Salon Montage

Sally is so talented and she uses quality beauty supplies. My hair and makeup stayed in place and…read morelasted all through my event. She is a delight to be done up by, and I also appreciated how well she communicated leading up to our appointment. Highly recommend!

A few months ago, I hired Sally for makeup lessons because I had no idea where to start. As a…read moremother of two with a full-time job, I needed to learn quick, everyday makeup techniques that still looked polished and professional. Being Asian with hooded eyes, it's always been challenging for me, but Sally made everything so much easier. She took the time to explain which products were best for my skin and showed me how to create different looks--whether I had 5, 10, or 20 minutes. She even covered special occasion makeup! After the lesson, Sally followed up with personalized recommendations on which makeup brushes to buy, which was super helpful. I'd highly recommend her to anyone!

Asian natural makeup look. glowly korean skin

Asian bride. soft enhanced makeup. airbrushed. romantic look, browns, champagne and pinks.

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Traditional asian makeup look. light, soft, romantic. airbrushed makeup.

Makeup by Brittany

5.0(36 reviews)

5.8 mi

Women-owned & operated

Luxury

We cannot say enough great things about @brittany_makeupartist!…read more Brittany did an incredible job with my wife's makeup. She looked absolutely beautiful on our wedding day. What stood out most was that she didn't make her look like someone else -- she enhanced what was already there. The makeup was elegant, natural, and perfectly balanced. It highlighted my wife's natural beauty while giving her that extra confidence and glow for such an important day. From what my wife shared with me, she truly enjoyed the entire experience and felt comfortable throughout the process. Brittany's talent and attention to detail were amazing, and we are so grateful she was part of our wedding day. Thank you, Brittany, for helping make my wife feel so beautiful on one of the most important days of our lives!

I've had my makeup done by Brittany twice now, both times for a photoshoot. Let me just say she's…read moreamazing at what she does! She took the time to look at my inspo photos and accommodate me making sure to customize colors to accentuate my natural beauty. She's simply the best and I highly recommend!

Bridal

Soft glam

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Bridal glam

The Dollhaus Beauty

4.9(269 reviews)

3.7 mi

SUCH A GOOD EXPERIENCE. firstly, i thought the place was new because of how well kept and clean it…read moreis. The cleanliness is next level and essential for a beauty place. I'm used to going to chop-shop nail places for waxing, and they double dip the stick in the wax per person. Here, at the Dollhaus, they throw the stick away EACH TIME it goes in the machine. omg i love it. shoutout Jasmine for taking care of me for almost 3 hours!!!!

I'm quite disappointed with the makeup service provided by The Dollhaus Beauty. The makeup artist…read moredid not use green color correction to properly neutralize my redness, and the lashes did not complement my eye shape. My lip gloss was over-applied to the point that it was dripping and could fully saturate a tissue. This was for my wedding, and I expected a consistent professional standard, especially from a studio like The Dollhaus Beauty. While the booking process and overall professionalism were good, the makeup result itself was very disappointing. Additionally, I was not informed in advance that the $250 service did not include hair styling, which was frustrating given the occasion.

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Makeup By Sophia P

4.9(174 reviews)

5.0 mi

AhHhhh so in love with Sophia and her team! Initially, I ws looking for a Asian makeup artist (I…read morebeen thru a few horror stories with artists who had me looking like fA mULAN) but also wanted to be sure my bridesmaids n MIL would be taken care of! After a few trials and ridiculous price offers, I found Sophia's website n not only did she respond quikk, she talked thru diff options n offered both hair AND makeup at a price most artist ws charging for JUST makeup. She even let me squeeze in a second trial last minute cuhs I couldn't decide if I wanted my hair up or down (I kept changing my mind as my wedding day ticked closer) but she continued to accommodate me n ws soo understanding n kind throughout the entire process! On the day of, she and her teammate met us at our venue n kiLLED IT FOR ALL OF US!!! Everyone ws soo happy with their makeup n hair n I coulda cried happy tears for mine but dint wana ruin my makeup! I rly can't imagine having gone with anyone else on my big day Sophia and Michelle, THANK YOU for making my wedding day that much easier n stress free n beautifying our entire bridal party - u guys are seriously amazing n thank GOD U GUYS ARE FUN!!! Thank u for talking, laughing n crying with us - also, Sophia, we still gettin tatts rite? ;) Def 5 starz from me n the gurls - thank u again for coming tru on such an important day!!!

