I had one of the best experiences ever at Volvo Portland on W. Burnside. My Polestar 2 EV was…read morecompletely dead, and no regular charger could revive it. Without an appointment, my tow truck dropped it right in their garage, and Nick, the service advisor, immediately listened to my situation with genuine care. I explained how worried I was about the cost since my finances are tight and I feared it might need a whole new battery. Less than an hour later, Nick called to let me know the issue was just the 12V battery -- and they made it work for me in a way that truly showed what great customer service is all about. I honestly teared up. It's so rare these days to meet people willing to go above and beyond for a customer. They even offered me coffee and snacks while I waited and charged my EV up to 90%--completely on the house. I left feeling relieved, heard, and taken care of. I highly recommend this Volvo dealership and especially Nick for his kindness and professionalism.

Customer service, esp. from service dept. People. Specifically on communication and keeping…read morecustomers informed on statuses for requests. Very poor.

There have been times where I've waited up to three hours in cold Oregon weather for tow trucks to…read morepick up my car. But my experience with Kanak was the complete opposite! These guys are efficient & professional; best experience I've ever had with a towing company! My driver (Marcos) was in constant communication with me from the moment that I called. He gave me accurate, honest ETAs, and notified me once my car arrived at the shop! Our interaction once he got there was easy & cordial. My car was handled with care, and he showed me sympathy which I actually appreciate in a situation like this. Affordable pricing as well! Would give this experience 6 stars if I could! Definitely giving these guys a call the next my p.o.s car breaks down again!

Not exactly sure how you can get an appointment with them when all they do is send you straight to…read morevoicemail. Called 3 times and have been sent to voicemail. My third call was 10mins apart from the last two calls, thinking they probably had someone on the line. But the phone just rings a few times and then bam straight to voicemail. What a shame, as the reviews here looked great.

If you are planning to buy a used car, don't go to this place. I recently purchased a car from…read morethem. They say their cars are safety inspected and ready for the road, this one wasn't. Airbag light was on, sun visor was broken, brake pads were paper thin. They offered to fix the airbag, but still charged me $100.

I'm not a huge reviewer on here, but when someone REALLY has it coming (good or bad), I try to make…read morea point of getting on here & letting them (and others) know. Jeff Stone at Premier saved me about $4,000 this week. I have a 2002 Chevy Trailblazer... and THREE other local shops had told me that the repair needed to get the vehicle past DEQ would run me upwards of $3k. I'd basically written my Chevy off as junk, and literally went to Premier to look at buying a Chevy truck he had listed online... (I chose Premier in the first place for two reasons: (1) they often deal with vehicles previously owned by governments ... those kinds of vehicles have excellent maintenance histories, and (2) because of the other positive reviews here on Yelp... glad I did that! Good lord... find a decent car on CL and then check Yelp for the dealer's rep ... 80% of them are freaking *nightmares*!) Anyway, when I got there, he said that I really didn't need another car. Instead, he suggested that his shop could fix my current car's problem for a price that I honestly couldn't believe (under $700, and that included extras like new brakes, a new muffler, and some other small repairs). Sure enough, a few days later, the big problem was gone, the car was in much better shape b/c of the additional stuff, the car passed DEQ, and best of all I didn't have to buy another car. He even loaned me a beater while they worked on mine. I'd saved up (well, borrowed) ~$5k for this whole hassle, and wound up in a much better place for way less than $1k by the time I paid him & went to the DMV, etc. So, he actually saved me $4k+. I had a good look around at their shop while there... these guys *know* motors. (Not that I'm exactly qualified to say that, of course, but I just got the impression walking around their shop that these guys actually know what they're doing about 10x more than the other shops I'd been to in recent times w/ respect to the same problem I was having.) Anyway, I hope I don't need a new (used) vehicle for a good long while, but if and when that day comes, I am 100% going to see Jeff @ Premier, and will recommend them to as many others as I can.

I have been setting up my finances to add a Ferrari to my collection. My gf and I decided to stop…read morein at Ron Tonkin Gran Turismo and Lukas Simpson was an absolute pleasure to deal with. I have been to a couple other Ferrari dealerships across the country and the saleman I've previously dealt with could learn a lot from Lukas. I wasn't dressed in the most appropriate attire to show sincerity in looking to purchase a Ferrari. That did not stop Lukas from treating us with unending kindness and professionalism and I very much appreciated the time he spent answering my questions. I know I will buy a Ferrari from Ron Tonkin and specifically Lukas Simpson for the way he treated my gf and myself. My gf and I commented after leaving Ron Tonkin how impressed we were with Lukas and his care he showed us. Lukas grabbed the keys to a couple different models and allowed me to sit in them so I could feel the different between the racing seats and the non-racing seats. Lukas, I hope this review makes its way to you - Thank you for being such a great guy. ~Andy

