To whom this may concern This salon has excellent customer service.They explain throughly their process. I felt like I was able to explain l how I wanted my hair and they were able to achieve my look. read more

Asked for nails that I presented with a photo in my phone and was completely pleased at the way Daniel went above and beyond to replicate the photo!! He always does a fantastic job! I love how he is open to listening to what I want and pays attention to detail! read more

Salon By Natalie - Valentines Day nails by Daniel - Hair Salons Near Me - Westminster, Maryland

Cindy did a cute hot pink gel French for me & a lovely pedicure. We communicated easily on what I wanted and she was fun to talk to I look forward to coming back. Also the salon is beautiful , modern and clean. read more

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manicure was not the same anymore. Manicure was more like a polish change. No hand massage no cuticle oil and sloppy polish. After years of stopping in I wont be back 25$ plus tip for a learning experience. read more

Salon By Natalie - Finished mani ugh - Hair Salons Near Me - Westminster, Maryland

While I was lucky not to wait hours, I was however rushed out to get the next person in. I asked for a dip manicure. I had 3 nails that were much shorter and asked for a tip in those three. I was told no. I didn't need them. Everything was filed with the drills vs by hand like they should be. I was not offered to be soaked and cuticles cleaned up, polish was left everywhere, and was not asked for lotion. Just sit down, don't ask for anything bc I'm not going to give it to you anyway and then charged $40 for this poor excuse of a manicure. Do not waste your time here. Not worth a single penny and not friendly at all's read more

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Went there on a Tuesday afternoon. I told tech that I was disabled and they would have to move my fingers they way they needed since I have no feeling in them. Ofcourse tech and tech sitting next to her doing my daughter were talking in their native language, which is extremely rude to begin with. But then she starts laughing and pointing out my fingers to other tech. My daughter was not happy about this and neither was I. Also asked how much for a fill, I got this answer; $35,$40,$45 like do they make up prices as they go? No more prices advertised anywhere. Nice color selection but the Tuesday afternoon around 3 duo stay away from. read more

I've never written a review before, but my experience at this salon compelled me to do so. I visited for a hairdo, manicure, and pedicure, only to be overcharged for subpar service. Among the charges was an outrageous 1000 KSH for a so-called "nail repair" on my thumb. I advise against going here and recommend finding a place that offers better quality services at a fair price. read more

This is my absolute favorite place to go to. I have had Natalie or Tran do my nails and they do an amazing job. I have seen some bad reviews for this place, but I've only ever had the best service from here. read more

Salon By Natalie - Acrylic nails done by Tran at Natalie's Salon - Hair Salons Near Me - Westminster, Maryland

This was my first time going I showed them the picture of the nails I wanted and they have it almost perfect I'm in love with these nails! read more

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HORRIBLE. I've gone once or twice and it's been not great but I didn't know any better. Now that I regularly get my tips filled i know... so I know how bad they were! I went with 4 other women for my aunts birthday and she made reservations but half the people were done before they even started on mine! Took over 2.5 hours to do my FILLS which is a short process. And as you can see in the picture they did a SHITTY job!! They look like they already need to be filled again, worse $20. I wanted to complain but we were too in a time crunch at the time... NEVER going back! (And he cut my skin and others in our group with no remorse) read more

Salon By Natalie - Acrylic tip "fill" poorly done - Hair Salons Near Me - Westminster, Maryland

I've been coming to Natalie's for years. It's always been hit or miss with nails. However, the last time I came here they did an amazing job on my nails. I was very pleased with my experience and decided to come back today. Today was a completely different story. The lady who did my pedicure was wonderful, kind, and patient. The man who did my acrylics, Tom, was HORRIBLE. He was aggressive with my nails and kept hitting my fingers with the drill. I've never had a nail tech rush my nails like this before, I felt so uncomfortable I almost asked him to stop. I let him continue with my nails, but as soon has he finished I had to hold back tears. He did not even wash my hands before putting on lotion and rubbed acrylic dust mixed with lotion all over my hands. These are the WORST nails I've ever had done in my life. I sucked it up and paid, walked outside and instantly started crying. My nails were crooked and looked like claws. The paint job was horrible and he left pieces of acrylic hanging off my nails. These pictures can speak for themselves for how awful they looked. I called and Natalie did fix my nails to the best of her ability. She was very kind and patient despite having other clients.Thanks to Natalie, I feel better about going in public with these nails. However, I will not be coming back here anymore because of my experience with Tom. Ask for Natalie or one of the other wonderful ladies here. If you get TOM as your nail tech, RUN!!!! read more

