I had a stylist at this salon that I really liked - she did a fantastic job and I always left the salon elated and so happy with how my hair looked. I even referred several people to her who also were very happy. Unfortunately, she left the salon and when I called to make an appointment and was given the news, they recommended another stylist for me. I took their advice and booked with Jordan. BIG MISTAKE.
I brought her photos and discussed in detail what I was looking for and how my original stylist had achieved it, and she insisted that she could do it. She then proceeded to do whatever she wanted, and did a half assed job. She basically just slapped a few foils in my hair. When she was finished and I was mortified at the result, she seemed like she couldn't care less and just kept repeating "well what do you want me to do?" I showed her my concerns thinking she would then come up with some solutions, however she just kept saying "tell me what to do, what do you want me to do?" I mean, I am not the hair care "professional." I would think she would be the one to make suggestions - but, apparently not. UGH!! It was awful. I was literally in shock because my hair was awful! and she was SO rude and unprofessional. She charged me twice as much as I was charged on past visits, which was odd considering that she did way less as far as process and product. It was a nightmare.
I contacted the salon owner and she was very professional and apologetic. She agreed to "fix" my hair for me - which I appreciated. When I arrived for my appointment I was sitting in the chair waiting and they had pulled Jordan's file she kept on me and had it sitting there. I didn't know what it was, but just picked it up casually and glanced at it. And what I saw written there took it all to a new level for me. Next to her other notes, Jordan had written "I charged her more money because she couldn't make up her mind." Unbelievable!! Just. There are no words!!! A. that they can just charge you additional money willy nilly depending on their mood etc, and B. It is absolutely ridiculous to say that I couldn't make up my mind. It's laughable. I knew exactly what I wanted and showed her photos and explained in detail - the real problem was, she was just too lazy and/or unskilled to achieve it. It was simple enough for my previous stylist to do. Anyway, I have no doubt that there are likely other stylist at this salon that have integrity and would do a good job. Just be wary of Jordan. read more