What a fun find in North Conway! We always come up and have a hard time finding a place that can take multiple people at one time and we've finally found a spot and the services were great! The spa is located with the North Conway Grand Hotel right behind the outlets! We weren't actually sure where to go once inside the hotel - so I would say they do need to move the signage upstairs to the first floor - but we asked the front desk and they directed us down the stairs where we did see the signage! When we walked in we were greeted by a super friendly woman who checked us in. The space is small but warm. We had a nice couples massage. The room was nice and also warm and inviting - what you would expect for a spa. Our therapists were great and massages were exactly what we needed! We loved it so much we already rebooked for our next trip up! read more

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The hot stone massage was great!! Very relaxing and just the right pressure to handle the knots! I would highly recommend if you are in the area!! read more

We did a couples massage and I honestly forgot what day it was for a minute. From the moment we walked in, the atmosphere was calm, welcoming, and not rushed at all. The space was peaceful, the therapists were incredibly professional, and they actually listened to what we needed instead of doing a one-size-fits-all massage. Both of us walked in carrying stress and walked out feeling lighter, relaxed, and reconnected. It wasn't just a massage, it felt like a reset for our bodies and our marriage. The pressure was perfect, the flow was intentional, and we never once felt like they were watching the clock. If you're a couple who doesn't get much quiet time together, this is such a gift to give yourselves. We left already talking about when we're coming back. read more

Shouldn't make appointment time choices online only to decline appointments. Choose the hotel after booking spa for our anniversary only to wake up to appointment declined You think you would change your system with so many crap reviews thank you for making us drive hours for our Anniversary to no appointment Terrible business practice Zero stars read more

Had an amazing massage and facial with Heather today! Easy to book on line, Heather was prompt and the massage was great! Thank you so much! read more

Great Spa! Very accommodating and relaxing! After a day of shopping we did a girls spa day here! The Warm Saco river stone massage is a must! read more

Wow. Came on a vacation and spa had to be part of my time. Zoey was incredible on the massage and facial combo. Loved it so much and exactly what I needed. Thank you! read more

Beautiful and wonderful care with massage so relaxing. Friendly environment and very clean too.

We had a couple massage reserved and came into the Spa facility at 9.36 AM and did not start the massage probably around 5 minutes later because we need to get situated in the room. We were rushed, to which I understand because the appointment was for 9.30 AM and we came 6 minutes after. The Spa technician who massaged me asked what area should she focused on and I said lower back. Unfortunately, throughout the massage, she did not thoroughly massage the lower back area. She kneaded left side on my leg but not the right side. Again, it felt like she was rushing. The 60-minute massage ended at 10.23 AM. Hence, we still have 18 minutes left but the spa technician ended the massage and rushed out of the room. It was very disappointing service with no explanation as to why we were treated that way. read more

I highly recommend this spa. I love that the amenities are throughout the hotel.. sauna.. pools and hot tubs... The spa rooms are tucked away in the lower level and it's super quiet and quaint. I love this spa because the team is seasoned and each brings their own special touches to the treatments. I love Corrie's facials and Zoe's Massages.. Jess is amazing too and Tracy is a superb therapist as well as the spa director. It's a home away from home and I'm always in good hands. If you're looking for the best therapists in North Conway they are all here! I also love Aveda! read more

Enjoyed a relaxing therapeutic massage with mini facial! Restored my mind and body. Hope to return soon Thankyou to Noth Conway Grand Spa!

We went to North Conway grand spa for a couples massage during our stay in New Hampshire. They were able to accommodate our last-minute appointment. Reasonably priced, clean, friendly staff. read more

My husband and I booked a couples massage the night before we we're heading up north. we actually booked with this hotel because of the couples massage. This was our first time getting a massage together and we were very excited about it. Not to mention it was for our 23rd anniversary together. After I booked the appointment I received a confirmation email. so I thought that everything was good. However the next morning I received a decline message on my emai?? I Ithen called and received no answer. I called back several times but was unable to leave a voicemail because the mailbox was full?? While my husband and I proceeded to drive to our vacation location and by the time someone got back to us it was @ 2:30 and our schedule appointment was for 3:15. Had they responded to me sooner we could have booked with another spa and another hotel. We will never stay here again!! PS the hotel did not help us out with this issue. They actually told us it is a separate business and that we need to contact them. if your booking with them....Good Luck!! read more

Extremely poor customer service. Dealt with someone named Kate. A member of our couples therapy group (we had two couples going) woke up extremely sick this morning. We made the choice as a group to cancel to not put the hotel at risk. We were then told we would be charged $120 for a cancelation fee because it wasn't 24 hrs in advance. We made the appointments less than 24 hours before the time of the appointments. When we called to speak about it, Kate proceeded to yell at us and hung up on us. Never called us back. I now have a $122 charge on my account when we were trying to be responsible and not put the resort at risk. I've never written a review before but the unprofessional sm displayed by Katie gets the first review. read more

My boyfriend and I came here for a couples massage while staying at the Grand Hotel and it was great!! The massage therapists were super accommodating and made sure to check in with us about injuries, areas of tension, how much pressure we wanted, etc. Absolutely one of the best massages I've ever received, 10/10 would recommend. Pricey but worth it. read more