Owner of Salon Black,
I went to your salon for a walk-in appointment today. I was with Jacqueline.
She started out nice enough. I explained what I wanted the best I could and expected her to use her expertise to give me a good haircut. She ignored pretty much everything I asked and then seemed to want to make me feel guilty or bad about getting multiple haircuts when she hadn't finished the first one.
Her behavior became more and more abusive. It's abusive to blatantly ignore what people say they want while pretending to do a good job while doing completely substandard work. I tried to just focus on what I needed. It seemed like she wanted to trigger me to walk out. When I asked her to just make it cohesive and make the layers make sense, she wanted to make me responsible by having me direct her what to cut. She said she was trying to combine my cuts. I didn't ask her to do that. I just told her pretty straightforwardly what I wanted and then she was basically engaging in crazy making word games about what was weight and what was length.
Then, unsurprisingly your other employees, came to her defense when she refused to finish my haircut. It would've been nice to walk out of your salon having had my hair washed and styled but instead I just have a partial bad cut. She only refused to finish it after I said was not gonna come back the next day for another haircut. She seemed to have some other agenda of wasting my time when I just wanted to come in and get a haircut.
I have seen this technique used when businesses want to single people out to deny them service and make them responsible. The sequence is not listen, trigger, engage in crazy making behavior where they pretend they're not totally obviously not listening and doing their job, try to make the victim responsible, and then deny service if all else fails and blame the person. Dog piling and flipping the abuse onto the customer. It's just an obvious technique.
I was completely patient while she was engaging in all of this and just tried to describe what I wanted.
I described her behavior, simply as abusive behavior that I sat through. Your receptionist said that was a "big word". It's not a big word. It's a straightforward adjective to describe the sequence that I just described above. No one deserves it. Your employees seem to be trained to engage in it.
Kyeann Sayer
As badly as you want to be a victim, you aren't Kyeann. Jack offered you to see another stylist as a gesture of goodwill and way to de-escalate the situation when it became apparent she was not a good fit for you. But once we were able to see more of your behavior (behavior that other guests said made them uncomfortable, guests who have no loyalty to me, my business, or team) we were not going to allow you to come back and treat another Stylist that way. We owe you nothing and will no longer be responding to your strange rants.
Dee Ray
Salon Black
ABQ, NM
I was polite the entire time your stylist was being abusive. No one should have to pay for the awful non-cut I got. If I had wanted to come back the next day (apparently to be fed by your network), I wouldn't have been kicked out. I was only kicked out when I said I would never be coming back to your salon again after the way Jacqueline treated me.
I absolutely did not undermine your stylist. When she tried to make me responsible for her refusal to give me an actual haircut, I told her I relied on her professionalism. I was relying on her expertise and expecting her to use it as she wI absolutely did not undermine your stylist. When she tried to make me responsible for her refusal to give me an actual haircut, I told her I relied on her professionalism. I was relying on her expertise and expecting her to use it as she was ignoring what I wanted and refusing to use her skills to cut my hair. I asked your receptionist what characteristic of mine made your business single me out not to serve. I wasn't arguing with her. I was trying to find out what your pretext was to manufacture conflict and not serve me.
I absolutely did not undermine your stylist. When she tried to make me responsible for her refusal to give me an actual haircut, I told her I relied on her professionalism. I was relying on her expertise and expecting her to use it as she was ignoring what I wanted and refusing to use her skills to cut my hair. I asked your receptionist what characteristic of mine made your business single me out not to serve. I wasn't arguing with her. I was trying to find out what your pretext was to manufacture conflict and not serve me.
I have credibility as someone who didn't participate in weeding students out at UH, or feeding select students how to do their work, and wouldn't give up freedom of inquiry ...
A bad review from me [usually] means being outed as someone who participates in systemic discrimination at the direction of their (racist, legitimist, antisemitic) network, so welcome to that club. read more