The stylist was polite enough when I was welcomed in. I told her that I wanted my hair trimmed with…read moremy hair covering my ears, and the top blended in with the sides. She smiled and agreed, and started cutting. In no time at all, she had cut the hair on one side of my head above my ear, which was the opposite of what I asked for, as I have a deformed right ear from decades of combat sports competition, and I wanted it concealed. As she had already ruined my hair on one side, I bit my tongue as she made the other side match it. I was absolutely furious, but what can a stylist do once they've taken too much off? Absolutely nothing. Now I am stuck with a haircut where my deformed ear is visible for the whole world to see because the stylist decided to give me that haircut that she wanted to give me instead of the one that I asked for. I paid for my haircut with a card and departed in a polite manner, but the moment I hit the sidewalk, I could no nothing but scream profanity as the realization that I couldn't cover my deformed ear kicked in. Now I am not only out $18, but I am stuck with a haircut which leaves me open to yet more questions along the lines of "What's wrong with your ear?" [Edit, I called the place and she offered me a refund, but this doesn't undo the damage she did to my personal appearance. I'll take the refund, but this review stands.] I grew the sides of my hair longer specifically to hide that ear, and the stylist decided that she knew better than me where my haircut was concerned, and forced her personal preferences onto my head. That stylist is very fortunate that I have superior control over my temper, because she has left me feeling disfigured with the haircut she gave me, and now that I'm home and trying to style this mess, I see that she couldn't even manage to trim my bangs straight, and the hair on one side is not symmetrical with the hair on the other side. With the mess she left me with, with my deformed ear exposed, I might just shave my head instead of putting up with this terrible thing she did to my head. I am so humiliated that I don't even want to be seen in public looking like this. I went in feeling good about myself and looking forward to the haircut I asked for, and I left with my self-esteem in the gutter. I get upset every time I catch my refection and see what she did to my appearance. I can't go out looking like this.
In short, she was absolutely incompetent & unprofessional in providing a haircut according to the very simple instructions I gave her. She shouldn't be permitted to cut hair, and if she has a state license for cutting hair, it should be revoked. The only reason she's getting one star is because I can't give her zero stars.
Attached to this review, you'll see two photos detailing how she couldn't even manage to cut my hair evenly. I could have gotten a better cut from a landscaper with a weed-whacker. There is absolutely no excuse for this, and no apology or refund can do undo the damage. I'll have to wear a hat until my hair covers my deformed ear again. Thanks to a stylist who doesn't listen, I get to wear a hat to cover my deformed ear now. As a craftsman and a business owner, I can tell you that this is not how a professional renders a service to a client.
**Update** I spoke with the stylist on the phone a short time ago about the refund she told me she would give me, and instead of telling me when I could come down & get it, she began making all manner of excuses as to why she shouldn't refund my money. This is the kind of experience you can expect to have with this hair stylist: first she will ruin your hair, then she will justify her poor work and back-peddle out of any refund she's already offered you. I should have looked at the other 1-Star reviews of this place, because it seems that those people all had a very similar experience to mine. As a small business owner myself, I'm very enthusiastic about supporting small businesses, but not if they're run by incompetent, unprofessional people who refuse to accept accountability for the damage they do, or offer fair compensation in return for those damages.
