Now that I've read other comments on this salon, I see why I also had such a bad experience here. I used an amazon voucher for a cut, color/cond treatment/style. Since I had just recovered from a horrible flu, I knew I would be tired so I just booked the hair color.
I walk in, and say "hi I have an appt with Loret". So this woman Loret says hi and that It's her, but she just stands there fiddling with her supply stuff and leaves me standing there staring at me like I've got two heads. Weird, I'm thinking, so I chuckle and say Um...do I look familiar or something? And she keeps staring at me, weird. She didn't greet me, shake my hand, like hi nice to meet you, you know...like everyone does? She says, yes you've been here before right? I say no....still standing there in the middle of the salon. Finally she says "okay you can sit there". She says AGAIN that I've been there before and is STILL staring at me. Then she starts rambling on about how this deep cond treatment is for "new customers only" (does not say that in the voucher) and how much it costs.....Okay.......I did say I came in for just a color right? I've already waived the rest of the treatments right??
Now it's so bizarre, so trying to break the ice I say I've had a rough night and I'm a little tired. (I don't tell her because she is NOT nice AT ALL!!, but I suffer from insomnia.) So rude, she just says "it's going to be extra because your hair is too long." I had spoken with them on the phone previously and said my hair was long, but they didn't tell me about an extra charge. I said well, I'm waiving the cut/cond treatment so can you work with me? I have cut her work in half, waiving the other stuff in the voucher but she says "No." Then she starts telling ME off!!! that I'm saving all this money with this voucher. (I'm now paying what you would pay anywhere for just a color!!) And she's talking LOUD so everyone can hear trying to make me feel bad because I have a voucher? But as frustrated as I am at this point, I'm tired, it took a lot to get there. And I really need my roots colored.......I'm sure you've been there. So I AGREE to pay extra, but say they should let people know beforehand about extra charges (I see now from reviews they have done this to other people). I take a moment to chill, come back and ask where to go, and she has a totally crappy attitude and says that I am making HER feel uncomfortable! That was it. I just walked out.
I later returned with my husband because I needed back up and I'm glad I did. Loret and another woman started yelling at me when I came back to complain. Loret kept yelling that "I was in the system!" just because she had my phone #. Like I was there before, which I wasn't. Like I was trying to be "sneaky" or something....I waived the cond treatment !! WTH??? She was acting crazy, saying that over and over, and both kept yelling that I had a bad attitude. Really??!!! And if you are going to try and make your own customers feel bad about using vouchers, why do they offer them???? I told them this.
OMG it was just a nightmare, I told them I was going to write a bad review on Yelp, and Loret said "go ahead yelp all you want". I mean she really just didn't give a sh....about how she treats people.
So Loret leaves, and the other woman, Lolita as it turns out is the owner who was initially yelling at me, finally starts TALKING to us and actually listens to what happened to me. So she said she would color my hair, but really? Like I'm going to stay there after that?? The whole salon just heard everything. I told her that I would NEVER be back.
And I swear I am not just saying this, you can go look for yourself. Loret's hair was sooo fried and over processed it looked terrible. And if she doesn't care about how her own hair looks....... So if you are looking for a new salon, or use a voucher, Oh, also they "don't like to do voucher people on the weekends" if you want to get treated like sh.....lied to about prices and have a psycho scream at you for no reason, go to Salon de Jeunesse!!
I know they are going to respond to this with lies, but that is what they do. Read the other reviews. read more