This place is my favorite salon anywhere. The people are so kind and real. The products are top…read morenotch - Aveda is the best The services always leave me feeling like a million bucks and the atmosphere/design is beautiful.

Updated Review*…read more Update- They reached out to me and heard where I was coming from. I greatly appreciated that they are willing to work with me after the experience previously. I wanted to update my review for the new customer to know that they are understanding owners/stylists Also thought I should add that the vibe and comfort levels here are very high! First post- I liked having my hair cut regularly here. My stylist was and is AMAZING. Sadly - After my last visit I don't plan on going back. Each time I went, they would change my haircut price by the end of the session. On the phone it would be reasonable then I'd end up paying $20ish more + tip. It's ridiculous. I hope their front desk people get that figured out.

This ambiance was cozy, trendy and upbeat! I scheduled an appointment last minute and was able to…read moreget in the day of. The hairstylist Olivia did my haircut and her professional recommendations did not fail. My hair is So cute and healthy! She was super friendly and was not rushing despite it was close to closing.

Kyla is absolutely the best hair GURU in all of Whatcom County! She went above and beyond to help…read moreme make all my decisions. She took such care in every step of the process and I am obsessed with my hair! Thank you, Kyla! I'm so grateful to have found you!

Ceili is fantastic! I always leave loving what's she's done to my hair, at it's always easy to…read moremaintain , not something complicated that I can't do on my own. And she is the BEST at color! My hair gets tons of compliments! I always refer people here. The salon is really nice, too. Great views!

I found this place when we moved to the area almost 3 years ago, my stylist is just amazing and…read morehits it outta the park every time- I am very spontaneous with my hair and like to change it up a lot and do a good amount of at home fun and they are always there to celebrate my wins and fix up my misses while never making me feel bad or like I can't/shouldn't have fun at home if I want! I was very particular in wanting a salon and stylist that is inclusive and a welcoming place for those who don't fit the social binary and won't try to talk me out of a haircut because it's a more "manly" style or turn it into a pixie when I wanted a buzz- they listen, encourage and make your hair dreams come true!

I enjoy working with Lia. She's amazing haircut stylist. Helpful, informative, and considerate…read more When I show an image of haircut that I wanted, she felt confident of making that look. If not, she suggest or recommend how it should be done. Unlike the trash one in Renton that I recently review - she never brought recommendation, suggestion, and consideration. Lia is the one! I get compliments from people too! She's a gold star!

Absolutely amazing! Salon was clean, inviting, and modern. I made an appointment online on a Wed…read morefor a Fri appointment using Square (https://square.site/book/219A8KFJC1WNG/haven-beauty-bellingham-wa). Very reasonable $55 for a women's haircut with shampoo, conditioner, blow out, and styling. Ann was so personable and very skilled. Would 10/10 recommend :)

Karly was very sweet! She listened carefully what I was looking to achieve during my appointment…read more She took her time giving me a haircut, evaluated the condition of my hair and explained with great detail how to treat it. Thank you!!

I moved up to Bellingham recently and took considerable time to find a salon that had good reviews…read moreand find a beautician that was a colorist with at least 10 years experience. I don't know that many people in the area yet, so I went primarily on reviews. I made an appointment with Emilly Thompson with Grotto Hair Salon. My appointment started at 12:45pm and it went until 6:15pm. First of all, I have NEVER sat in a chair for 5 1/2 hours getting my hair fully foiled/highlighted and cut! Normally that is a 3 hour appointment. I had a sinking feeling that she was having difficulty getting my color right. Before you go into the salon, they give you an opportunity to share pictures of what you want and to write out what you are looking for at the appointment. I actually loved that. It tells me they will do their homework before you go in, make sure they have the right products on hand and have a good idea of what you want. If Emilly didn't think she could do what I was asking, she could have told me instead of wasting my time. The outcome of what I received after 5.5 hours in the chair was nothing close to what I was asking for - I showed her pictures again of what I wanted before we even started. She gave me a platinum blond, fully blended. Not remotely close to what I was asking for. I attached a picture of what I wanted to this review along with what I received the first and second time. I was exhausted after all that time and was late for a meeting. Paid my $250 plus a tip and left. I sent a message to the owner the next day and Emilly reached back out and she was able to get me in a day later. My appointment started at 6pm and ended at 9pm. Another 3 hours to correct my hair and it still wasn't right or even close to being right. First of all, you don't tell you client right off the bat that you think their hair looks gorgeous when you're in there to get it corrected. This is not what I wanted. You also don't tell you client that if "I had more time, I could have had better products available" for the second appointment. Unprofessional and clear she didn't know what she was doing. My head was back in the washbowl for almost an hour while she tried different toners to get the color right. Unbelievable. At the end of the appointment she literally had nothing to say to me. I told her this still wasn't what I asked for and disarmingly I asked her what she thought and she really had nothing to say. My hair is brassy blonde and I just dropped a lot of money on almost 9 hours of the result I received. So incredibly disappointing. I honestly don't like writing negative reviews but decided people need to be warned. I wrote the owner (Karly) two emails sharing my experience and never heard back from her. Again, how unprofessional and non customer oriented. If anything, she should have called me and asked me what she could do to make it right. I don't believe I'm super fussy about things - definitely a type B personality and go with the flow...but when you're spending $250 on highlight and cut, you should be getting a pretty darn good result. I WOULD NOT recommend The Grotto hair studio in Fairhaven. There may be other good stylists in there but how the owner handled my situation is unacceptable in my book. All in all, it's just such a bummer and very disappointing.

Lisa fixed my hair after several horrible experiences with other hairdressers in the area. She knew…read moreher stuff!! She took me in last minute out of the kindness of her heart and made me look fantastic. Thank you so much! Strongly recommend her and her salon as it's beautiful spacious and very clean. You won't regret it. True gem of Abby.

Had an absolutely fantastic experience at this salon thanks to Lisa! She made my hair feels so…read morelight and flowy! I will definitely be back! Thank you! The ambiance in the salon is also very lovely! They also do Mens cuts! Fantastic service

I wanted a perm, but my hair is down to the middle of my back, so my regular place didn't want to…read moretackle it. After a bit of research, I came across this salon. I am quite pleased! I felt welcomed the moment I walked in. I arrived kind of early so my stylist wasn't there yet, so I took in my surroundings and watched another stylist work her magic. My stylist, Cassie, walked in about five minutes after me and greeted me with a big smile. I showed Cassie a couple of pictures of what I wanted, and she knew exactly what I wanted. She got to work, all the while making sure I was comfortable. We had a pleasant conversation... and soon, it was unveiling time. I was quite surprised by the outcome -- it was *exactly* what I'd asked for! I've been admiring the results all morning. She carefully explained how to care for my new perm and made sure to caution me not to wash it for at least two days (I usually wait 3 just in case). The experience was wonderful and I am really happy with the results. Perms always look much better on me after the first wash... I'm so looking forward to seeing the final result because I know it's just what I'd requested. I am now going to ditch my previous salon and switch over to Looking Glass for everything because I know they understand what I want and they aren't shy about spending the time to achieve the look I want. (Thanks, Cassie!!)

Best haircut ever, Chris! Look forward to my appointment at the end of the month for some caramel…read morehighlights. Happy Birthday and Merry Christmas, dear lady.

I especially like my gray root coverup, job well done! First time here, won't be my last.read more

Recent first time haircut by Jaymi. I was vague on explaining what I wanted but she asked a number…read moreof questions and ended up giving me a great cut. Very professional, knowledgeable and sweet.