I called at the last minute to cancel an appointment because I came down with Norovirus the…read moreprevious night. I exhibited no symptoms the day prior. I called to let her know and that I understood that we'd still be charged. She was extremely rude and told us "she couldn't even deal with that." I was apologetic but was floored with how she responded. She did indeed charge us full price (which I understand); the insane attitude was NOT needed.

I had a deep tissue massage from Lisa. I've had many massages as well as having experience being a…read moremassage therapist myself and I can say her massage was excellent and I'd definitely go back. She is intuitive and incorporates modalities depending on what she senses you need. Highly recommend it!

Amazing! Our hotel canceled on us last minute for our anniversary couples massage and serenity had…read moreawesome customer service very accommodating to get us in. One of the most relaxing massages if ever gotten Highly recommended:)

During a weekend visit to Conway, NH. I decided to get a massage after a long day of walking and…read moreother tourist things. I am so glad I did, this place is the best. Upon arrived I was thrilled that there was plenty of parking. The location was easy to find and when I arrived I was greeted by the owners Vonna and Jenet. They were FANTASTIC. HANDS DOWN THE BEST MASSAGE I EVER GOT. They listened to my needs and worked on the areas that needed to be worked on. I highly recommend them to anyone looking to get a professional massage when you are in the Conway area.

Olivia is an Angel. She has an amazing gift of energy. Her massage is second to none. I drive from…read moreBoston to see her.

I had a great deep tissue massage. The therapist is excellent with cues to breathe deep and relax…read moremy very tight muscles from a backpacking trip. The room is upstairs above the salon. It was clean and quiet on a rainy day.

What a fun find in North Conway!…read more We always come up and have a hard time finding a place that can take multiple people at one time and we've finally found a spot and the services were great! The spa is located with the North Conway Grand Hotel right behind the outlets! We weren't actually sure where to go once inside the hotel - so I would say they do need to move the signage upstairs to the first floor - but we asked the front desk and they directed us down the stairs where we did see the signage! When we walked in we were greeted by a super friendly woman who checked us in. The space is small but warm. We had a nice couples massage. The room was nice and also warm and inviting - what you would expect for a spa. Our therapists were great and massages were exactly what we needed! We loved it so much we already rebooked for our next trip up!

The hot stone massage was great!! Very relaxing and just the right pressure to handle the knots! I…read morewould highly recommend if you are in the area!!

Easy to book, very accommodating i met Michelle at her office in Fryeburg ME. I had booked a hour…read moreand half hot stone with some neuro trigger point massage. I can say i have honestly been to ALOT of spa/s and have had many massages but this had to be one of the BEST ~ Michelle is friendly, but leaves time for silence to enjoy massage, professional, and has a way of knowing how to get to that spot. Michelle listened to my request (s) and was professional, caring and very good with her technique of massage. I will definitely be back book with her , you will not be sorry,

10/10 would recommend if you are in the area and need a break from skiing/snowboarding... or are…read morejust wanting pampered! This place was easy to book, was super accommodating, provided great service and were super friendly! The outside looks like a little red barn and inside was clean and had a relaxing/homey feeling! After a day of snowboarding (for the first time) my calves and feet were needing some attention so I ditched the slopes for the spa on day two of our trip. Although a full body massage sounded nice, I went for the Trail Mix Leg & Foot Treatment (50 Minutes at $65). This leg and foot was just what the doctor ordered! It begin with me turning on the massage chair ;) and a roasted chestnut soak and callous removal. For the next 35-40 mins my treatment included a whipped honey scrub, a skin softening chocolate mask, hot towels, a leg & feet massage with vanilla bourbon oil, lotion, & hot stones and finally ended with a Honey Heel Glaze treatment to lock in moisture -- and my feet and legs are still silky soft! At first Tarin was very gentle and I was worried the massage would be mediocre, but she blew it out of the water with the perfect deep massage on my calves and feet... She could feel how tight they were and really dug in. It was just what I needed! I do want to notate and give a shout out to Tarin for the awesome customer service when I was in a bind after making an appointment. My boyfriend went to the slopes and I was on my own... When I went to start the car it wouldn't start and as you know in this area, there is a lack of transportation if it's not to a ski resort. I called to explain the situation and she instantly said she would block off a little time after my scheduled appointment time to give me a little wiggle room to get there, and if for some reason, it didn't work out that she would not charge me a cancellation fee. This was so kind and accommodating, and I very much appreciated that understanding and willingness to be flexible despite my situation. It ease my mind they gave me time to figure out a way to get there and still enjoy my time without being stressed. Not all places will be this kind and accommodating, so I come in a small town spa for doing so! Like I said 10 out of 10 experience, I already told my boyfriend I'd be happy to come back to the area and if we do, I will definitely be making an appointment to come back here! Maybe I can talk my boyfriend into a couples treatment!

