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Salon Centric

3.0 (1 review)
Closed • Closed

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7 years ago

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Ulta Beauty

Ulta Beauty

(53 reviews)

$$

This morning, I placed an online order for pickup. Knowing it's the holidays, I just knew deep down…read morein my heart that the order was going to take a while. Imagine my surprise when three hours later, the store was closed due to network issues. I feel like it's false advertising to state that you're open, when you aren't. There is a way to state that you're closed online (like you did after the hurricane), so why let people make purchases and spend hundreds (or more) before the holidays and not be able to pick up what they've paid for? Yes, I know that it's "pending" until it's picked up, but come on! This is ridiculous and if I'd been treated like a customer instead of a hassle, I wouldn't even be making this review. Now, I have to put it on all of my social platforms, because what reputable business does this? I'd rather go straight to the manufacturer or Sephora, as I should've.

I'm not sure who the manager is but I urge them to talk to their employees about their customer…read moreservice. I've been to this Ulta three times and I try to avoid coming because Ive never left feeling like the employees wanted to help me or interact with me. The second time, I was buying a cologne for my boyfriend, I remember standing right next to a group of associates chatting. I had to wait for their conversation to end before one of them looked at me and helped. I just left the store for shampoo and the young lady checking me out only told me to "put my phone number in". No "hello" or "you're all set", she simply placed the bag in front of me and continued her conversation with a different customer. I understand the store gets crazy busy, but that service is unacceptable. I've cashiered many jobs and the way some of the associates act makes me cringe.

MAC

MAC

(3 reviews)

$$

Belk had a soft opening a few days ago for employees and select individuals which the turnout was…read moreas expected so fast forward on today's GRAND OPENING and it was a madhouse, but in an organized chaos sort of way. The main parking and one of the side parking lots was slammed packed and patrons were steady flowing in and out going to the store. If you were one of the few who braved the queue and waited for the doors to open, Belk's showed their appreciation by offering door gifts and gift cards up to $1000 dollars. Now, I did not hear anybody jump for joy and scream so the 1K still might be available. The store was well prepared and Belk staff from other US locations were in full force to assist when needed. In addition, they offered fresh hot chocolate, coffee, water and scones for the brave souls who needed a respite from shopping or browsing. Your patient will be tested due to all..I mean all...the cash registers were queued up with patrons happy with their upcoming purchases. Now sad to say there were a couple of issues very noticeable: 1) There was a customer representative (dressed in slacks, tie and vest) who was assisting customers on both sides of the jewelry counter, so he was very focused in providing each customer with a quality interaction, when I observed a fellow female customer representative in the same area display a condescending attitude towards him in front of customers because she could not get an override key for a sale. The gentleman informed her he would be over there as soon as possible and the female employee stated to the customer in her queue, "Oh, we have to wait on HIM!." Looks plain typed out, but sounded very condescending! From what I gathered, he was responsible for the registers in the immediate jewelry area and wanted to ensure that transactions would balance out possibly at the end of the day. (Just my observation) 2) Sad to say but someone tried to get a 5-finger discount, but they did not get too far. Yes, this is a southern style store, but whoever the Buyer is for the store introduced some men's clothing with flair, so kudos!!! -More to follow...

My mom was assaulted in the store by a male Belk's employee. She was returning a sweater that she…read morenever wore (with the tags on it) stating that it looks like it would snag on her clothes. The employee then grabbed my mother by her wrists, turned them up and said "This is why right here" while looking at her wrist jewelry and watch. My mom didn't know how to react and quickly left the store. She called me, crying after she ran a red light because she was so out of it after that experience. I told her to go back to the store and we would call LE because this was assault. Conveniently, the employee was gone after she got back and called the police. We are pressing charges against the employee for assault (camera verified the incident.) All this from a sweater that she had every right to return. Women, please be careful shopping this location alone. They employee men who will treat you any kind of way when there is no male presence with you.

Salon Centric - cosmetics - Updated May 2026

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