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My friend and I had pedicures there. Both of us got fungal infections in our toes! First time ever for me. I've never had an issue here before but they've gone downhill. Do not recommend at all!!! read more

My gel mani was 27 minutes and she missed half of the nail on my left hand. She didn't even cut my cuticles. Walked out knowing I'll never be back. Honestly this has to be the worst my nails have ever looked leaving a salon. Just don't even bother... read more

Salon By Natalie - I think this is the worst my nails have ever looked leaving a nail salon. Just don't even bother... - Hair Salons Near Me - Westminster, Maryland

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So I had an appointment for a full set at 6 PM upon arrival they were shocked that I had an appointment. It was downhill from there. One girl was in panic mode when she found out I was there for a full set(6:20). No one bothered to tell me how long I'd wait. Three people came in before 6:30 and they turned them away. The post that they close at 8. My question is why didn't they call and let me know they couldn't honor my appointment? I've only gotten pedicures there before. I see they cannot handle a full set with an appointment. Sad way to run a business. read more

Where do I begin!? I'd give 0 stars but the owner made it right, so for her I give the place 2 stars. She was very apologetic. It started with waiting 20 minutes for my appointment. The tech Joseph worked incredibly fast and carelessly. At times he even looked away while filing and sanding! That HURT as he was filing and sanding my SKIN, not my nails! He was using cuticle cutters that were dull so they weren't cutting my cuticles, he was just grabbing my cuticles and yanking the skin off! OMG one of those yanks was incredibly painful and blood started pouring, HE KEPT WORKING RIGHT OVER THE BLOOD! The nail file touched my blood! The buffer, the brushes, the gel polish brush, EVERYTHING he just used right over my blood! I'm stupid for not speaking up! I never do but I do NOW after this. I needed to have them redone about a week ago and have been petrified to let anyone touch my fingers again! But the polish obviously was starting to chip after almost a month so I finally went yesterday and had them done at Star Nail just across 140 next to Food Lion and I will be going back to Quan there. Anyhow Josephs paint job was horrid too! He did not do the hand scrub or hand massage that is included in the manicure and never put any type of oil or lotion on my fingers, so I walked out with dry, cracky looking cuticles... Honestly worse than what I walked in with! I'm upset because the whole reason I went was for a manicure, my nails and cuticles were dry, cracking/peeling, and nasty and I thought a good manicure would help them! The first three pics are before and after because the owners husband (Long is his name) fixed it for me. So Joseph's horrible job is on the left and Longs work on the right. And the rest show the places he yanked my skin and left bloody and injured. And on my left pinky you can see how lumpy the nail Polish was, on my right thumb you can see how thick the Polish was piled on and holes and bleeding, my right ring finger if you look under the nail you can see the blood that seeped under there, eventhough that is now healed I have a tiny nodule there which I made an appointment with the Dr to look at because there's still slight pain if you push around the area! I swear I was petrified at the thought of getting my nails done again to go through that pain! I didn't want to further injure the skin around my nails as it was taking a long time to heal! I had to put antibiotic ointment and a band-aid on FOUR of my fingers! They were throbbing and infected! Apparently The owner already knows he does a bad job, I don't know why she keeps him there! And for that reason, eventhough her husband did a great job fixing them, I won't go back to a place that employs a nail tech who does that kind of horrible work, is aware, and keeps them around. My biggest lesson here....READ REVIEWS BEFORE! I read them after and saw quite a few complaints about Joseph! I could have saved myself this horrible experience and physical pain had I read reviews! read more

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First time using them. Treated myself and granddaughter. Paid my bill and was giving the tip money to the young lady who did my granddaughter toes. Gave my granddaughter money to tip for the lady who did her eyebrows. Was going in my wallet to get the tip for my person who did my toes. He walked away as I was drying which was fine. I figured I would walk back and ask for him. In the meantime the lady who did my granddaughter eyebrows said out loud he wants his money. Are you F-ing kidding me. I am not a thief nor a non tipper. All of you were tipped well by me. I didn't deserve your nasty rudeness. First and last time I will step in your Nail Salon. read more

