Such a bad experience here. This is literally my first negative review on Yelp.
I had a haircut here six months ago from one of their stylists, it turned out well, subtle layers that formed a v shape in the back, slightly shorter in the front.. I came back to have my hair cut by the same person again. I requested "the smallest trim possible" just to do a pass around the bottom of all the hair and maintain exactly the same shape.
He arrived almost an hour and a half late, another woman had to leave because they had double booked the time slot. He was drinking an XL Red Bull and talking about partying the night before. I was honestly not sure if he was sober but at this point we were halfway through the haircut.
He told me he couldn't text me a product we talked about because a female celebrity was listening to him through his phone and she would start stalking me. He said she was stalking him and sending spies to keep watch on him. He showed me his instagram full of threats he made towards her which really freaked me out but I stayed because it was just a hair appointment and almost over.
When I saw my hair I was shocked! He cut off the entire v shape in the back and gave me no layers just an (uneven) square shape that when dry is actually shorter in the underneath layer/ towards the center. I was so taken aback because I had made the clearest, simplest request to keep the same shape, and stressed how much I was trying to grow out my hair.
I asked him to fix the corners and he ended up just cutting deeper into the front which looked so awful. I didn't ask him to try to fix it anymore because I didn't trust him.
I honestly cried for two days about my hair and then returned to ask the owner if anyone there could clean up the unevenness and round out the bottom of my hair. She trimmed it for free which was so kind of her but at the same time was done very hastily while she had another appointment on the books. It was like she just wanted to appease me but didn't actually take the time to listen or care about my hair.
When I got home I still had really uneven square hair but this time even shorter! She had just gone over everything he did and trimmed it instead of really assessing the shape. It seemed really rushed and distracted at the time but I also trusted her because she was the owner of the salon.
I got home even more devastated than before. I had intended to treat myself to a trim to make my hair healthier and instead lost about a years' worth of hair growth in two days. There were zero layers, and what appeared to be chunks taken out of the front. I was so upset that I would have to take another day off work and spend even more money to have my hair fixed somewhere else.
I returned to the salon and asked if I could have a refund so I could afford to pay for another haircut- this is an expense I was planning on making twice a year not twice in one month. I explained that I had an important photoshoot and a family memorial service coming up and that I was embarrassed to wear my hair down because it looked so insane and crooked.
They offered to cut it again, which was kind but I explained that since I had already asked twice for them to fix it didn't feel comfortable doing that. They also offered me a conditioning treatment but I declined because that wouldn't fix the issue of the shape of my hair. The owner kept saying of course your hair didn't turn out evenly because it was cut dry- but she was the one who chose to do that, I felt so stupid for trusting her. After pleading with them for a while they eventually said all they could gave me $50 and a small vial of conditioner which I accepted. I appreciate that they gave me a partial refund but it can't make up for all the hair, time and money I have lost.
I think it would be the least they could do to offer me a refund because they messed my hair up not just once but twice.
I feel so awful that I let these people ruin my hair that took me so long to grow. Not only did I lose my length and shape of my hair I now have to spend hundreds of dollars more and take off another day of work to drive to LA to have my hair cut again which is not in my budget of time or money. I want to cry every time I look in the mirror. I would give anything to go back to last week and not get my hair done here. read more