Salvis' NQ opened in December 2019 and is the newest branch of Salvi's, which have a couple of Italian restaurants in the city centre. After having a good experience at their branch in the Corn Exchange, I decided to try out their new store which is a slightly different concept, but still with a selection of Italian classics including pizza, pasta and risotto.
The overall feel of the place is pretty good, they've added some authenticity with their decor and the place obviously does feel new and I do like the open kitchen concept, however, the kitchen was so noisy, I presume they were using a machine which sounded like a really loud blender to make the pasta but it was so loud and seemed never-ending.
I was surprised to learn they had gluten-free pasta here, I decided to opt for that and I rather wish I didn't - not only did it take a long time to prepare but my first dish, but the pasta was hard and chewy, I'm not sure on the type of pasta they used as they were shaped like penne but much thicker and shorter.
After sending my dish back, the staff member seemed to rush to get me another dish even though I did specify I didn't want one as I presume it would be the same - I gave her the benefit of doubt on the basis that the restauraunt wasn't busy and I presumed it wouldn't take too long for my replacement dish - however, I was wrong and had to wait another 25-30 minutes for a dish which might have looked worse, but at least it was edible. Luckily the second lot of pasta had a lot of sauce which removed most of the dryness, making the pasta edible, even though it was still dry and hard at parts.
The dish also didn't taste or remind me of carbonara, the sauce was really salty and there wasn't enough meat either. This normally came to £12.95 however with the ongoing promotion for 40% off Sunday-Thursday when pre-booking with OpenTable in January, it came to £7.77 but considering I only ate the dish due to how hungry I was (after it took so long to arrive), I do think it is overpriced especially for the quality of the dish.
There was only one staff member working on the floor, she seemed really nice and even offered me some olives while I waited (she just brought them over - I don't like olives), she seemed really slow and for most of the time, she was talking to either the kitchen staff or what I presume was off-duty staff / on break, meaning it took longer than it should have done and was rather hard to get a staff members attention.
After having such a good experience at Salvi's nearby in the Corn Exchange, this place was the opposite from awful food which costs slightly more than anywhere else nearby (excluding the January 40% off promotion which isn't well advertised / easy to obtain), the service where I felt forgotten even though the restauraunt was mostly empty and the food not being up to standards in terms of taste and waiting time. It just for me was a dining experience from hell and I don't understand how they could mess up most of these things so bad considering there must have only been 7 customers in the restauraunt across three tables, including myself and the table of staff members on break.
Avoid at all costs. 1* read more