I'm not typically someone who leaves negative reviews, because I understand how much they can hurt…read morea small business. However, if this review prevents even one woman from experiencing the damage I've experienced, it's worth sharing.
I am now two weeks out from the installation, and this is the worst and most damaging extension installation I have ever experienced. I have loose beads throughout my hair, extensions hanging over my ears, and areas that appear to be putting excessive tension on my natural hair. This is not one isolated problem--the issues are occurring throughout the installation. I have attached photos taken two weeks after the install.
I paid a significant amount of money for these extensions, but more importantly, my natural hair should not be put at risk because of an improper installation. I am especially concerned for women with fine or thin hair who may not realize something is wrong until significant damage has occurred.
I originally came to this salon after my previous stylist left. I ordered approximately $2,000 worth of extensions from the owner, Jen, and specifically requested a balayage look that was a little lighter.
Unfortunately, the experience went downhill from there. The extensions were ordered several shades too dark, and the order was not placed promptly, resulting in weeks of waiting. On the day of my appointment, which I had intentionally scheduled around a wedding the following day, I was told the extensions would not arrive until after 3 PM. I asked if I could come in later that day, and Jen agreed.
While I was at the salon being shampooed by her assistant, Jen called me and told me she was going to be late because she had a "b*tch of a client in her chair." I later she was referring to me and had no idea she called the wrong person. I had never been rude or disrespectful to her--I had simply asked to come in later because of the scheduling issue.
Despite that interaction, I proceeded with the installation.
When I got home, I immediately noticed how dark the extensions were compared with what I had requested and had concerns about the installation itself. I contacted Jen, and she told me she would no longer see me as a client.
Unfortunately, the problem has become much more serious than simply being unhappy with the color or customer service.
I would strongly encourage anyone considering extensions here to do their research and be very cautious. Extensions are an investment, and the health of your natural hair should come first.
I genuinely did not want to leave a review like this, but after seeing the condition of my hair only two weeks after the installation, I feel other clients deserve to know about my experience.
