I attempted to become a patient at this facility with Dr. Von. I accessed their website and submitted a form to become a new patient with my husband. I received a text message shortly after to provide my insurance card and date of birth. Once I provided the requested information, I was told immediately that the doctor is not in my network. I had searched for a doctor in my area and that is also in my network with my employer, Dr. Von Was one of the first physicians to appear and had some of the best reviews. Even after double checking my search and providing proof that the doctor is in my network, I was still denied and advised that they aren't in my network. If you have Blue Shield California - Local Access+ HMO, good luck. This physician is apparently not in network. Seems like this facility needs to update their network list! read more

This one star is for Dr Samantha and zero star for her front desk lady. I went to Dr for wellness exam and she ordered so many labs without letting me know. I got almost $300 bill from insurance. Also, my insurance covers wellness but her greedy front desk girl asked me to pay copay of $25 twice. Anyway, i still decided to see doctor next year because i got UTI. Her front desk lady told me there was no appointment until 6 months. When i told her i have to wait 6 months to see Dr Samantha? She straight up told me that i should look for another Dr if i have an emergency. Like what the hell!! I was ready to see Dr in 2 months but she said 6 months! Worst staff! Luckily i got Dr's appointment in St Jude as a new patient in a month. Please do not go to see this Dr if you want an appointment in 2-3 months. read more

I haven't had much luck with doctors in the past, so this review is from the heart. Dr. Von Ins works with you and your needs, she is organized, consistent, and reliable. I have reached out after hours and she was there to help. Her staff are kind and thoughtful as well. If you are looking for a great family doctor, look no further than Dr. Von Ins! read more

Hi everyone, I'm usually not someone who leaves reviews; however, this experience was very disappointing and felt necessary to share. I had scheduled a follow-up appointment regarding a medical concern and received confirmation for my appointment time. The day before the appointment, I reached out to get additional information and was informed that my scheduled time had been taken by someone else. Since I had already booked and confirmed this appointment, I'm unsure why it was double-booked. I was then offered another time later that same day, which initially was a relief. However, after agreeing to that time, I was told that it had also already been taken. Ultimately, I was informed that the next available appointment would not be for another three weeks. The entire process felt very unorganized and frustrating. Due to this experience, I decided to change doctors and would not recommend this office. read more

Dr. Von Ins is a great primary care doctor..Her staff is friendly and she doesn't leave you sitting in the lobby for hours so the visits are quick (but not rushed). The referrals didn't take forever and she has Botox. Real Botox, not watered down Botox you get everywhere else. Five star worthy care as far as I'm concerned. Thanks Dr. Von Ins! read more

From the time I came in to the moment I left, my experience has been amazing. Thank you Dr. Von Ins for all the care. read more

Samantha M. Von Ins, MD - Room #3. - Family Practice Near Me - Placentia, California

Dr. Von Ins is a great doctor for me! She is very considerate and spends time explaining results of tests she has ordered as well as explaining tests that other doctors have given me. I have chosen her as my PCP and am thrilled with the compassionate care that I have received and I know will continue to receive. Her office staff are helpful and kind and I have no trouble making an appointment. Reading some of the reviews from years back...I would say to give her new practice a try and see If you do not feel the same way as I do. Love you, Dr. Von Ins! read more

This doctor is a "health" care professional but heaven help you if you get really sick. Do you need to lose weight? She's the doctor for you. if you have a serious illness, find another doctor. read more

I could give 100 stars review about Dr. Von Ins if I could. She has done so much than my 3 other doctors combined. Setting up an appointment with Dr. Von Ins was so easy and she took an hour!!! to examine my condition. I didn't feel rushed at all. She reviewed all my medications including anti depression, heart and sleeping pills. She tried to figure out the root causes of my issues and recommended better meds and life style advice. She checked my diet, exercise and sleeping habits too. Very Knowledgeable and sweet. She treated me as her family. She is the best lifestyle medicine Dr. not only to relieve my symptoms but help me get better. I can't thank her enough. read more

I am so grateful that Dr. Samantha is now my primary care provider. After months of searching for some answers regarding my infertility, not being fully informed of a significant lab result by one fertility doctor and being denied basic lab tests through my Kaiser insurance- Dr. Sam was able to properly diagnose me with PCOS- which I had suspected and what other providers either did not care enough or were too restrained by insurance limitations to discover. She did not upcharge me for recommended lab tests which only came to $60 with her. The fertility practice wanted to charge me $600 for the exact same tests out of pocket! Through her care and guidance I've lost significant weight and my hormones are stabilizing and I will hopefully get pregnant in the coming months naturally. She has spent a considerable amount of time with me during all my visits with her, thoroughly discussing my concerns and formulating the most effective plan to move forward. She genuinely cares for her patients and is an inspiration in so many ways. She's the best doctor I've ever had. read more

