My hair is ruined from this place and my overall experience was very negative. I have dark brown hair with some caramel highlights fading out. I came in looking for dark red balayage very subtle. I showed a picture but did say it needed to be subtle because of my job. I also mentioned this again when I noticed there were a lot more foils than normal. I was assured it would be subtle. When my hair was done it was not subtle at all. In the natural light, my entire head looks bright purplish red. And the ends are very dark. It is almost like a ombre (not a pretty one!). I immediately called the next morning and came back the morning after. I spent another 3 hours there while they tried to remove the color. It looked like a tiny bit came out but very little. I didnt have time for the full blow out to be done so I left assuming it would be better. They also charged me a second time which I feel is bad customer service. As soon as I got home and finished styling it, I was devastated to see that not much has changed. My hair now has breakage as well almost everywhere. I cant do anything about it at this point- it wouldnt be good for my hair if ai bleached the color out, and the only other option would be to go darker- all over black which I dont want to do. The stylist should have listened to me when I said subtle- this is in no way subtle and Ai have had many many people tell me this. I also feel like their attitude is that I chose a picture and am just not happy about it. That isn't the case. It should have been explained to me how much darker my hair would get. She also should have only done a few highlights instead of my entire head at the root. The salon won't accept any responsibility. I would not go back here and not recommend this place. read more