Sara is great. Best massage I've ever had. Pressure was perfect in all the spots I needed, and in…read morespots I didn't know I needed. She is in tune and very knowledgeable. I've seen her a couple times now and will be going again. Can't recommend her enough!

I did business with Samantha Mitchell who seemed to pose as an owner or sales representitve for…read moreTranquillow a herbal pillow company on November 11, 2015. Exchanging $270.00 paid to her square account under her personal business as MWV Massage or Life and Earth Massage. We had been communicating two weeks prior to this exchange that she or this company was to custom make 10 sets of herbal pillows to my business totaling to 30 items. I was to get these items by or before DEc 1st to retail them in my business for the holiday season. Samantha promised me these items would take a 12 day lead time from when I paid, which I paid on November 11th.. Samantha went as far as sending me mock up pictures with tags and logos.. After Samantha collected my money I never heard from her again. I sent many emails and called her everyday. The so-called "Tranquillow business" line was always busy. She gave me her personal number in the first email and she never answered or returned my phone calls. In her voice recording when I would call her, she would state her MWV Life and earth Massage business which is what my credit card statement says for collecting the $270.. I feel she is an imposture and faked this business to collect money from innocent small business owners. Her website for this so-called business she collected money from me has her picture on it which is the same picture on her Life and Earth Massage Facebook business page. I would like to warn people about doing business with Samantha Mitchell. On her FB business page she claims she does reiki and positive energy. A person who practices healing work would not STEAL from another. She stole from me. She never sent my product I purchased from her. She stole from my small business. She finally returned an email 6 weeks later saying she was to ship them and would give me a tracking. She's a lier. She said that so I would stop calling her daily and emailing her. I hope this helps to warn others about doing business with this woman who steals. I can't imagine her massage or healing work doing any good for others if she does not practice what she preaches. Samantha if you read this, please refund my $270. It's an easy fix. You just reverse the charge done one your MWV massage square account. Once you refund the transaction I will get my money back ASAP and will gladly do an update on this review. Blessings of health, abundance and protection to all reading this and to you Samantha Mitchell.

Came to new Hampshire Hampshire for a girls weekend and decided to get massages last minute. We…read morewere actually at the funky bubble talking about it and the woman who worked there highly recommended Sam. This was mine and my sister in law's first massage and we had an amazing experience! My other friend has had a massage before and said that this was def one of the best she's had. Sam makes you feel very comfortable. She has a nice soothing voice, and has a very zen nature about her. I will def be going back here any chance I get. I felt very relaxed and even rejuvenated after I left. I highly recommend coming here.

My experience here was amazing on arrival the office had a great relaxed vibe as did the owner.Her…read moremassage was amazing aches and pains disappeared on completion .Having had treatments for 27 years I have to rate this the best ever foe me.

My girlfriend and I not only had the best massage, but experienced incredible customer care. We…read moreforgot our credit card at the business and one of the employees stayed late to personally deliver it back to us at our hotel. We highly recommend balanced rock. They are located right next to Riverwalk resort but offer a more personal vibe with better pricing than the other spas. Choose balanced rock! You will be happy you did!