a fresh dress. Upon returning, I was told the stain did not come out "yet", but was once again assured by the sales clerk that it would absolutely come out if I left the dress there another week. I needed the dress for the next day, but reluctantly paid the fee and looked forward to a clean dress in yet another week. I understood that these things can take longer, so with the clerk's constant reassurance that the stain would be removed I paid the $22 (for which I got no dress in return), and the dress was sent out again.
Upon retuning now 2 weeks later, the same clerk says that they were not actually able to remove the stain. No reasoning, no apology. Assuming I would be refunded my money for the service which they did not complete, the same clerk said that they absolutely cannot do refunds, nor store credit. If you pay for a job, it does not matter if the service is completed, you are charged regardless. After questioning the clerk why I was guaranteed stain removal if this was not possible, I received no answer, only rude and blunt comments while being rushed out the door.
After asking to speak to a manger, I was told that was not possible. Nor was getting the name or phone number of the business owner, who I was told did not have business cards and was not able to be reached. After much hesitation on the clerk's part, I was provided the name of a manager at the factory where they clean the clothes, while also being told that "it was unlikely she would do anything either".
All in all, I have tossed away not only my money but also my time, only to receive horrendous customer service in the process. I hope I will save someone else the headache, and they will avoid this "business"! read more