Sophia is truly exceptional. As a returning client, I can confidently say her consistency,…read moreprofessionalism, and talent are unmatched. I came back to her knowing I could trust her completely, and once again, she exceeded every expectation. Her makeup is natural, radiant, and long-lasting. I don't typically wear makeup, but her application felt light, breathable, and incredibly comfortable all day and all night. She takes the time to truly listen and brings your vision to life with precision and care. She's also so easy to talk to--like catching up with an old friend--which makes the entire experience even more enjoyable. Beyond her artistic skills, she has a rare ability to make you feel beautiful inside and out. Highly recommend!

Bridal Makeup & Hair

Bridal makeup & hair

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Hair - Sophia P.

Ella Said - Hair Stylist & Makeup Artist

5.0(10 reviews)

1.1 mi

She did my hair for my niece's wedding and it came out so beautiful just like the picture I showed…read moreher. She was amazing and would highly recommend her.

Tella, saved my hair it was so chopped up see her work I had been to 4 people to fix my hair they…read morekept making two layers I had hair down my back ended up with a layer at ears and one at shoulders I don't know how she blended it I love her

Hair & Makeup by Ella (Bride and husband on wedding day)

Wedding Day Hair & Makeup by Ella (Updo with Glamorous Makeup)

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Hair and Makeup by Ella Said. 11/28/2014 Wedding. It stayed put and perfect for 8 hours! She is the like magic.

Makeup & Hair By Lynn

5.0(50 reviews)

3.8 mi

Lynn is the best Artist out here!!! If you had her before- you know I'm not being exaggerated. It…read moredidn't take me a second to decide to work with her for my Disney Wedding. Her seeming-less style and delicate touch easily stand out from many others (you know, sometimes the makeup is too strong, and you look like a zombie? With Lynn it will never happen). She has the talent to see people as who they are and tailor the one-of-a-kind makeup that's designed only for you. She will spend HOURS with you, even for a trial session, to make sure you look like a dream. And the result? You won't even believe the goodness in the mirror is you A word of tip? Nothing! She's got it all!! The makeup, the hair, and the love. During my wedding weekend, she's never left my eyesight - As a matter of fact, I saw her more than my mom, lol. PS: Maybe get her some food and water? This girl just won't rest!!

Having Lynn be my hair and makeup artist for my wedding day was one of the best decisions I've ever…read moremade! Lynn is professional, friendly, extremely talented, and most importantly, her makeup skill is superb! I showed her pictures of the outfits that I would be wearing, and she was able to give me ideas on what makeup style would look best on me based on the outfits as well as my facial features. I was able to tell that she really loves her job. She is very detail-oriented, and she went above and beyond to make sure that my makeup and hair look perfect for the wedding. And it did!! I was sooooo happy to see the way it turned out. And I received so many compliments! :) I cannot say this enough but LYNN IS THE BEST!!!!! I highly recommend her for anyone looking for a professional HMUA! You won't be disappointed!

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Pink Unicorn Beauty

4.9(74 reviews)

0.9 mi

Hired PD for bridal party and bride hair and make up! She is…read morevery easy to communicate and responsive. Came right on time and spent 6 hours doing my girls hair and makeup. Trial went smoothly and she listened to my feedback during trial for my actual wedding day. My make up lasted all day! And hair was falling apart a bit but probably due to all the dancing I was doing in the dance floor. My bridesmaid looked amazing and her price was fair. I got a touch up kit! Which was very useful before the ceremony. Overall had a pleasurable experience, would hire her again if I need any professional hair and make up done!

