"Stranded at 3AM with Dead Phones & Broken Toilets - Absolute Disgrace"
Salt Lake Express completely failed my family.
They did not take my son and granddaughter to their final destination in Layton Utah, which we had paid for them to do. Instead, they dumped them at Salt Lake International Airport at 3:00 a.m. and told them they would have to wait until 8:30 a.m. to catch another bus. They offered them nothing -- just dumped them with dead phones and no way to get home as paid for. Their phones died because the bus has zero charging ports. They had to hunt for a plug in the airport just to call for a 3 a.m. rescue.
To make it worse, the restrooms on the bus didn't work on the trip down or the trip back 10 days later.
When I complained, they responded with the exact same generic, copy-paste apology they send to every unhappy customer. They do nothing more than recycle the same empty phrases -- no real accountability, no meaningful resolution. Just a tiny $40 refund and a useless $50 coupon. No taxi, no Uber, they offered nothing to them. Nothing. They just left them there.
In my opinion, this company does not stand behind its service. Do yourself a favor and take any other option.
Never again. read more