Tina and her crew are amazing! Been coming here for 10+ years. No one else will ever touch my hair…read moreagain. I even flew up from Texas, when I lived there for a couple years, to have my hair done. Professional. Clean. Friendly. Experts.

I've given Joslyn multiple chances in the past and usually walked away feeling okay with the…read moreresults--but this last experience was completely unacceptable. I came in wanting a silver blend with some of my blonde, and instead, I left after nearly 5 hours with hair that was overprocessed, unevenly bleached, had a blue tint, and nowhere close to the silver tone I requested. Despite bringing in clear inspiration photos (as any experienced client would), I was met with dismissiveness and ultimately charged $300 for a service that didn't come close to what I asked for. The stylist and front desk manager, Hollis, spent more time chatting than working, doubling the time this appointment should've taken. I didn't mind at first, until the results--and the price tag--became apparent. To make things worse, I skipped the blowout due to how long it was taking, which meant I didn't notice until the next day that my haircut wasn't done either. When I returned to have it fixed, Joslyn was apologetic, but Hollis accused me of not bringing pictures (which I did) and treated me like I was lying. My hair is now fried, I'm out $300, and I still don't have the color or cut I asked for. Extremely disappointing. Here is what I asked for vs. what I got.

Taylor Klink did such a great cut and color/highlights! Perfect! I'll be coming back!!!read more

The stylists are very good and the prices are comparable with others in the area. I've been…read moregetting my hair done here for many years. I have not tried the spa, but have heard good things about this service.

I'm new to the area and decided to try this place out because it was super close. I'm glad I did!…read moreThe young lady, Breanna, who cut my hair was very nice and gave me exactly what I asked for, a trim and bang cut. I have long hair and people are always trying to cut more than I want but she did not! She was super attentive and was patient with my thick unruly hair. The salon was clean, staff were friendly, and they have a loyalty program. Get seven services and get a free program, which is a nice touch. I only get my hair cut 2-3 times a year but I'll will definitely be back if I need some color.

This is honestly the only place I would trust with my hair in complete confidence. I've had my hair…read moredone by James quite a few times before and I am always extremely satisfied. He is always extremely careful about making sure that the customer is satisfied and that the hair is excellent. I just had my hair done by Bre for the first time and she holds the same standards for excellence and customer care. I've had long hair my whole life and I've always took pride in keeping it about as long as possible. When I first came to James I was concerned about having a stylist that would take off too many inches but he was extremely careful about making sure that he took off as much as I wanted and not anymore. Overall, a very friendly and caring place to go to get your hair done with a small-town type of comfort to it. Also the inside is very nicely decorated and clean. 10/10

I flew in from California for my wedding reception and had made an appointment for hair and makeup…read morefor me and my mother. I was recommended to the salon by a couple of friends and it did not disappoint. As soon as we walked in we were greeted, seated, and asked if we would like anything to drink. Their customer service is on point! Throughout the process of getting our hair and makeup down the stylist kept great conversations and there wasn't any awkwardness. Aja was my stylist for the day and put in some hair extensions that I brought to give me some more volume, she did amazing! She also did my makeup and it lasted throughout the entire night, even through some tears of joy. My mother had concerns of the makeup since she is an older lady and didn't want to amplify her wrinkles. Courtney did an amazing job with accentuating her beauty and making my mother feel like a queen.

Just because you pay more, doesn't guarantee you'll get a better haircut! I went for a simple shag…read morehaircut. I don't know what haircut I received, but it didn't resemble a shag. Couldn't do anything with it, short in the back, long in the front. Went back 2 weeks later, stylist said she must have forgotten to cut the front shorter when she took more off the back. When I got home the second time, my hair still uneven on the sides. $60 later and I'll be paying someone else to fix my hair... 2 strikes, you're out! Save your money!

Went here to get my hair cut, styled, and colored! Turned out great! My stylist was Monique and I…read moredefinitely recommend her! I would definitely go back!

Grace does a great job. Years of experience and takes her time to do the job right. Highlight,…read morelowlight, cut and styling and perfect!

They offer a wide range of services. You can get your hair done, makeup, a message, facial, as well…read moreas your nails/toes. Love that they offer you a drink for free! All staff I've encountered have been friendly and polite!

If I could give this place zero Stars I would! Be cautious! Personal Images salon has changed hands…read morerecently (Nirvana). I made an appointment online with a stylist for a very simple highlight around the face (7- ish foils) and all over color in the back to match my roots. The stylist looked very young when I arrived but I was trusting her as we all know that looks can be deceiving so I thought she might be older than she looked? Things were starting to get pretty sketchy right from the get-go. Instead of typical foils with the "weaving" process, she just slapped bleach on all my hair within each foil around the face. I was getting more and more nervous so I started asking her about her background. Turned out she was 18 years old and had only worked at the salon for 3 months! Long story short, she destroyed my hair! The hair in front is completely and solidly bleached with a definitive line going from ear to ear over my head. The back of my hair is almost black and, in no way, matches the grown-out roots. Looks like fake, black hair on a doll. I will say that she "attempted" to correct it but made it worse. In fact, it is so bad that even my family & friends looked at me and said, "ummm, hey... what's with the hair?!?!" Complete embarrassment! Personal Images "was" such a upscale salon that had very talented stylists. Changing the name of the salon and hiring 18-year-old's who have extremely limited experience is maddening! The worst part was when I walked out, visibly not happy, and this inexperienced gal charged me $135!! Then I thought back... while I was sitting in her chair for 3 hours she was bragging about buying a brand new car! She also told me that she has zero passion in being in the cosmetology industry, she's just doing it for the money for now. I asked her about her hair cutting skills and she said she "only knew how to cut three different styles". So glad I was not scheduled for a haircut with this girl! I know the salon works on a tier system based on skill. A person with that skill level (close to none) should NOT be charging clients $135! And also these new stylists should be having a consulting mentor working with them all the time or job shadowing to gain skill and experience. I wish I would have walked out and not paid a dime! This isn't my first issue with Nirvana. Earlier in the spring I was talked into going to a gal who "specialized" in curly hair. I waited 6 weeks to get into her. Two days before my appointment a reminder text came through showing a completely different name as my stylist! I called the salon and asked them why I got changed to a different person? They said that the previous stylist decided to retire so they "worked all the clients into other available stylists schedules". Well geez, thanks for letting me know two days before my appointment that some random person was going to work on my hair! Needless to say I canceled that appointment immediately! I should have known back then to steer clear! But I gave them another chance and that was also an epic fail! I hope these new owners can turn some of this stuff around. It just is not good business! Clients that walk out severely unhappy does not make the salon look favorable! Word of mouth is huge in a small town. Good luck!

Beautiful salon with lots of character in beautiful downtown Jackson!…read moreMarina is absolutely the best! I have not been able to find a stylist that even comes close to the amount of talent this girl has. She is amazing, talented and treats every clients hair as if it were a masterpiece. She has been doing my hair for the last 7 years and I swear by her! I've lived in Clearwater Florida for the last two years, tried finding a new stylist and was unsuccessful. I make a trip every 8 weeks just to see her, she's that good! Totally worth it!

Stylist Haley is really gifted. She did highlight, cut and…read morestyling my hair. I have never been satisfied with my hair when I done my hair. But she made me really big smile and now I love my hair! She has magic hands and talent!

I had such a fantastic hair stylist named Lauren! I explained to her that I wanted some low lights…read moreand high lights for the winter months and she knew exactly what look I was going for. My hair turned out looking very natural, but still noticeable! I love it. I'd recommend anyone seeing Lauren for cut and color!