After doing a sea trail on a used Tidewater and a mechanical inspection done we found $6,400 worth…read moreof repairs needed. Even the trailer brake calipers were off and tapped to the trailer frame. They told me just to remove them you don't need the brakes. SMH, I submitted an offer with the list and cost for repairs and they refused to submit my offer to the seller.And that's only half of the bad experience .I did receive my deposit back however they were very rude and by not submitting all offers to their seller is very unethical and this would have been our 2nd boat that we bought from them. We will never go back again

Great place their people always try hard to please... don't believe everything you readread more

We hadn't bought a boat in 21 years! Midlantic Marine and their staff helped us find our boat with…read moregreat service and professional experience. Thanks Midlantic !

Great service. They helped me with everything I needed and I am looking forward to working with…read morethem in the future.

If we could rate it and lower we would. The radio didn't work at all, and when we were pulling back…read moreinto the docking area, the woman directing us and had pulled the pontoon into the dock and the man in charge blamed us. The woman directing us even told the man in charge what happened and told him that it was her fault but he wouldn't even look at her and demanded we pay instead. He was very rude. We will never be back!

I wish I could rate zero. Our group of 6 including elderly people rented the ski boat for 2 hours…read moreand paid $450. We signed waiver and paid $400 additional security deposit. After our rental, the propeller blade was damaged. Initially, the propeller blade was old and rusty. The front desk guy asked me to pay $265 for the part and labor, and I agreed. I asked for paper receipt for it, and he brought me hand written part' receipt of $365. And he demanded that I must pay $365 because he spent 5 minutes to make the receipt. I was very confused and asked if I could speak with manager. The lady named Katie came out of office, and she said that I should do bank dispute if I wish to. I asked for explanation how the damage cost would go up within 5 minutes, and she closed the door on my face. They did not give any concise explanation why they raised the blade charges. I have never been mistreated as a customer, and I was speechless. She grabbed my credit card and closed the door again on my face. I had to knock on the office door and to beg her to come out of her office as she still had my credit card. She told me that either take ur $20 or leave the property. At the end, I was left with $35 refund from the security deposit and mistreatment. No customer should be treated this way. Not only they charged me total of $810 but also they disrespected me as an individual. I was very embarrassed and I have never experienced such humiliation as a customer. Beware of such fraudulent business entity.

Scammers. Another boat hit our boat while it was docked & they treated us awful when we came back…read morefrom our trip. Tried to say there was 4,500 damage & that we wouldn't owe anything " that day" but " might have to pay something out of pocket" . We bought the insurance before we went out.. they were so rude & unprofessional & downright awful people. NEVER AGAIN!!!! We rent pontoon boats at least once a summer & we will take our business elsewhere!!!!!

1 Star - Absolutely Awful Experience…read more Island Water Sports gave us one of the worst customer service experiences we've ever had. As we were pulling into the dock -- after being stuck in torrential downpours all day because they refused to offer a rain check unless there was thunder -- a staff member started shouting at us, "I hope you have insurance! You've damaged my ladder!" The swim ladder had accidentally been left down, but it was already damaged when we took the boat out. Even after staff inside the office confirmed the damage had been noted earlier, the dockhand, Mike, continued to accuse us and treated us like we had done something wrong. They made us stay in the boat while they took pictures and called it in to the office, repeatedly telling us we were going to have to pay for it. When we were finally allowed off, some of our group went to use the bathroom and were stopped on their way back by another employee, who told them they "weren't allowed to leave." It felt like we were being detained -- over a broken ladder we didn't even damage. At one point I told Mike how rude and unprofessional he was -- and no, I wasn't calm about it. I had every right to speak up after the way we were being treated. Instead of diffusing the situation, he came back at me, even more defensive and condescending. It wasn't until after they embarrassed us and treated us like criminals in front of other guests that we finally got a weak apology. Then, as if that wasn't enough, they actually complained that there was mud on the floorboard from the anchor -- because it had touched the wet deck. First of all, don't they wash the boats down anyway? And second, it was pouring rain all day -- what exactly did they expect? We didn't even complain about the miserable weather -- we paid in full and left without so much as a "Sorry the weather didn't cooperate" or "Hope you still had a good time." Just attitude and accusations. We've rented from other marinas in the area and always had a great experience. Island Water Sports was by far the worst -- rude, accusatory, and completely lacking in basic customer service. I would never rent from them again and absolutely do not recommend them to anyone!

