I changed my review from 1 to 3 stars. Read this entire tome to find out why.
First post -
My husband and I bought a massive outdoor dining table, 8 chairs, 2 swivel chairs and a lazy susan in 2014. We spent about $8000. Last summer (2017), my neighbors came over. I pushed the chair back to stand up and the chair broke - at the seat! It would have dumped me to the deck, but I fell into the chair next to me. We took the chair back to Opdyke. We were told someone would get back to us. We heard nothing. I called. No response. We stopped in and were told the woman was on vacation. We have called and or stopped by multiple times to no avail. We stopped in yesterday and the sales rep told us she would put our note to the top of the pile for immediate attention. I just picked up a voicemail from Audrey. They have our chair (of course). We will have to contact a welder to get it fixed. We can find someone on the internet. End of message. No apology for the length of time it took them to get back to us. No apology that they can't replace the chair. Or that it broke. No offer of a credit or come in and we will try to find a similar chair or let us know how much the welder costs to repair it. This whole experience has left a sour taste in my mouth.
Second Post -
After realizing Opdyke is open until 5:30, I rushed over. I wanted to get my chair back. I asked for Audrey. When she came out, I introduced myself and asked why it took 7 months to get such a short message? She was a bit taken aback. As it turns out, she did not know the whole story. I told her how the chair broke (with me in it, sliding back and I am not big). I told her we had spend quite a bit of money on our set - that I had expected it to last quite a bit longer. I also expected some response. I asked if they were going to pay for the welder. She said no. She told me they would fix it if they could. She looked us up on the computer. I told her we were in the old system, but she was able to find us. She told me they no longer carried Beka, but she called the other location to see if they could find a random Beka chair that would go with our set. Whether or not a chair is found, I am happy that she attempted to locate one. Seven months, though? hmmmm Note to self - always go in person. read more