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    Terry's Pool Service

    2.6 (16 reviews)
    Closed 8:00 am - 5:00 pm

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    Services - Terry's Pool Service

    Pool maintenance

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    Day pool was supposedly cleaned
    David F.

    Absolutely a joke. Rented a home where these guys were supposed to be servicing the pool weekly. They did NOT because they figured the home is empty (Which it was for a few weeks) but charged for it weekly. After we moved in,Pull in, get out walk in the back yard look at the pool and leave. Leaving a note describing that the pool was vacuumed, skimmed, back-washed and chlorine level checked. NONE of which was done. Once they figured out someone was now living there, then they actually spent 10 to 20 minutes on it but it looked horrible when done. I went out to talk to her when I caught her there and could smell the post on her. Really? You can't wait till you leave a customers home? I asked about the awful stains. They said well we can treat it but it's not cheap. YOU ARE THE ONES who caused it because you didn't service the pool and it turned green and stained it to begin with. Whatever, we had them treat it and the pool turned milk white for two weeks until I called and complained. That's when Terry showed up, looked at it said that's normal. So the lady continued to show up weekly and do basically nothing. We had to skim the pool 5 mins after she left every week. The landlord hired a new company to service the pool which starts on April 3rd. The new company came out last week to survey it and said it looks like tea was being brewed in it for a long time which is why it's stained so bad. By the way, the last week that Terry's pools worked on it was last Friday on the 27th, the lady sat in the driveway, peeled and ate part of an orange and tossed the peel and split half eaten sections in the driveway! Then went in the back to work on the pool which looked terrible 10 minutes after she was done. (Shocking) We checked the chlorine level the next day and low and behold, no chlorine it it. Today April 2nd, the pool is almost green again. I can only guess she spit the oranges on the driveway because she new it was their last time servicing this pool. I would have called the office to complain but doubt they would do anything or care. Stay away from this pool service. If they offered free service I'd say no thanks. I feel bad that the landlord that paid monthly fees for work they never did. Who knows how long that went on before we moved in. They actually deserve -stars if yelp allowed it. How do you stay in business? My guess you won't be much longer. Get a grip on what your employees do and how inappropriate she dresses by the way.

    Another depression.  They failed to fix this also.

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    4 months ago

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    14 years ago

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    Swain Pools & Spas - Swain review

    Swain Pools & Spas

    (8 reviews)

    The worst most expensive pool service. Where do I start? I called them they said they'd come out…read morelater in the week. 7 days later No one showed up. I called back she said I had to consent to the service- I sent a consent via email. She said they'll be there the next day. By then my pool was getting kinda green. They don't show up again! I call again - they said they'd be out the next day. The come - charge me 90$ of chemicals blue $69 monthly fee ( to clean the basket and the filter? Really). Yo top it off the leave the back gate open. I have dogs. So then the pools better- not perfect but better. I use it and my hair turns bright green! I let them know and they say "it's the chlorine " Really! All pools have chlorine and isn't that why I'm paying this company to check and measure the chemical?!? No I'm sorry nothing. To make it worse I called and let them know I wasn't happy with paying $170 in 1 week and not having a clear pool. Who knows how many dollars of chemicals they could use in 3 weeks! Not to mention the cost of getting the green out of my hair. You know when they said? Not what can we do to make it better, not I'm sorry - I got ok we'll close your account and send u the bill. Good riddance- don't use this company unless you want them to siphon money out of your pocket. You Will be nickel and dimes to death. 1/5 rating on Angie's list says it all- " beware of crook" state several customers. He obviously writes all the good reviews.

    All I wanted to start was a professional evaluation of what we needed to bring our pool up to…read moresnuff. New liner, track and related materials, most likely. A professional evaluation. What I was told is they charge $219 just to come out. Non-refunable. If their estimate and our evaluation of their reputation warranted it, we would give them our business. Whether or no we were a prior customer was not an issue. What we did get was a demeaning, snarky reply in which they conveniently failed to mention their fee: $219.

    Terry's Pool Service - poolcleaners - Updated May 2026

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