We have had such a great experience with Dr. Von Ins! After my dads health scares turned into chronic health problems, I knew we had to find a physician who was communicative, listened to our concerns, and most importantly cared for his overall well being. Dr. Von Ins is that and so much more! I've dealt with many doctors, throughout my career in healthcare, and Dr. Von Ins is the most genuine and brightest doctor I've encountered! As my parents grow older, I am so grateful they are receiving care from Dr. Von Ins. She helps put my mind at ease because I know the health of parents is in amazing hands! read more

I was initially taking my senior mom to see Dr. Von Ins. She has lots of patience for all of my mom's questions and concerns. Her bedside manner is extremely commendable and kind. When my insurance changed, it was hard leaving my PCP and St. Jude after over 25 years, but it was a no brainer to switch over to Dr. Von Ins' office. Thankfully she took my new insurance. My 2 daughters, in their 20's, also see her. My oldest has special needs and I was so pleased with how much extra care Dr. Von Ins gave her. The entire office staff, Ashley, Monique, Myra, Jessica, and Lucia are all extremely pleasant and professional. I never feel rushed and they try to accommodate your schedule as much as possible. Although we are still new to her office as patients, we know Dr. Von Ins and her entire staff will take great care of our needs. read more

Dr. Von Ins has been our family doctor for over a decade now and we couldn't be more grateful. She is an excellent doctor and an even better person. She has treated me and my family like we are her own and always takes her time with us to make sure all of our questions are answered and concerns are addressed. She is very humble, knowledgeable and professional, with her down-to-earth and caring personality separating her from most doctors. She actually was the doctor that saved my life by discovering a brain tumor even though I had no visible symptoms. I cannot recommend her enough. I wish all doctors were like her. 20/10! read more

Dr Von Ins is literally INCREDIBLE!!!!!! She is personable, she is knowledgeable, she is efficient! She keeps track of your personal health and follows up with blood work or refers out to specialist she feels fit! Her staff is all incredible as well! They address and know you by name! The staff and Dr Von Ins genuinely care about you and your health! I highly highly recommend her services and care!! If I could 5+ stars I would!!! read more

Dr Von Ins is amazing! It's really challenging to find a primary care physician that you trust and connect with! She is friendly, knowledgeable, and really takes time to diagnose and treat you as an individual! She is willing to get you in as soon as possible, even when her schedule is booked! If you are in the area, or even if you're not, she is worth the appointment. As of Doctor of Chiropractic, I recommend her to my patients when they are looking for a new PCP. read more

I am so glad I chose Dr. Von Ins as my PCP She is very thorough and is very thoughtful of long term health. read more

I cannot rave enough about Dr. Von Ins. She's the best out there... thorough, easily accessible, prompt and knows her stuff. But the best part is she's warm and caring. She helped me find the right balance in my wellness program. It's life changing! read more

I was very pleased with my experience with Dr. Samantha Von Ins. She really cares and is concerned with what's going on. She explained everything to me in a clear manner. I immediately felt at ease. I want to express my sincere appreciation for the promptness and professional care that was provided by Dr. Von Ins. She really showed an honest concern for my well being and future health. I believe a strong, positive doctor - patient relationship helps patients get the best care and outcome possible. It is rare to find a doctor that combines such personal touches and care for a patient. Knowledgeable, sensitive and very informative. Highly recommended! read more

Dr. Von Ins is amazing. She has been my Dr for over 5 yrs and I could not be happier with her. She truly cares about once health and works with you. She takes her time to understand you and see what is the better option for you, as she takes your concerns into consideration. I unfortunately had to have a different Dr. for about six months while I took a break of my job, and I right away just felt like another patient with the Kaiser Dr. With Dr. Von Ins you will Not feel like just another patient. read more

Dr Von Ins is the best doctor I've ever had. and I'm 67 years old! she listens, cares, and offers whole solutions although her waiting room is always full it feels like I'm her only patient each and every visit. her staff reflect her high standards and professionalism in a truly friendly environment. if there were 10 stars to give I'd give them. call her. I know you will agree. read more