Fantastic! Long did an amazing job! And Joy did a great job on my toes! I even just found out they even have a guarantee on acrylic and gel nails. It's very clean inside and the customer service. I can't imagine going anywhere else. I've been to many salons in the area and they are top notch! Don't believe everything you read especially if they're not from Westminster! Natalie and Long have made a great business. Very professional and gorgeous work! read more

Salon By Natalie - Hair Salons Near Me - Westminster, Maryland

Used to come here a lot, so coming home from school and decided to get my nails done for my friends wedding, this was my go to. Unfortunately that was a huge mistake. I wanted a simple mani-pedi with gel fingers. After being asked if I wanted to upgrade to a deluxe pedicure, I denied...three times. They did it anyways even when I pulled away as they shaved my cuticles and said no again. Then when getting my nails done, there was an issue with one of my nails and I asked for my nail technician to touch it up. She took one look at it and with a rude tone replied "it's fine" and did not touch it. Then when it was time to pay, it totaled to a whopping $75!!! According to the website, a regular pedicure and gel nails should cost $44.... I am so upset at the service I received. I emailed them and got no response. I do not recommend this place to anyone. read more

Wasn't sure what to expect as yesterday was my first time visiting this nail salon but they did a great job. Took their time on both the mani and pedi and it came out beautiful. I will definitely go back. read more

Salon By Natalie - Gel manicure - Hair Salons Near Me - Westminster, Maryland

This salon and its employees do not respect foreigners. I have been going to that saloon for the past 3years, and nothing has changed in their attitude. Even when you tip them, they act like your money doesn't count. The moment you complain about a bad job, they act like they don't understand English, and the only person that does ( the girl with tattoos will be ready to fight the customer) If you don't have an American accent or white, please stay away from that salon because they practice selective customer service. Your money doesn't count there, especially for Africans. You might ask why I kept going; I guess I was in denial because I didn't understand the language and thought maybe I am over reading signals, but the one time I said something about how I felt, the lady with the tattoo told me I messed with the wrong one and was ready to fight because she thinks I should keep quite and receive the bad job that she did. Trust me your money will be appreciated somewhere else because you all work hard for your money. Peace. read more

I love this place! They do fantastic on my shaping and the best part is Natalie! I go to her for designs, I show her what I like and she picks a design for me, makes it my own and does a beautiful job everytime. read more

Salon By Natalie - Broken camera so it does no justice - Hair Salons Near Me - Westminster, Maryland

Came here and asked for a full set with junk mail on my ring fingers. They looked great despite my cuticles being near ripped off my fingers (should've been my sign) and bleeding during filing. I thought $62 was a little high but I went with it. Went back two weeks later for a fill and no junk nail, no design what so ever and no fixes and was charged $62. How can a fill cost just as much as a full set? I asked to see a price list and was told everyone had different pricing. Which again, is weird. I paid and left never going back. I took the tips off myself and was shocked to see every single one of my fingers was infected with a nail fungus. It took me a few months to get rid of it completely. I never saw them open new tools, files or anything so just think who else's grimy hands they used those tools on and shredded off their cuticles with.... read more

Zero stars, not one. Awful experience and will never recommend this place to anyone, unless it's a health inspector to shut their filthy operation down. When you mess up, own it and provide a an apology and a refund. Instead, enjoy the negative review. read more

I have been coming here for years. It's been the same issues time and time again I'm very disappointed in how this establishment treats their customers! Smacking my hand to "relax it" after I told them I have arthritis and struggle to move certain ways with my hands. I witnessed another employee rip a women's phone out of her hand,VERY UNPROFESSIONAL! my mother came with me my final time there because I'm always being degraded in the salon and I wanted to give them one more chance so I brought her along for support. My mother sat down next to me and a women came up to the desk my mother than asked if she needed her to move to which she replied "not right now" five minutes pass and the lady storms up to my mother and shoos her away! This same women has done my nails prior and completely destroyed my nails. I was getting the polish on and the man doing my nail had my hand In for 2 mins in the lamp when I pulled it out he snapped at me because they were still gummy that's when I looked back over to my mom and she came back over seen I was doing exactly what I was told and made it clear that the polish has to be old. The man doing my nails and the person next to him (same man who ripped the phone out of the lady's hand) started talking about my mother and pointing at her! I have plenty of other stories of horrible experiences at this place but I'm just going to cut my loses and move on from this salon. I'm not going to pay $50 for my nails just to peel and crack within 9 days! read more

