Beware of Michelle. She RUINED my hair by putting me under heat for an hour with bleach (which I later found out to be a stylist BIG No-No), overcharged, and was just so incredibly rude, almost like a bully in the way she talked to me. The first time I went to her, she called it a corrective process because she was fixing my hair, so about $280 + tip later, I was so much more blonde than the picture I had shown her and my bright blonde highlights didn't even start at the top of my head and were brassy. I went back for her to tone them down about 3 days later, booking it as a corrective color, and she said I had to pay $30 for the glaze and softening, because she could have done that the first time around if I had more time to stay past the 3 HOURS I was already there! I told her that I needed to go home and let my eyes adjust to the color before figuring out if I needed anything. I should 100% never have been charged that $30, but paid it to keep the peace. So for over a month and a half, I had hair that was still too blonde.
When I booked my second appointment, I booked a root color and asked if Michelle could add a few lowlights to offset all the blonde, and she did, basically turning my hair now brown with only a hint of blonde showing. When I got home, all I could see was that my hair was brown and thought that I have now paid too much money to NOT get what I want for the second time! So I called back and asked if someone there, that didn't even have to be Michelle, could make my blond stand out more, and the girl at the front desk said Michelle would call me back. When she did, right away she was making excuses about how my hair is a work in progress and how now this is the second time I'm calling to correct her work, and I said to her that I just want brown hair with blonde highlights and that I'm paying too much money each time to not get what I want and not loving my hair! Then Michelle said ok, then why don't we do this - since you seem to have to come back every time, then I'll just reimburse you for your hair and you can find someone else to go to! When I said that sounds great, she said, "Ok I'll talk to my boss and we'll refund you!" And hung up on me!
Fast forward to 6 months later and MY ENTIRE head of hair has broken off and is the most damaged it has ever been. I have never been put under heat for my blonde highlights, but Michelle did, and I was under heat for close to an hour. What I found out later by other stylists, was that should have NEVER happened. NEVER EVER should you put tons of bleach on someone's hair and then keep them under heat for any period of time, let alone an HOUR because she said the "blonde wasn't lifting!" She completely destroyed my hair. I always had fine hair, so there wasn't a need to ever put me under heat with bleach, and now it's so thin and broken, to where I'm actually embarrassed. I'm appalled at Michelle's lack of knowledge or professional care about my hair, and what she did to it, as a supposed "veteran" hair stylist. read more