Simply put, Dr. Von Ins is my favorite doctor. She always has a great attitude and energy about her! She's incredibly thorough, knowledgeable, kind and patient. She's a great listener and always makes me feel like I'm important and taken care of. It's hard for me to fully trust doctors, and she's earned my trust. I feel so very lucky to have found her. Her staff is also super helpful and quick! read more

I couldn't believe when I saw the reviews for Dr. Von Ins and had to post to give her accolades. I have been with Dr. Von Ins for just about 6 years. I had to leave for a year when she had one of her children. She has always been friendly, straight forward, compassionate, knowledgeable, and has great recommendations for specialty referrals. I cannot say enough good things about Dr. Von Ins other than if you are looking for a Dr., definitely give her a try. Thank you Dr. Von Ins for understanding my concerns, helping me to overcome obstacles, and always having my best interest! Kind regards, Jason D read more

Let me first start by saying Dr. Von Ins was my physician several years ago and she is great however I ended up changing insurance and couldn't have her as my doctor any longer. When I had changed my insurance and I contacted her front office if they accepted it, I was treated horribly by her front desk girl Lupe at the time almost as if my insurance was just too disgusting for her to verify and confirm if they accepted it. Fast forward to the present, my brother now a patient of this practice assigned Dr. Von Ins as his PCP. Instead of things getting better w/time, I feel like w/this place it got MUCH worse. Similar to what other Yelp reviews state, Dr. Von Ins REFUSES to address any other issues during your visit, demands you schedule another appointment to discuss each individual issue separately which is VERY difficult to do in the first place. Oldest trick in the book to collect more money, both from insurance AND patient. Ernie at the front desk is just something else. HE IS EXTREMELY RUDE AND UNPROFESSIONAL AND 1000% SHOULD NOT BE ALLOWED TO PICK UP A PHONE. PERIOD. Calling the office and knowing he will be the one answering the phone is it's actually worse than getting teeth pulled. They schedule appointments at 8 a.m. and they haven't even arrived to open the door until 8:20 a.m. Pretty sad if you ask me, SKIP this office at all costs! read more

Dr. Von Ins is caring, compassionate, down-to-earth and very good at her profession. She spends the time you need to assess the issue and patiently explains the next steps. She goes above and beyond to ensure you're taken care of. She's rescued me and my family so many times. She's helped me with migraine pain management, which has made the difference between night and day. She's helped my son and me with recurring colds and helped identify long term wellness solutions. She's assisted other members of my family with various ailments, and also been there for us when we needed support and information for hospice care. She's there with you for every step of your wellness journey. I feel so blessed to have found her for my health and medical needs. Thank you Dr. Samantha Von Ins for your care and compassion! read more

The best physician I've ever had! Caring, kind, listens, explains. Amazing and professional.

So disappointed with this place. I just walked out because I had an appointment at 10:30am and it was 11:45 and I had still not been seen. I waited 30 minutes in the lobby, then they finally took me to a room and told me to undress for my physical and literally left me sitting in the room undressed for nearly 40minutes. Outside of the fact that I wasted my time and gas to go to the appointment, I was more upset that they left me in a room undressed for 40 minutes without any consideration for me. I even called the front desk to let them know I had been waiting for an hour and they just told me to wait that the doctor would be out "soon". This is only my second visit and I'm not pleased. Not to mention that the first time I went they gave me someone else's paperwork that had their address and other confidential information which worries me that my information may not stay confidential under their care. Luckily I shredded the paperwork but who knows who could have used that information for ill intentions. The doctor seemed pleasant the first visit but I've yet to actually have a follow up with her because there are no appointments available any time soon and when you have an appointment they make you wait over an hour to be seen. read more

First of all, Ernie the guy at the front desk is extremely rude! I thought it was just to me over the phone, but when I went in to see the doctor & heard him on the phone with other patients, I realized that's how he treats everyone! Anyhow, I made an appt over a month ago to see Dr. Von, originally when I had made this appt, I thought I was coming in to follow up with my symptoms that I have been having for alopecia (hair loss) which has been getting worse. I also had mentioned that I needed a refill for my Xanax prescription because I occasionally get anxiety. She gave me such a hard time to refill my prescription and lowered my dosage. Mind you it's my first time seeing her & she didn't even know that I had anxiety because I lost my son a few years ago & went thru severe depression. I was trying to let her know that my alopecia was getting worse (I even tried to show her and she stopped me!) and that I was feeling tired all the time. And her response was "we are not here to talk about your alopecia, today we are talking about your anxiety, if you want to talk about your alopecia, you'd have to schedule another appt for that!" I was so shocked at her response, I thought to myself... are you fking kidding me! What, wait for another month, drive 30 min to schedule another appt to talk about my other ongoing symptom??? She didn't even seem to have a genuine concern about why I felt tired lately or seem to even care about my hair loss. She was rushing me and was adamant about not bringing up my other symptoms. Almost like saying I'm not getting paid for that right now so schedule another appt so I can get paid for that. No fks given but I told her I wasn't coming back ever again! And that I would never schedule an appt with her! Don't go here... there are way better doctors out there that actually care about their patients health and not just to get paid! read more

