This is what I get for wanting to support local. I recently gutted and completely renovated a home nearby and decided I would decorate it with many items from this place. Even was wanting to hire Charlie, the owner, to help decorate it. Within two trips there, I had spent over $2,000 and was eager and ready to spend a lot more. After the 2nd trip in, I noticed one of the pillows I bought, a tassel tore off it. I never used it and the tags were still attached. I did also want to purchase a couple bathroom items but noticed they were each missing a pad on the bottom. So when I went in 5 days later to get a store credit or even exchange (bc they have a crappy return policy and only offer this!) I was told by the sales person she would have to discuss this with her manager bc she wasn't allowed to take back damaged items. I reiterated to her that I never even used it and the tags were still on it. After her (back room) phone call, she says her manager told her "we can't take it back." I informed her they literally have damaged items on their shelves and so, if a customer were to purchase them and realize it once they got home, they then wouldn't take them back? What a shame that over a dumb $200 pillow and the thousands I had spent in there (and more where that came from), they decided to bite their nose's off to spite their face. Back to online shopping with much lower prices, much better customer service and great return policies for me. Very sad. read more