Mary Lu was a terrific pool tech who made sure my service was covered under warranty. She carefully…read moremitigated any issues that were discovered after her thorough diagnosis. I was completely pleased with the service. Thank you very much Terry's!

New pool owner. I hired Terry's pool service to take care of my pool since I am new to pool…read moreownership. I was anxious to observe what kind of care and detail details are covered upon a weekly visit, Life got away and I was not able to shadow the gentle "cleaning" the pool. I have a large picture window that overlooks the pool and my wife is mobility impaired I was able to watch. The next three or four visits, the longest the gentleman was there was 15 minutes. We never saw him take a water sample. (back to that in a moment.) I started thinking about $240 a month for basically hours worth of work and I mentioned it to my neighbor who recommended a different company, I decided I would go with the other company. I called cancel and a short time later got a call from the owner, wanting to know why I canceled. I brought up a short time at the person was there, I brought up not seeing him take any water sample but yet getting results emailed to me, and on two occasions, pictures of water actually being flushed from the filter, two other times, just pictures of the filter, saying it was back flushed ( but it was not because the exit pipe was still full of leaves, and the ground was not wet) The response was it doesn't always take that long to clean a pool, that it's not necessary to back flush every visit ( OK but why send me a picture saying it was)? And the water sample was likely taken at the filter. I responded, I'm glad you brought up the filter, I doubt anyone has taken a sample there because it is stuffed with leaves and it's not wet in the area. At that point, the conversation kinda died, and the owner's response was well if your new company doesn't work out we'd always welcome your business! The next part is my fault, I got billed for that service 240 bucks. ( I never really asked for a refund or not to pay. I guess I kind of thought since it was obvious I was not happy the charge of be waived I was wrong.)I reached out one more time made it clear that I wasn't happy, that I felt like the chemical test, and at least half of the times the filter backwash had been pencil whipped. No response at that point no offer to reduce the bill no offered to waive it. No offer to tell me that employee was substandard and we fired them. No willingness to say you're mistaken and here's the proof we did what we said we did. I paid the bill. I would recommend that you do not do business with Terry's pool service. And furthermore The new company did immediate testing some. I'm gonna get this wrong 12 point test. And not one of the items was in line. For the first three visits of the new company they've had to add something. And not just a little bit of something a lot of bit of something. Do yourself a favor don't hire Terrys Pools service

The worst most expensive pool service. Where do I start? I called them they said they'd come out…read morelater in the week. 7 days later No one showed up. I called back she said I had to consent to the service- I sent a consent via email. She said they'll be there the next day. By then my pool was getting kinda green. They don't show up again! I call again - they said they'd be out the next day. The come - charge me 90$ of chemicals blue $69 monthly fee ( to clean the basket and the filter? Really). Yo top it off the leave the back gate open. I have dogs. So then the pools better- not perfect but better. I use it and my hair turns bright green! I let them know and they say "it's the chlorine " Really! All pools have chlorine and isn't that why I'm paying this company to check and measure the chemical?!? No I'm sorry nothing. To make it worse I called and let them know I wasn't happy with paying $170 in 1 week and not having a clear pool. Who knows how many dollars of chemicals they could use in 3 weeks! Not to mention the cost of getting the green out of my hair. You know when they said? Not what can we do to make it better, not I'm sorry - I got ok we'll close your account and send u the bill. Good riddance- don't use this company unless you want them to siphon money out of your pocket. You Will be nickel and dimes to death. 1/5 rating on Angie's list says it all- " beware of crook" state several customers. He obviously writes all the good reviews.

All I wanted to start was a professional evaluation of what we needed to bring our pool up to…read moresnuff. New liner, track and related materials, most likely. A professional evaluation. What I was told is they charge $219 just to come out. Non-refunable. If their estimate and our evaluation of their reputation warranted it, we would give them our business. Whether or no we were a prior customer was not an issue. What we did get was a demeaning, snarky reply in which they conveniently failed to mention their fee: $219.

Nope. Not ready for prime time. I heard okay things. I called. Some guy answered like it was a…read morepersonal phone. When I asked for PoolTech, he said the guy was in another room and to call back. So I did. So then I got the guy, explained the problem, and tried to give my address, etc. He said he was driving and couldn't take down the info. He asked technical questions about the filter that I didn't have an answer for. I offered to text him pictures and text all the info. I did that with 20 minutes. He texted back "Ouch." Nothing more. After 24 hours or so, I texted back, "Maybe this is the wrong number" even though I knew it wasn't. He texted back "Call me." Nah. It shouldn't be this hard to contact a business. I'm off to Terry's Pools. They answered the phone. They scheduled me on a first call. If a business can't communicate, I don't trust them to do the work.