we love Mandy's! They do a great job with both my dog and cat. They always look clean and cute…read morewhen I pick them up

I'm really disappointed with my experience here. On multiple occasions, the wrong service was done…read moreon my dog even though I clearly communicated what I wanted. While I understand that mistakes can happen, it became frustrating that it occurred more than once. I will say that when the correct service is done, the grooming itself is usually decent, it has just been difficult getting the correct service performed. Toward the end, they did acknowledge the situation, but it felt more focused on what I could have done differently rather than fully taking responsibility. I did want the bath and nail trim, but the most important service I requested was the shave. Unfortunately, the shave was not done. At checkout, I was initially told the total would be around $100 for the bath even though the main service I requested was not completed. I ultimately paid $66 for services that were not what I had asked for. When my dog was brought back to me, I was told he had been shaved to 5/8, which he clearly was not. After reviewing the groomer's notes, I was told he had received a contour and butt trim services I had declined at the beginning when they were offered. I had specifically asked for the same shave he received during his previous visit. I do acknowledge there may have been some miscommunication at the front desk, and I understand that mistakes happen. However, when it happens more than once, it becomes difficult to overlook. I also felt uncomfortable bringing my dog back to have it corrected because I worried I might be viewed as a difficult customer, and I never want to feel concerned about how that could affect how my dog is treated. Customer service and clear communication are extremely important when trusting someone with your pet. After reading some of the owner's responses to other Google reviews, the replies came across as unprofessional and poorly written. While I understand wanting to defend your business, the tone of those responses was disappointing. After giving several chances, I unfortunately don't feel comfortable bringing my dog back. I hope the facility works on improving customer service, as it is one of the most important aspects of running a business.

I'm new to the area and my anxiety ridden pup needed some grooming. They took all my information…read moreand verified vaccinations which I thought was kind of nice. Most ask for vaccines but then never verify anything. I let them know I'd be staying in the area in case my little man was not able to be groomed. He hates water, the blow dryer and is skittish around strangers. He was abused indoors before he was rescued so he's not a fan of new places either. They told me it would take 2-3 hours even though he didn't need to get trimmed at all. I walked out thinking this is never going to work. When no call came within 5 minutes I was a little surprised. Then the phone rings 40 minutes later....I thought.... there it is, he's not going to make it through. It's only been 40 minutes and not even close to the 2-3 hour eta. To my surprise, they told me he's ready for pickup and he did great. I was truly shocked. Shelly did a phenomenal job. My only negative is that they opened the little gate to the back room before having the leash on my dog. There were other dogs in the waiting room which was not a big deal but had someone opened the front door or had been walking in, my dog would have darted out immediately and would have likely run right out into the street. That didn't happen thankfully but it crossed my mind when I had to grab him by the bandana they put around his neck. I'm grateful that was on him. I will return and will request Shelly ever time. I'm glad I found this place and appreciate all the attention they gave my pup.

Upon arrival, we had a very positive experience. The facility was very clean and the front staff,…read morealong with Amber, was very attentive. The technician was kind to our pet, but I was surprised that no one initially checked our pet's temperature or assessed his condition based on his symptoms; we had to remind the staff to do so before we left. Dr. C made a poor initial impression with his curt demeanor. He seemed short and almost dismissive of our pet's situation. For instance, he did not introduce himself when he came in and after a brief greeting, he pointed to the table for our dog and began his assessment without allowing us to provide input. He was halfway out the door before he finally asked if we had any questions. However, It came off as more of a formality versus actually caring if we had any questions and addressing them. The initial interaction, lasting less than two minutes, felt rushed and impersonal, reflecting poor bedside manner. However, Dr. C significantly redeemed himself when he returned with the medications and was very polite and more attentive. Additionally, a gentleman named Alex was extremely kind and helpful, answering many of my questions and putting my mind at ease in the reception lobby. Overall, our experience mostly positive and if I had to point out any areas of improvement , it would be the overall bedside manners that the doctor provided with patients. With that being said, I would return.

I highly recommend this place. Taigan was very friendly and did very well with our hyper fur baby!…read moreWe have been looking for a spot to take our fur baby that isn't a chain place and I'm so glad I found this place.

They did a great job! After a nightmare experience at the last groomer this place was a breath of…read morefresh air! They were great to communicate with and my pup was perfectly groomed and had the cutest seasonal bandanna 10/10 recommend!!

My pup, Sage, is a 10 year old Silver Lab, and she's very skittish about strangers. Winona did an…read moreexcellent job of gaining Sage's trust, which was necessary to get her out to the grooming van. She did a great job on Sage's grooming, and the second visit by Winona went very smoothly. I am very happy with this business, and the people I've interacted with!

So I had, or rather my dog had her first grooming by Darlene W at Furry Land and it couldn't have…read moregone better. Darlene was very nice and did a really nice job on my older pooch. I would definitely love to have her groom my dog next time she needs it.

My dog was happy after coming home from his appointment and looked great. Kerstin is very helpful.read more

From the owner: I get dogs feeling good, and looking great in my private dog studio. Located in a quiet…read moreenvironment, allowing dogs to relax, we have the best grooming experience that leaves your pup happy and fresh. I offer full groom, bath and brush, ear cleaning, nails, anal glands, deshedding and sanitary trims. I love to work with the dogs who have a reputation because your best friend, naughty or nice, will be my friend too when we're all done.