This was my 1st time at this salon and it will be my last. The person who did my pedicure was down right rude and insulted me several times. I was speaking with my friend about how I needed to dye my hair again and she replied "yeah I can see your roots from here." I let that slide thinking she was trying to be funny. Over the next 30 minutes, she said "EW!" when i took my feet out from the tub and that I cut my nails wrong and that I needed to get a pedicure every other week and to come back to see her. (Um no!)The pedicure it self was horrendous. She repeatedly jabbed the tools into my skin and nails and I bled at one point. Besides the terrible service, the woman also openly aired her dirty laundry. Talking poorly about her boyfriend and he had threatened suicide a few days eariler and how she "wished he would just leave" her. This put my friend and I in a very awkward position. How do you respond to that? And any time my friend and I would try and talk she would butt into our conversation like a 4 year old. At the end of my visit I was also charged $5 more than what I was told. I will not be back here again. I would only recommend this place to my enemies.I have never had a pedicure that was painful. And as a person who has worked with the public for many years, she makes it to the top of my list for the worst employee. read more

Dirty AF. Flies everywhere, equipment gross. Waited for a pedi was told it was 20 minute wait. They sat us in the chair and started the water. We waited another 20 minutes with no service and cold water. Started looking around and realized it was pretty gross. Then look at the lady's foot next to me and the tech snipped her cuticle. Says nothing, carries on with the pedi, and her whole toe was bloody. We got the Ef out of there. Of course all the sudden employees come out of the back trying to get us to stay. We did not. read more

I brought my girlfriend in for a mani/pedi. I called ahead and they said they were open. We got there and after waiting ten minutes a girl getting her hair done said they were closed. Then an employee on her phone was yelling and cussing at someone!!! The lady getting her hair done apologized and asked us to come back the next day when they opened at 11. We did...BIG MISTAKE!!! It took over two hours for a simple mani/pedi. Floors were EXTREMELY dirty. Manager yelled for a kid in the back on multiple occasions. Entire place looked so messy and unsanitary. We'll never go back. read more

Salon By Natalie - These are the floors even though they just opened. I know it snowed yesterday, but these floors haven't been cleaned in days. - Hair Salons Near Me - Westminster, Maryland

Don't even bother making an appointment when they're busy because they won't see you until 45 minutes after your appointment time. Also if you ask the guy to fix your nails he won't talk to you for the rest of the service and won't give you lotion or anything when you're done, he will just get up and walk away. read more

Dirty and run down. They don't have enough staff so everyone just sits here waiting for service. read more

Salon By Natalie - Totally not maintained - Hair Salons Near Me - Westminster, Maryland

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The gentleman I had who did my nails was alright he definitely does his service different but it was okay seemed rushed is all. He didnt clean off my cuticles, when sanding my nails to put on the gel he used the fine grinder before the rough grinder and then I had French tips done, they look faded and rough on the edges. I had a design put on my ring fingers, another artist did it, she seemed rushed and a little sloppy, she didn't cover my whole nail in clear top coat just half the design and gem. A week later and my nails are coming off my nails, chipping, and my design and gem I had done came off within 3 days.. the price wasnt terrible only 42 for a full gel set and 2 designs. Not sure if I plan to go back or go to another salon, maybe I won't get the gentleman again. read more

I stopped in for first visit wanting mani pedi and gel polish removed with small design in ring finger. As i showed the girl a photo of what i wanted she looked discussed and rolled her eyes. she did pedi fine, she painted nails fine the moved me to nail dryers and moved on to next customer. Meanwhile no design and while laughing with other staff members i heard her say design and laughed harder!!!! Completely rude. i will never go again. all i wanted was lines like this in white on my burgundy polish. read more

Salon By Natalie - Hair Salons Near Me - Westminster, Maryland

The nail technicians are not friendly. They act like they hate their jobs. I didn't feel welcomed at all. When I sat at the nail technician's table, he didn't bother to even speak. When I pointed this out, he said he doesn't have to talk to his customers, just do his job. I wouldn't recommend this nail salon to ANYONE. read more

I absolutely love this place!! I have been trying to find a nail salon that does my nails just how i want them and this is the place! They were kind enough to stay after hours in order to do my nails! The techs were so kind and caring and wanted to make sure my nails were perfect and i loved them! I definitely recommend this place if you ever need your fingers or toes done just right! read more