PD did makeup and hair for mom and I on my wedding day. I do…read morenot normally wear a lot of makeup but she made me feel comfortable and listened to any concerns I had! She communicated clearly and was very professional while still being very friendly! Thank you PD!

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E2Beauty

4.8(156 reviews)

2.9 mi

It was my son's wedding this past Saturday and I turned to E2 Beauty to make me look like a proper…read moreMother-of-the Groom! Genie did my hair and Dorothy did my makeup. I was so so so happy with the results! The last time I had my hair and makeup done was for my very own wedding, so this was a real treat! I cried buckets of tears, and to my amazement my makeup stayed on ALL night! I highly recommend this salon for all of your hair and makeup needs! Thank you ladies!

We just had a spa party for my daughter's birthday hosted by Genie in the salon. It was an easy and…read morevery straightforward process, Genie was very kind and very accommodating! Loved working with her! The girls had a really great time and learned so much while also having fun. All the girls and parents kept telling us how much fun they had afterward. Would highly recommend, E2beauty is an awesome business to support and I will continue to support and highly recommend! As a side note I go to Sarah for hair cut and style and she's amazing! She always delivers and always has good advice and teaches me something new every time. I've also done hair spa as an add on treatment and it has always been lovely and relaxing. All the women always go above and beyond with service. Always look forward to going back. Parking can sometimes be tough but I've never had a problem finding something. Lots of options around the area.

Side profile of my hair. It looked so pretty!

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Luna Bella Beauty

4.8(75 reviews)

2.4 mi

Marie and the Luna Bella Beauty team were an absolute dream come true for my wedding day…read morepreparations. Marie and her assistant PD are skilled and talented makeup and hair artists, and they made me, my mother, and my best friends/bridesmaids feel so beautiful and loved on my wedding day this past Saturday in San Diego. They were super professional, punctual, and so much fun to hang out with for the hours of makeup and hair prep before the wedding. We all loved our hair and makeup, and it stayed perfect throughout the entire night, even after we got off the dance floor! We received so many compliments throughout the entire night too! I really appreciate all the personalized details they put into each girl's hair and makeup, and I especially appreciate them for being so accommodating to also fix my cousin's makeup as well - she absolutely loved her look and it means so much to me that you were able to help her at the last minute. They also did makeup for my husband (the groom), and it looked so natural and his skin looked flawless for all the photos. Thank you Marie and Luna Bella Beauty team for your artistry and for being a part of our special day! I give my highest recommendations for your hair and makeup styling services!

I hired Marie to do my wedding hair and makeup and only have the most positive things to say!! We…read moredid a trial a few months in advance which was helpful so on wedding day, Marie had no questions and knew exactly what I wanted. She was so easy to talk to, and it was a delight to spend my wedding morning with her. We had 7 people getting hair and makeup done, and I didn't want us to have to start too early, so she brought along two other artists, PD and Cherry, who were just as amazing. I cannot recommend Marie enough!

Wedding Hair

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Marie doing hair and makeup on my sister!

Beauty by Alena

4.9(54 reviews)

9.5 mi

I absolutely loved my wedding hair and makeup! Alena did such an amazing job and made me feel so…read morebeautiful on such a special day. She really listened to what I wanted and somehow made it even better than I pictured. My hair and makeup lasted all day and night, and I got so many compliments! She was also so sweet, professional, and easy to be around, which made getting ready that morning feel relaxed and fun. I couldn't have been happier with how everything turned out and would 100% recommend her to any bride looking for a hair and makeup artist!

Alena is an amazing human being and professional. Our experience with her was simply the best. She…read morewas very patient and gentle. She follows your request but also gives you recommendations based on your outfit, skin tone and look that you are going for. We will definitely use her services again for both hair and make up.

Baby shower ready

Bride Fernanda

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Bride Kelley

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Gina C.