As one can see from my many Yelp reviews, it takes a lot for me to leave a negative one but Shark's…read moreCove Watersports honestly deserves it and I do this as a warning to others in the Yelp community. We had a poor experience when renting a pontoon boat for our stay in the area this week. We had reserved it 5 days prior with a tube via the phone as that is the only way to reserve a pontoon "with a tube" per their website instructions. Upon our prompt check in , we were told then (no call ahead at all) they did not have a tube for us. When I asked why, I was rudely told by the woman behind the desk "we never guarantee tubes as things happen like they pop so we can't promise it". I told her no one told me that at the time of booking when I was charged for it (mind you) and my children and their friends were looking forward to it. She gave me a snide laugh and turned away from me... no apology no nothing. She said "you can drive the boat back in 90 minutes and get one that's the best we can do." I asked to be comp'd something and she said "no it's a flat fee you will still be charged!!!" Honestly, an apology and perhaps a small compensation back for the tube rental was all I was looking for.... But to get a laugh in my face and to turn away from me, completely unacceptable. I was never rude to her and yet she was to me.... Beyond ridiculous and such absolute poor customer service we were all SHOCKED! I guess they get enough business they don't care about their customers' satisfaction. In the past, we had used them for the last 3 years for waver runners and all was fine. I can say based on this experience we will NOT be returning customers. There is a place literally across the street from them that does the same kind of rentals. Beware fellow vacationers..... not a good place to rent a boat from. They take your reservation and your $$ but don't hold onto their side of the bargain. While they may get a ton of business and not care about their clients' satisfaction, there are SO many other places to rent from so they better change their attitude or at least get better front desk staff! The rest of the staff was not rude like the front desk lady but she did enough damage that it ruined the rest of our time and feelings about this business establishment. Very Disappointed Yelper.....

The boat was wonderful, the staff was great. I booked online…read moreand had the boat ready for when we arrived. Had a great time. My issue, online it doesn't say gas is an additional charge. When you pay $400 for a rental I assumed it included the fuel or I would assume it would say that somewhere when you book. Charged an additional $76.06 for fuel when we got back. Checked my rental agreement and found nothing about paying for fuel.

Prepare to be up sold, over charged for parts, and lied to…read more They must be under new leadership, I gone there for 10 yrs. Things have changed for the worst.

These are the best guys around in my opinion. I just had a major service of 185,000 miles done by…read morethem and everything went perfectly smooth. They have me for life.

I had thought that buying a new boat is never expected to be a completely hassle free, nor is it…read morealways easy to work with the sales team to get what you want. Rudy Marine proved me wrong. From the moment I first contacted them, they have been responsive, helpful, courteous, patient, and professional. They have provided the best customer experience I have ever had when dealing with anyone in the boat sales industry. in addition to the amazing customer service, their pricing is very competitive. The quality of service matters a lot to me, and between their top quality service and their prices - one cannot go wrong by choosing Rudy Marine!

Stopped in yesterday to purchase a trolling motor for my boat, The young lady behind the glass wall…read morewas as pleasant as you could ask for, She said she would have a trolling motor salesman right out to help me, Then this salesman sitting at his desk ask me if I was planning to install the unit myself,, Yes I said, ,,,He then told me he { Would not sell me a trolling motor} that THEY were known for their professional installation , insinuating that I was not capable in installing the unit, I hold a Master License in HVAC, Retired from Lockheed Martin as a Defense Contractor, Now service, Build and sell Golf Carts, I think Im more than capable of installation of a trolling motor, I walked out with a pocket full of cash knowing I will never step foot in that establishment again,,,,You missed out on a 4k sales yesterday,,,,

We took our Bennington Tritoon in for a major facelift service and could not be happier with the…read moreresults. The owner John Aniunas and his staff are solid professionals. We wanted a new floor (old carpet all stained and mildewed), new covering on all the seats (all were torn or stitching failing), new Bimini top, new full cover, and new day covers for the seats. To work right the boat basically had to be stripped to the deck and rebuilt back up. We knew the process would take time so we had planned to drop the boat in the beginning of winter with the assurance that it would be ready by spring. True to his word we met John at the ramp and relaunched the boat today! It is absolutely awesome!! In addition to the work above they also installed a new Lowrance GPS / Sonar unit and replaced the stereo for us. All pricing was fair, the products top quality, and the workmanship excellent. We highly recommend A PLUS Marine for anyone looking to make their tired old girl into a lovely boat again!!!

Absolutely terrible. Family here on vacation, boat got a leak, was told they would take a look at…read moreit. I'm only here for 1 week, it sat for two days without anyone even looking at it, let alone diagnosing it or fixing it. Rarely answered the phone and had terrible communication. Was referred to them and was completely let down. Do not take your business here!