First impressions when I walked inside is that I felt very welcomed. I was greeted right away,…read moreseveral staff members made eye contact smiling at me and saying hello. Warm and friendly and inviting! Alexa, who was to cut my hair, was very friendly, communicating with me about what I wanted and had a great personality. She took her time, was thorough and the end result was a perfect cut! I read other reviews about this place, mostly really good and now would tell anyone not to believe the negative. The business was well run, great team and lovely interior. Plus they had little extra touches like scalp massage before the shampoo, relaxing you from the start. I would definitely recommend and return.

I was greeted by a very young girl,(with acne) not her fault. But looked to be in the young teens…read more I asked her how long she had been doing hair colour. She told me she's been doing it for a while. Which didn't tell me anything. I told her I wanted to see her colour chart she had chosen and did want me to see it and said she matched my hair colour. Then a guy came along and ask me to fill out a form that was two pages long and sign it. Wtf. Even wanted to know my allergies. I told him I would've mentioned if I was allergic to any hair colour because this wasn't my first rodeo. Plus wanted more personal info and wanted me to sign my name! All I wanted was to touch up my roots! Well at this point it was too late in the day to find another salon so I signed the damn form. She took almost 45 min. to apply the colour and I have short hair!! She took me to rinsed my hair and filled my ears (both sides) with water several times and By that time I just wanted to walk out. Not even asking me if I needed a Q-tip or towel. She took me back to the chair and asked me if I wanted any product in my hair. I told her no. Then she asked how I want my hair styled with the hair dryer. I told her I would like to do it myself. Then she said in her high teenage voice No! I'm not comfortable that you use my equipment. So, I said did I hear you right? Then her boss said that it was a liability issue. I told her I would take full responsibility in drying my own hair. She said no. I said so you're just going to let me walk out of here with wet hair? And she said that's your choice. So I went to pay and they tried to charged me more than what was quoted to me! I said no! I'm paying. What I was quoted And left! Two frikken hours of of sarcastic behaviour from an unexperienced teenager! Definitely not respectful to seniors!

I moved up to Bellingham recently and took considerable time to find a salon that had good reviews…read moreand find a beautician that was a colorist with at least 10 years experience. I don't know that many people in the area yet, so I went primarily on reviews. I made an appointment with Emilly Thompson with Grotto Hair Salon. My appointment started at 12:45pm and it went until 6:15pm. First of all, I have NEVER sat in a chair for 5 1/2 hours getting my hair fully foiled/highlighted and cut! Normally that is a 3 hour appointment. I had a sinking feeling that she was having difficulty getting my color right. Before you go into the salon, they give you an opportunity to share pictures of what you want and to write out what you are looking for at the appointment. I actually loved that. It tells me they will do their homework before you go in, make sure they have the right products on hand and have a good idea of what you want. If Emilly didn't think she could do what I was asking, she could have told me instead of wasting my time. The outcome of what I received after 5.5 hours in the chair was nothing close to what I was asking for - I showed her pictures again of what I wanted before we even started. She gave me a platinum blond, fully blended. Not remotely close to what I was asking for. I attached a picture of what I wanted to this review along with what I received the first and second time. I was exhausted after all that time and was late for a meeting. Paid my $250 plus a tip and left. I sent a message to the owner the next day and Emilly reached back out and she was able to get me in a day later. My appointment started at 6pm and ended at 9pm. Another 3 hours to correct my hair and it still wasn't right or even close to being right. First of all, you don't tell you client right off the bat that you think their hair looks gorgeous when you're in there to get it corrected. This is not what I wanted. You also don't tell you client that if "I had more time, I could have had better products available" for the second appointment. Unprofessional and clear she didn't know what she was doing. My head was back in the washbowl for almost an hour while she tried different toners to get the color right. Unbelievable. At the end of the appointment she literally had nothing to say to me. I told her this still wasn't what I asked for and disarmingly I asked her what she thought and she really had nothing to say. My hair is brassy blonde and I just dropped a lot of money on almost 9 hours of the result I received. So incredibly disappointing. I honestly don't like writing negative reviews but decided people need to be warned. I wrote the owner (Karly) two emails sharing my experience and never heard back from her. Again, how unprofessional and non customer oriented. If anything, she should have called me and asked me what she could do to make it right. I don't believe I'm super fussy about things - definitely a type B personality and go with the flow...but when you're spending $250 on highlight and cut, you should be getting a pretty darn good result. I WOULD NOT recommend The Grotto hair studio in Fairhaven. There may be other good stylists in there but how the owner handled my situation is unacceptable in my book. All in all, it's just such a bummer and very disappointing.

Karly was very sweet! She listened carefully what I was looking to achieve during my appointment…read more She took her time giving me a haircut, evaluated the condition of my hair and explained with great detail how to treat it. Thank you!!

This ambiance was cozy, trendy and upbeat! I scheduled an appointment last minute and was able to…read moreget in the day of. The hairstylist Olivia did my haircut and her professional recommendations did not fail. My hair is So cute and healthy! She was super friendly and was not rushing despite it was close to closing.

