I have many complaints about this salon and will never be back. First, the prices are not high, they are astronomical. Think about paying $400 for your color and leaving with wet, uncut hair dripping down your back. Not only do you need to see a separate stylist for a hair cut, you must have a separate appointment for it which you could then wait 30 min for, because apparently no one there knows how to both cut and color hair. Second, because you see different stylists you have to tip them both, as well as any other person you come into contact with. The tipping is not at your discretion either...you are given envelopes at the front counter with names on them and directions about how you need to leave %20 for each person and it must be in cash. This brings me to my third complaint, the trainees. Watch out for that trainee, the one with zero experience who can't see clients on her own because she is not even an employee, she is the one who removes your foils, applies all the prewash and after treatments, shampoos and conditions you and sets up your next "reservation" while you have your head in a sink and have no capacity to consult your schedule. This person whom you most likely will never see again because the trainees drop like flies in this salon, is basically practicing on you while you pay top dollar. Then when the haircut person tries to cut and blow dry your hair, they cannot because neither your color nor your treatments were ever properly rinsed out. This actually happened to me on a visit and it seemed hard to believe that my hair wasn't rinsed out seeing as how the trainee and I were at the sink every 4 minutes for over an hour to rinse out 3 foils at a time. That's another great component of the experience, it takes forever and I mean hours, because they rinse so few foils at a time. Sherry tries to portray herself as a color genious...so why have a trainee off the street rinse me out?? The trainee has no idea what they are doing and on every occasion does something wrong...they put the water on too high and then drench my other foils instead of the small section they are supposed to be removing which makes the color bleed on your scalp or they have no idea what section they are supposed to remove and rinse out the wrong ones. My final complaint is that they invent ridiculous names for things in order to charge you more for them. Just because they call something a "prewash" or a "treatment" and let it sit on your hair for 20min while charging $50, doesn't mean it is anything but a clarifying shampoo and leave-in conditioner! I don't want my hair appointment or "reservation" as they say, to take all day and cost basically a car payment. Also, don't fall for any sales there, I found a sticker on a hair product I bought which was supposed to be $30 marked down %50...but another sticker underneath said $20. They marked it up %50 to discount it %50.
My experience has been terrible at Salon Ratay and I would never recommend it to anyone. read more