14 years ago

Emelia is the best colorist/hair dresser I've had so far! I called her on a Monday and she was able to see me the very next day, in the evening at that to accomodate my work schedule. Salon Montage is a cute old house turned into a salon. It was nice she had her own space and room separate from the rest of the stylists. She went over exactly what I was wanting and advised me of what colors to pick. I really got the feeling she cared about how I looked verses only caring about getting paid. She is fun and easy to talk to and does FABULOUS work! I will be coming back to her again. One of the biggest things I loved about her is she had me in and out in under two hours which is great!!!!!! read more

Sherri E.

14 years ago

I was referred to Emelia at Salon Montage by a friend. I am always so nervous to try a new stylist...I am so very glad I went. I had a medium to short cut done with blond hair coloring and I love it. She understood exactly what I wanted and did a fabulous job. The salon has a fun cool vibe that I thought was really refreshing, good music playing and plenty of boutique items to browse while I was waiting. I am definitely going back and would highly recommend Emelia. read more

Trish K.

14 years ago

I have been a client of Emelia's for years now. She is a great stylist and color professional. I would highly recommend her for all of your hair needs. She can usually fit you in, even at the last minute, which has been a life saver for me sometimes. Lately, I have been booking an appt 6 weeks from my last appt, which works out great! Give Emelia a try - you will not be disappointed! read more

Jennifer D.

14 years ago

After 8 years of declining resultings at a larger well known salon, i made an appt with Emelia after several enthusiastic recommendations. Her attention to detail and updated color and cut techniques were a welcome surprise and the results were great. Small business service with large business experience, thanks again Emelia! read more

Joy D.

14 years ago

I've been a patron of Emelia Powell's Salon Montage since she opened 17 years ago. She provides topnotch service for me & my family: Justin, my 18 year old son, gets a monthly personalized hairstyle, & my husband's gray hair is styled every 6 weeks & dyed a natural brown with the Brazilian Blowout product! read more

Jennifer B.

14 years ago

I have been a client of Salon Montage for the past 17 years. Emelia is amazing! She keeps my fizziness under control with the Blow Out and lightens up my hair with some highlights! I would not dare go anywhere else. She will also be doing my hair and makeup for my upcoming wedding. read more

Aleta W.

7 years ago

I found Victoria at Salon Montage about 3 months ago and I love, love, love what she does with my hair. Her cut and color is FANTASTIC. I am very, very picky about my hair and have been through a number of stylist since moving to SOCAL. I can't recommend her highly enough! read more

Patricia B.

13 years ago

I started going to Salon Montage in January 2013 and I will never go anywhere else!!! Emelia does a fantastic job with my hair, I've had it cut, colored and had the Brazilian Blowout. I like the fact that the salon is actually a house, makes it feel more comfortable to me. read more

Karen P.

10 years ago

Emelia is the best!!!!!! I always look so good when I leave her salon. In the olden days I used to have to redo my hair when I left a salon but in the over 18 years I've been going there I never have left without a great style and color. Thanks read more

Steph N.

14 years ago

I recently moved to the Irvine area and found the Salon on Google. Emelia was WONDERFUL. I got a color (highlights) and cut. I have since gone back and would recommend to people. Plus she is a TON of fun and knows the area really well! read more

Kimberly G.

10 years ago

I have been a client of Emelia's for the past 25+ years and can honestly say that if she packed up and moved to the East Coast I would book a regular flight to see her since she is THAT good. Fortunately she won't. Emelia is amazing! read more

Patricia K.

12 years ago

Emelia is a fantastic colorist. I have been going to Salon Montage for many years and I am always pleased at the results. Emelia listens to what I want and make it happen. I highly recommend Emelia and Salon Montage! read more

Liz C.

11 years ago

Emelia has been styling my hair for over 18 years. I wouldn't think of going anywhere else--she's great! I have recommended her to my friends and family over the years and they are always happy with the results. read more

Teresa S.

11 years ago

Fabulous!! If you are looking for a pro who simply knows her stuff and who can give you a great color/cut in record time! Check out Salon Montage- Ask for Emelia! The best...... read more

chuck f.