Kyla is absolutely the best hair GURU in all of Whatcom County! She went above and beyond to help…read moreme make all my decisions. She took such care in every step of the process and I am obsessed with my hair! Thank you, Kyla! I'm so grateful to have found you!

I went to see Kiera for a head spa treatment. I am bald by choice and like to maintain best scalp…read morecondition I can. First off Kaur salon is a welcoming environment. No one look at this bald guy coming in as strange. Kiera who preformed the service explained each step well. Also she gave a great head massage. The treatment left my skin clean and vibrant. The next day I shaved my head and it was the best shave I ever had. No irritation or bumps. Smooth shaving experience. I highly recommend anyone for the service. Especially my shave head folks that care about their scalp.​

The haircut that I got from Cas was exactly what i asked for!…read moreThey made my hair look exactly like photos I showed them but even better! The haircut also comes with free aromatherapy and a drink Amazing place, would definitely recommend to anybody who wants a really good haircut. I'm so glad I went to Legacy Hair by Kaur!

I generally don't like my hair. I "tolerate" it and just pull it back in a pony tail, but I really…read morewanted to go short this summer, even though I've regretted that decision every time I went short before. Not this time! Valerie did a great job looking at photos I showed her, and took her time consulting me before the cut, since I was a new customer. I've been getting compliments from everyone who sees me. Thank you, thank you, thank you, Valerie. I cannot remember the last time I was so happy with my hair.

I've been getting my haircut from Val at Studio Galactica for years now. No one has ever done such…read morea fantastic job as Val does. She's incredibly good at what she does, highly accurate, and makes a great effort to understand what I'm looking for before she starts cutting. Her work is very consistent, I've always left with a great cut. She's also very friendly and fun to be around, so it's a great experience all around.

I wanted a perm, but my hair is down to the middle of my back, so my regular place didn't want to…read moretackle it. After a bit of research, I came across this salon. I am quite pleased! I felt welcomed the moment I walked in. I arrived kind of early so my stylist wasn't there yet, so I took in my surroundings and watched another stylist work her magic. My stylist, Cassie, walked in about five minutes after me and greeted me with a big smile. I showed Cassie a couple of pictures of what I wanted, and she knew exactly what I wanted. She got to work, all the while making sure I was comfortable. We had a pleasant conversation... and soon, it was unveiling time. I was quite surprised by the outcome -- it was *exactly* what I'd asked for! I've been admiring the results all morning. She carefully explained how to care for my new perm and made sure to caution me not to wash it for at least two days (I usually wait 3 just in case). The experience was wonderful and I am really happy with the results. Perms always look much better on me after the first wash... I'm so looking forward to seeing the final result because I know it's just what I'd requested. I am now going to ditch my previous salon and switch over to Looking Glass for everything because I know they understand what I want and they aren't shy about spending the time to achieve the look I want. (Thanks, Cassie!!)

Best haircut ever, Chris! Look forward to my appointment at the end of the month for some caramel…read morehighlights. Happy Birthday and Merry Christmas, dear lady.

I have been wanting to try lash extensions for a while now, but they didn't seem right for my life…read morestyle. So I stumbled upon lash lifts and wow. Game changer! I love how simple, natural, and easy to maintain this process is. Plus they last so long! I appreciated Brianna, for being so helpful and kind during my lash lift. I'm definitely hooked, she did a wonderful job. And I love how my lashes look. I highly recommend her!! I'll be coming back for sure.

Phenomenal, painless, customizable waxing…read more Having a five star business says a lot. It says not only does the business excel in their chosen industry, but it also means that when you, the client, arrive or make contact, you feel a genuine care and interest in your needs. It also says "We know what we're doing and we will only keep improving. When I say I am protective of my eyebrows, that is to say that when I can't see Brooke (longest was a 3.5 MONTH trip) I don't touch a damn brow. Anyone else tries? Hard no. She is excellent, doesn't make you feel insecure when your upper eye area looks like a bear, and is QUICK so that it's over in a timely fashion. Supporting a hard working local in her endeavors feels good too. Chic interior, awesome location, great price- on the inexpensive/reasonable side. It's good Spruced is here to stay, because I damn well need these brows on point for the next few decades.

Ceili is fantastic! I always leave loving what's she's done to my hair, at it's always easy to…read moremaintain , not something complicated that I can't do on my own. And she is the BEST at color! My hair gets tons of compliments! I always refer people here. The salon is really nice, too. Great views!

I found this place when we moved to the area almost 3 years ago, my stylist is just amazing and…read morehits it outta the park every time- I am very spontaneous with my hair and like to change it up a lot and do a good amount of at home fun and they are always there to celebrate my wins and fix up my misses while never making me feel bad or like I can't/shouldn't have fun at home if I want! I was very particular in wanting a salon and stylist that is inclusive and a welcoming place for those who don't fit the social binary and won't try to talk me out of a haircut because it's a more "manly" style or turn it into a pixie when I wanted a buzz- they listen, encourage and make your hair dreams come true!