I was super excited to try this salon, as it came highly recommended by a friend. I was impressed by how kind the staff was, as some nail salons feel very uncomfortable. From the time I walked in until the time I left, everyone I interacted with was friendly. I decided to get a maintenance pedicure (their most basic pedicure), due to being 38 weeks pregnant and unable to reach my toenails these days. I have a latex allergy, and the salon was able to accommodate this. A lot of salons don't actually have non-latex gloves on hand, but my nail tech was happy to put on nitrile gloves for me.
Unfortunately, the pedicure did not go well. The nail tech applied what I thought was lotion to my feet, but it turned out to be callous remover. My feet began to burn, but I assumed it was from the warm water and my feet just being a little sensitive after. I noticed red patches, but it looked similar to when you get out of a hot shower and your skin is patchy. She had me rub my feet together with the product on. She continued the pedicure, applying actual lotion, a hot towel, and my polish.
When I got home, I realized something had gone terribly wrong. I looked at my feet and saw red patches, some of which were bleeding. When I returned to the salon the next day, the staff was still very friendly. They were initially in denial about what had happened though. They did not want to be up front with me about what had happened. They said my feet were just sensitive and my shoes were irritating my feet. Finally, I talked with the actual tech that conducted my pedicure. She admitted it was a chemical burn from the callous remover, stating she had gotten it on her arms before. They said it's a powerful chemical, which is why they only leave it on for 3 minutes. I asked them how I should treat it, and they encouraged me to keep putting antibiotic ointment on it. I told them I just needed to avoid infection, due to being so pregnant. The tech was incredibly apologetic, and I could tell she felt terrible.
I realize mistakes happen and we are all human. However, had I known how strong the chemical was, I would have asked them not to use it. I think in the future, they should warn people, especially very pregnant women. Additionally, I am unsure as to why callous remover was on the tops and sides of my feet. Had she not asked me to rub my feet together, this may have been avoided. I have had many, many pedicures over the years, and I have never experienced anything remotely close to this. The staff here are very kind, and my actual toes do look nice. However, they did not attempt to rectify the situation, which was a little surprising. I am on day 4 of treating this chemical burn, and it doesn't look great. I likely won't return to this salon again, unfortunately. read more