14 years ago

Emelia is the best ever. Her salon is easy to find and has great parking. If you have never been to see Emelia you should. She will be the last and only stylist you'll ever use! read more

Jenna M.

14 years ago

Emelia is a fabulous stylist and colorist. I've been going to her salon for over 6 years and have never been disappointed. Great service, prices, conversation, and results! read more

Robin M.

14 years ago

Just came home from my appointment at Salon Montage with Emelia...not just great for my hair....good for the soul. Perfect way to start the week-end. read more

Emelia P.

10 years ago

I had the combo with the foot scrub and paraffin wax and it was wonderful! great place and great service. I'll be going back!

Candace S.

12 years ago

Love the atmosphere and Emilia. She is fun and gives a fantastic shampoo and hair cut.

Cheryl K.

14 years ago

Emelia does an amazing job! Try her. You wont be disappointed!

Salon Montage - hair - Updated October 2026

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Cranberries The Salon

4.7

(142 reviews)

DO NOT RECOMMEND CASSY/CASSANDRA DO NOT TRUST THE REVIEWS…read moreDONE BY HER FRIENDS. THE PROOF IS IN THE DAMAGE DONE BELOW. After 2 months my hair is still fried and damaged. No amount of masks , oils , color will bring back how healthy and long my hair was. No accountability was taken either. A refund is NOT enough for damaged that will last years. The pictures speak for themselves.

I recently went to cranberries to get my hair fixed due to a different stylist in the state of CO…read moremessed up my hair very badly. Cassy worked on my hair and left it amazing, she asked me a ton of questions regarding my hair history, what I was looking for, and what I wanted for my hair and care for the future to make it easy for me to manage due to me living in a different state. Cassy was very sweet and very nice to talk to. She didn't mind me having my newborn there and actually offered to help me when she was crying. Cassy is such an amazing person and I will be coming back to get my hair done when I am visiting family in CA.

Kenneth Brown Salons

4.7

(227 reviews)

•$$$$

Always an exceptional experience and the results speak for themselves…read more Danny & Jen are two very talented professionals who care for their clients like family! Thank you!

First off I am extremely disappointed with the work of the professionalism from this store. I asked…read morefor a rough quote from the beginning including what my hair looked like and what I wanted it to be, only to be left on seen by the company. The day of the appointment with the stylist (her name is Thuie) which took about 5 hours I was told half way into the service that what I wanted was not achievable. By then she had already used 3 bowls of bleach on my hair and just kept adding more. Obviously racking up the price hundreds of dollars. By the end of the service it had cost me $520 for something I did not ask for. I would never recommend someone to this store ever. The lack of transparency is infuriating. I genuinely feel scammed for the price I paid for something I didn't receive.

Wildroot

(264 reviews)

I've been going to Shahrnaz for over 20 years, and I can honestly say she's one of the best…read morehairstylists I've ever met. If you're looking for a beautiful blonde color with no yellow or orange tones, she's the only person I would recommend. She's been coloring my hair blonde for all these years, and my hair has never been damaged. She is incredibly careful, knowledgeable, and always prioritizes the health of your hair while achieving amazing results. Beyond her talent, Shahrnaz has such a warm and wonderful personality. Every appointment feels like spending time with a good friend. I genuinely enjoy sitting in her chair, chatting with her, and leaving feeling great every single time. She is professional, experienced, talented, and truly passionate about what she does. I highly recommend her to anyone looking for beautiful, healthy hair and an exceptional salon experience.

I've been seeing Shanaz for nearly 20 years, and I can honestly say she is one of the most talented…read moreand trusted professionals I've ever worked with. Over the years, she's done my color, cuts, and even extensions, and I have always left feeling happy and confident. What sets Shanaz apart is not just her skill and attention to detail, but her ability to truly understand what works for her clients. She consistently delivers beautiful, natural-looking results and takes great pride in her craft. After two decades of trusting her with my hair, I can say without hesitation that Shanaz is a true talent. I feel incredibly lucky to have found her, and I highly recommend her to anyone looking for an exceptional stylist.