Purchased a used Audi R8 Spyder from Ron Tonkin Gran Turismo from out of state. Let me say that I…read moream EXTREMELY detailed and careful/picky when it comes to large purchases like this and Kevin, my sales associate, truly did a great job dealing with my endless questions. I am guessing I was probably his most difficult client of the month, if not year (truly), and he was extremely patient and helpful through the entire process. Kevin was very careful with setting expectations because I was out-of-state and sent me photos of the very minor cosmetic imperfections - both based on questions I had looking at the posted photos AND some additional minor items that I didn't see in the photos but that he felt the need for me to know before I spent the time/money flying in to see the car before purchasing it. It's also worth noting that Kevin helped me to negotiate a great deal with his Manager. And there were no additional/garbage fees or add-ons that you might see at most other dealers, which made the whole process that much easier. Furthermore, as an out-of-state buyer, I definitely give credit to Rhonda for getting my title paperwork done and sent to me very quickly. I also want to credit Tanner who helped me the day that I came to see and buy the car, as Kevin was traveling during the date that I was there. Tanner also spent a lot of time with me in-person and was extremely helpful with getting all of the docs done and finalized. Overall I only have good things to say about Ron Tonkin Gran Turismo regarding my transaction, especially considering I was an out-of-state buyer. Thanks again to Kevin for all of his help - I am loving my new (to me) ride!

We visited this dealership and was greeted from the beginning with a warm smile on a cold rainy…read moreday. Jeff, our. Sales person immediately make sure that we were comfortable and demonstrated the type of southern hospitality that I haven't seen in years. Not only was he very knowledgeable, kind, respectful, and patient, he was also very down to earth and a great pleasure to work with. After having purchased so many cars in the past, including exotic vehicle vehicles, Jeff has surpassed my expectations. His level of service is above and beyond, even some of the most premiere luxury experiences that I've had in the past. He was honest and forthright about the whole process, making me feel comfortable with the transaction. What I loved about the Dealership was that there was no nonsense pricing with no pressure. I felt like I had all the time in the world, even though the staff and sales team stayed after hours to help conclude the transaction. Thank you to all of those who were making their time available to help us secure my wife's first new car. We absolutely love our car and regret that we had not purchased it sooner. Thank you everybody for making a great experience that I would grade as an A+!

Erik, my service advisor was VERY nice. Laid back and friendly guy. I was disappointed that my…read moresteering wheel heat wasn't covered by my extended warranty since the sales guy said "anything that touches oil/electric" is covered. Uh. No. $2200 because the Entire Steering Wheel has to be replaced for a "temperature control" to be fixed. And not only that but it cost $98 for them to tell me that. Oh well. I got my key fob for $0 and a 3/4 cleaned vehicle. Sales here is NOT to be trusted. But service is a-ok.

Got in and out as promised. Very friendly staff and an excellent waiting room. Thank you.read more

DO NOT TRUST THIS DEALERSHIP! I took my car in for service and then spoke to a couple other Volvo…read moredealerships and my car is still under warranty and they wanted me to spend 2k+ to fix my car. I called another dealer who deals specifically with used Volvos and they recommended the other Volvo dealership in town! Thanks to them, I saved 2k+. I just can't understand how you can be so dishonest. I'm so glad I shopped around! They were also quite rude and dismissive.

Very friendly, quick service, honest work and reasonably prices. I took my 95 Camry to Bob after a…read morechain auto shop had said that I had an oil leak and needed hundreds of dollars worth of work done. Bob said there was absolutely nothing wrong with my Camry and it just needed it's routine timing belt replacement but that the car should run another 60-120K miles with no foreseeable issues. Saved me TONS of money! I'll never go anywhere else!

We have taken all of our family vehicles here to be repaired or maintenanced. We thankfully haven't…read morehad a lot of car issues, but the few we've had we've taken here and been extremely satisfied with the results/service. I would like to mention also that the prices are great... And most the time we got our car back same day or the following day. I think the owner is the main person that works here... So it's not a huge operation & actually very small. As long as they remain open, we have no reason not to take our vehicle here for whatever it needs.

Alan Webb has done a better job recently with their service department. For a while there, it was…read moretruly awful. But I do love a good come back story. So now I'm giving them a whopping 3 stars.

Can't say enough how our experience of purchasing our 2026 Mazda CX50 was. The salesman Caleb is…read moretop notch and a joy to work with and recommend him for all your auto purchases. From the top to the bottom was exceptional!