Samantha M. Von Ins, MD - This is my alopecia condition getting worse and the doctor refused to take a look during my visit on this day - Family Practice Near Me - Placentia, California

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She is extremely rude, careless and only wants to discuss 1 thing during the visit If you need to discuss more things according to her each topic needs a separate appt! Like no bitch all she wants is more money and wait until insurance gets informed of this. She is abusing the system!! Horrible "doctor" read more

She's been my family's doctor for as long as I can remember. Truly a wonderful doctor, listens to everything you say and answers every questions and concern you may have. Also, she's able to squeeze you in if there's something urgent that came up. The front office people are very friendly and patient. Overall a wonderful doctor and person if you are looking for a change! read more

Dr. Sam is nothing short of AMAZING!!! My 6 year old son was sick on and off for ~2 months. My wife and I thought it was just your seasonal cold/flu that was going around. But it was odd that he kept getting sick. So my wife and I scheduled an appointment with our regular pediatrician. Unfortunately, they wouldn't be able to see our son for over a week. As our frustration grew, my wife and I decided to contact Dr. Sam to see if she can help. Within a few hours she came right to our doorstep and did a full checkup on my son. She was able to figure out that my son was experiencing a simple sinus infection. That same evening, she was able to prescribe him antibiotics that we were able to pick up at our local pharmacy. Within 2 days, my son was back to 100%. Dr. Sam is AMAZING!!! If anyone in my family is in need of a doctor, I wouldn't hesitate to refer them to Dr. Sam!!! read more

I've been seeing Dr. Von Ins for several months now and I have nothing but positive things to say about her. Making an appointment was very easy, she was always available within a few weeks and her office staff was always helpful and friendly. She is very personal and cared so much to make sure she could do everything in her power to help me. She always wants to do a recheck when I am on a new medication or anything of that sort. Overall she's the best and I'm so glad she's my primary care doctor (: read more

Took my 81 year old mother to see her for an annual check up. She was very caring, compassionate and through. My mom likes her and looking forward to her continuing care. read more

An absolute delight! Dr. Von Ins is extremely caring and looks out for your well being. I can't say enough great things about her - professional, highly experienced, caring, easy to talk to. My personal encounters has always been pleasant. Anyone that is looking for a sincere and honest Doctor as your PCP where your interest comes first. Then I highly recommend Dr. Von Ins. read more

I love Dr. Von Ins!!! She is such a caring, intelligent and compassionate physician. She takes the time to listen to my concerns and explains everything so well. I never feel rushed with her. Also, her office staff is warm and friendly! read more

She is one of the most awesome doctors I have ever had. She is thorough, patient and very smart. I've NEVER had the availability to any doctor like I have with her. She has great communications skills and work with my surgeon to give me the best possible care. read more

I highly recommend Dr.Von Ins. She is very thorough and very caring and does not rush patient

Dr. Von Ins, Is a very professional and friendly Doctor I've ever been to. She does her research on meditation before prescribing them to her patient. She always looks out for the best interest in all her patients. I know it was hard to get in to see her at time. That just goes to show how many patients needed and wanted to see her but she always made ways to get her patients in. read more

I highly recommend dr. Von Ins! She's very caring and very easy to talk to! She does not rush through your office visit but the listens to your needs. I had to have special treatment and she even gave me her personal cell phone to text her on my progress and if I need it more attention before the next doctors visit. I only have good things to say about Dr. Von Ins. I fully recommend her without any reservations. read more

Dr. Von-Ins is amazing! She is beyond kind and sweet . Very informative and makes you feel at ease.

I love Dr. Von Ins! She is the best doctor I have ever had. She is so kind, understanding, and patient. Only problem is I NEVER get to see her! She is always booked out at least a month or two. I don't think I've seen her in 1.5 years when I'm sick and end up having to go to urgent care EVERY single time. This is the reason I didn't give 5 stars. read more