Salon Avant Garde

(29 reviews)

I'm flabbergasted at how rude this salon was. I walked in and waited at the front desk for 10…read moreminutes before my husband came in. At that point he asked if they knew I was there. He to was ignored by the blond employee. I even asked for help and was completely ignored. I will definitely not be returning for any services.

Best facial - Katarina (relaxing) clean and fresh! Hair…read morestylist - Melinda!!! Awesome! Love them both!!!

Ellie’s Secret Salon

(169 reviews)

I came here in July to treat myself to a birthday hair cut. I was researching a hair salon with not…read moreonly good reviews but also affordable pricing. I don't color my hair ever & I tend to go in between hair cuts like...6 months. I know I know. I stumbled across this salon on both Yelp & Google reviews, both consistent with customer feedback being incredibly positive. I get it. I had my hair cut on Saturday by Nora, it was just us two that day. I'm so appreciative of her kindness because I got super lost trying to find the salon, my gps took me on a wild detour. This salon is very close to John Wayne airport & is located in a plaza with a bunch of suites with multiple other small businesses so it can get a little confusing finding your way around. I would say give yourself an extra 10 minutes to get here if it's your 1st time. As for Nora, she was super sweet, totally listened to what I wanted. She made sure prior to cutting that I was comfortable with the length & helped clear any hesitations I had. I felt comfortable trusting her professionalism, craft & recommendations. Her excitement & passion made me excited, I loved her energy. She was so fast & not in a way that felt rushed, but because she's just that talented. My hair cut came out to about $75 not including tip. I was able to use Zelle & tipped in cash. Normally there's an extra charge for a blow out, but I was ok without. She did a light drying of my hair so I didn't walk out with completely wet hair, which I appreciated, allowing my hair to show its natural texture with the haircut. I absolutely loved it & will most certainly be back to see Nora. I've already told my friends & family too whenever they visit OC.

Went in for a cut and blowout from Nora. She is amazing and fast! She listened to what I wanted and…read moregave me suggestions on how to take care of my hair. Plenty of parking. Great experience! Definitely will be coming again! Ellie is super sweet and can't wait to try her hair extensions in the near future. Love the one stop shop for my hair!

OC Hair Lounge

4.6

(62 reviews)

After 27 years of going to Sunhee..she out did herself again. She truly is a great hairdresser and…read moreknows her stuff. I have never been disappointed with any of my results. I have received so many compliments on my hair when I'm out in the public it's pretty flattering. Her work is amazing enough that I have referred many friends that still to this day use her services and can't thank me enough for the great referral. I cannot say enough good things about her as a person and more so of her hairdressing style. She pays close attention to your wants and you walk out with more than you expected. The best part is she makes your stay enjoyable with so many laughs. She has the best personality and a heart of gold. I have followed Sunhee from her various locations that SHE has chosen to leave on her own. She has NEVER over charged me or any of my friends that I have referred, and has always been up front about what it entails to get the results we are looking for. There is no hidden agenda with her and she will not make promises she can't keep. I would HIGHLY recommend Sunhee any day of the week. Thank you Sunhee for being the best hairdresser ever.

what I wanted vs what she left me with + severe damage I'll just leave this here. Be careful with…read morewho you trust with your hair. I've been spending almost a year trying to get my hair health back. I also asked for advice on how to keep bleach healthy and all she said was to put in the leave in they sell. This leave in is heavy in protein which also caused my hair to have protein overload as of the reply my appointment was made under my mom's name she's been going to this salon for years. The product was in a white bottle I'm not sure of the name because I threw it away. It had some type of yellow and black writing on it.

