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    MAC

    3.0 (3 reviews)
    Closed 10:00 am - 9:00 pm

    Services - MAC

    Makeovers

    Makeup application

    MAC Photos

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    9 years ago

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    Ulta Beauty

    Ulta Beauty

    (53 reviews)

    $$

    This morning, I placed an online order for pickup. Knowing it's the holidays, I just knew deep down…read morein my heart that the order was going to take a while. Imagine my surprise when three hours later, the store was closed due to network issues. I feel like it's false advertising to state that you're open, when you aren't. There is a way to state that you're closed online (like you did after the hurricane), so why let people make purchases and spend hundreds (or more) before the holidays and not be able to pick up what they've paid for? Yes, I know that it's "pending" until it's picked up, but come on! This is ridiculous and if I'd been treated like a customer instead of a hassle, I wouldn't even be making this review. Now, I have to put it on all of my social platforms, because what reputable business does this? I'd rather go straight to the manufacturer or Sephora, as I should've.

    I'm not sure who the manager is but I urge them to talk to their employees about their customer…read moreservice. I've been to this Ulta three times and I try to avoid coming because Ive never left feeling like the employees wanted to help me or interact with me. The second time, I was buying a cologne for my boyfriend, I remember standing right next to a group of associates chatting. I had to wait for their conversation to end before one of them looked at me and helped. I just left the store for shampoo and the young lady checking me out only told me to "put my phone number in". No "hello" or "you're all set", she simply placed the bag in front of me and continued her conversation with a different customer. I understand the store gets crazy busy, but that service is unacceptable. I've cashiered many jobs and the way some of the associates act makes me cringe.

    MAC - cosmetics - Updated May 2026

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