Salon By Natalie - Hair Salons Near Me - Westminster, Maryland

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I get my nails done here probably about every two weeks. The best service, everyone is super friendly. I posted a picture of my nails right now that I got done there a week and a half ago. They take their time to make sure everything is to your liking. I've probably had the same nails on for over a month. This is the only place that I've ever been to that my nails don't break off or chip. I will keep returning. The only negative I have is when you're paying with a card and don't have cash they don't ask how much you want to tip. So I have left there without tipping although I wish I would've been asked. They deserve it! read more

Salon By Natalie - Gel nails, full set - Hair Salons Near Me - Westminster, Maryland

i just went here not even 20 minutes ago. if i could rate this place no stars i would. this place is honestly a train reck i specifically asked for just a glossy top coat and i still got matte. it's very bumpy and looks like i did it myself. this is honestly unacceptable for me paying $55. read more

Salon By Natalie - Hair Salons Near Me - Westminster, Maryland

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I went in 10-4-18 They rushed me an smudged my nails an I asked nicely for her to help me an she did but still messed them up . read more

The salon is priced perfectly. I have gone their several times, and have only received excellent service and a great product. They have extremely nice pedicure chairs, with a built in massager and remote. They have tons of colors to choose from with great brands. All their colors stay on great, and my pedicure lasted about 2-3 weeks before I had to take it off. read more

This salon was the first one I've been to and my nails still haven't chipped I got gel for $30 and it's been like 2 weeks. Although they have lasted the people there are really weird and one of the workers put a rubber bra on the outside of her clothes. When the person I had was doing my nails she filed my nails so far down it cut me. read more

Salon By Natalie - Hair Salons Near Me - Westminster, Maryland

Poor quality mani, long wait, dirty, terrible customer service. My sister and I were worked-in the day before her wedding. We appreciated this and expected a wait. We were told that we would wait about 30 minutes for manis and pedis. After waiting longer, we decided to skip the pedicures. I got a plain polish mani and the tech did not hide his disappointment. He did not shape my nails, but clipped my cuticles nipping my skin, filed my nails, and buffed them. His instruments had not been autoclaved, but came from a plastic box. There was dust all over the station. And the nail files had been obviously used on someone else, coming from a drawer. The polish job was rushed and he used a desk fan to dry my nails. There was no drying bar to sit at when I was done. I left with wet, smudged nails because I was so eager to leave. My sister got a gel manicure. The tech substituted her colors without getting her opinion. When she gave feedback on what she wanted, he got an attitude and seemed unable to give her the color she wanted on her accent nail. He talked bad about her both in English and his own language. We were extremely disappointed, felt like we wasted our money. We had looked for a time of pampering before her wedding to hang out as sister's. If the salon was unable to work us in, we would have appreciated being told no and gone home instead. It was a horrible morning the day before her wedding. read more

My 16 year old daughter came into the salon to get eyelash extensions for the first time. She was wearing false eyelashes which had to be removed and there was some glue residue left on her lid. To remove this residue the tech/owner squirted a chemical on her lids (did not spray on a q-tip first). My daughter said that her eyes were burning. She had her eyes closed so she did not know who was there. It was another tech. This tech did not tell the my daughter's tech that my daughter's eyes were burning and they did not address the issue. They do not speak English to each other so my daughter had no idea if something was said. She was nervous and thought maybe this was normal. When she came home her eyes were bright red and burning. She rinsed them out and went to bed. The next morning her eyes were swollen and red. She went to school and ended up in the nurses office with her eyes burning again. They flushed them again. After I picked her up we went back into the salon to find out what chemicals were used and to get a refund. The owner was called and we had to wait for her to get to the salon to get help. She only offered a refund if we find that the products she used caused the problem. I'm not sure if she understands the situation. I am a nurse at the hospital and I don't understand when someone says their eyes are burning that the techs do not communicate and flush the clients eyes immediately. EVEN IF IT IS AN ALLERGIC REACTION. They are not licensed or regulated by the bureau of cosmetology and I cannot find a certification for the BBB either. I would not get your lashes done here. Especially if you have not had them done before and if someone is under the age of 18 unaccompanied. I will be writing our congressman to see what can be done about more regulation of lash techs here in Maryland. Other states are required to have a cosmetology license where they are trained appropriately and regulated. read more