Colibri Hair Salon

(79 reviews)

•$

Tatyana Bell was recommended to me by my girlfriend who is pretty picky and detail-oriented when it…read morecomes to services like salon treatments. So I followed her advice and made an appointment with Tatyana on my birthday as I wanted to look beautiful for my dinner celebration. As soon as I walked in I felt welcome and we clicked on a personal level as she is a warm, kind, generous person. She is a true professional as well! I had my roots done and blow dried, she styled it as well so I did look awesome that night! She made my day by offering a great service and making me feel special. I will definitely be back and will recommend Colibri Hair Salon to all my friends! :)

I've been going to Tatiana for many years, and she is truly wonderful. She is very skilled,…read moreexperienced, and has excellent taste. She always suggests haircuts that really suit me, and I trust her judgment completely. Over the years I've tried a few other stylists, but I always ended up coming back to her -- she just does it better. She understands hair and pays attention to the little details that make a big difference. I also really appreciate that she offers natural hair products, and her pricing is very fair and reasonable, especially for the quality of service she provides. It's rare to find someone you can trust with your hair for so many years. I'm very grateful to have found Tatiana and highly recommend her to anyone looking for a talented and thoughtful stylist.

luxseries salon

4.7

(106 reviews)

I contacted Lux Series for on-location bridal services because I wanted a blowout for my wedding. I…read morewas told to contact Ellie through social media or email, and explained that I had already done both and had been waiting nearly three weeks for a response. I was assured someone would reach out, and eventually Ellie did. Unfortunately, the communication continued to be extremely slow. I received partial information, followed up with questions, and waited another week for a response. I then asked for the cost of an additional artist because I am on a tight timeline the morning of my wedding. Nearly another week has passed, and I still have not received an answer. At this point, the issue is the lack of professionalism and communication. Bridal services are time-sensitive, and it should not take weeks to answer basic questions about pricing and availability. If they were unavailable or simply not interested in providing the service, I would have completely understood. Instead, this has been dragged out for almost six weeks with long gaps in communication and no clear answer, leaving me unable to confidently move forward despite being "the best in the industry". I suppose for normal day to day appointments it's okay to come here but if you have anything important - go somewhere else

I booked with Stephanie Gonzales for a tone/gloss appointment, and unfortunately, my experience was…read moreextremely disappointing due to poor customer service. My appointment was canceled the day of, yet I received no text, email, or notification informing me. In fact, at 7:52 a.m. the morning of my appointment (scheduled for 11:15 a.m.), her team texted me confirming details and letting me know what to expect during the service. So, when I arrived and was told my appointment had been canceled due to "miscommunication," I was very confused. What made this even more frustrating was that nowhere on the booking site or Instagram page does it clearly state that new clients are required to complete an email consultation prior to their appointment. After explaining the cancellation, Stephanie quickly asked me to put my hair down so she could assess it and ultimately said she could still fit me in for the service I booked but that I would have to wait because she was busy. During the time slot I had originally booked, she was servicing another client. The most disappointing part of the experience was how cold and unwelcoming the interaction felt. My hair wash was extremely rough, rough enough that the shampoo bottle was even dropped during the service and the entire appointment felt rushed. There was no effort made to make me feel valued as a client. As someone who also works in the beauty industry, I truly believe client experience and genuinely making an effort to talk to your client is important and part of the job. At one point, while going back and forth between me and the other client, she told the other client, "10 more minutes and I'll be all yours," which only reinforced how much of an inconvenience I felt like during my appointment. To be clear, this review is solely based on the customer service experience, not the quality of her work. I'm not seeking a refund. I'm only sharing my experience so others can make an informed decision and in hopes that this feedback is taken seriously by the salon as it seems I'm not the only one with this experience.

Good Company Salon

4.8

(17 reviews)

Jaelin! I booked with her for the first time last year and she did an AMAZING job with my hair. She…read moreis so sweet and made my experience so fun and she truly put all of her heart into her work. I am incredibly happy with how my hair turned out and I already have my next appointment booked and lined up. Thank you, Jae!! :)

I was a long time client and was treated like I did not matter at all. After several attempts to…read morecontact Stephanie she never replied. A FaceTime apt was set but she never called and again never replied. If this is how a salon treats their long term clients imagine being new? Go elsewhere. I took my business elsewhere and happier for it. But being treated so unprofessional is hurtful.

Allen James Salon

4.8

(147 reviews)