December 2017 I took my 14 yr daughter to Derek Michael salon for a trim on her very long brown hair. We came over as loyal clients following hairstylist Wayne that came over from Langmore Salon in Mullica Hill, NJ. A great respectful place to get your hair cut and styled as what you want. So back to the story. While in we were in Derek Michael Wayne was not able to trim my daughter's hair so Wayne referred a lady stylist to trim my daughters hair. We specifically told this stylist to only trim the long hair as we always get done by Wayne. After the trim was over, as I watched the entire time in the waiting room, I saw Kate (the lady stylist that was recommended ) twisting my daughter's very long hair and took it upon herself to twist the hair and start thinning it out WITHOUT PERMISSION!! Thinning out hair means to twist the hair and start chopping it down with a pair of scissors to take the bulk of the luscious hair out. I quickly jumped out of my chair and ask , "what are you doing". Kate replied" I am thinning her hair out". I replied, NO I never told you to do that. Kate stopped thinning my daughter's hair. I was so surprised that something so serious as thinning the hair to such long beautiful hair without consent nor permission that Derek Michael would allow their stylists to do such action without any repercussions. I payed the salon, left no tip and left. I quickly, in the car, called Wayne at the salon and reported what had happened. Wayne said for me to bring my daughter back in one week to fix the hair. WELL YOU CAN'T FIX HAIR THAT IS NOT THERE.. IT WAS CUT OUT.. ONLY TIME WOULD MAYBE BE ABLE TO FIX THE HAIR ONLY BY GROWING BACK. I waited three months to go back. Hoping by then the hair would have gain its strength/length back.. On March 16, 2018 my daughter called to make an appointment with Wayne hoping giving time for the hair to grow back. Later that day I made a follow up call to confirm the appointment on behalf of my daughter, but could not get in touch with Wayne, so the receptionist said she would contact Wayne to call me. I waited and no return call. So I called the salon back and the receptionist said she could give me the owner's name & phone number. I called & spoke to JOANNE and she was understanding at first to my concern. Joanne agreed to a free hair cut, but that I had to pay for a $30 blow out. I thought it was ridiculous, but I accepted the offer. About a half hour later Joanne calls me back and says I have to pay an additional $20, so now the blow out would be $50. Joanne did not honor her offer because she said she, (AFTER THE FACT) called Wayne and Wayne told her how long my daughter's hair was. Joanne should of NEVER OFFERED A $30 BLOW OUT THEN CALLED ME BACK FOR AN ADDITIONAL $20 WITHOUT GATHERING ALL THE FACTS BEFORE OFFERING ME A PRICE AND NOT HONORING IT!! Joanne started getting hostile over the phone. Joanne never reprimanded the stylist (according to Joanne; until I actually spoke to her) who took it upon herself to cut another co-workers clients hair as she pleased, but started accusing me of wanting 'EVERYTHING FOR FREE", as to say she was trying to flip all this unprofessional responsibility on Wayne's clients- my daughter & I. I said to Joanne that I am being civil and your not in her attitude demeanor. Joanne proceeded nastily to say she was just going to remove my daughters appointment and if I still wanted to keep it. Joanne now is taking it out on my daughter (a minor) who is innocent and the victim in all this. I could not believe my ears!! So I said to Joanne, "it's no wonder your stylist do as they please with other people's hair with no repercussions because they follow your bad unprofessional attitude.. Once again Joanne rudely asks me " do you still want to keep your appointment"... I replied as much as you want a bad review and hung up the phone on her..There seems to be positive reviews, but this unfortunate experience my daughter & I had to experience was a terrible treatment by Derek Michael salon at my daughters expense of hair. Not to mention Joanne made Wayne lose his loyal client followers. I suggest everyone try out Langmore Salon or at least a Salon that respect your wishes with YOUR hair. Derek Michael Salon is irresponsible and extremely greedy; losing their clients. read more