If I could give a - negative star I'd give 1000 stay clear…read morehorrible service treatment not only for the body but the stress on the mind I needed a vacation after!!!So poorly run changed my girl when I went for my appointment that was ok But the attitude was disasterI sent to get my nails done the manicurist was so burdensome she left me with the polish remover on I had red on the problem was I just needed a color off and a color on I was treated so poorly DONT these people understand that we go to a spa to RELAX and the customer is always right No they don't care I got 3 women yelling at me for her misbehavior WTF stay AWAY !!!!

3 "master" stylists fried my hair! Yes they offered to fix it, but wouldn't trust them!read more

Our hairdresser Julie is always so kind. She does a great job on my husband's hair. Recently I…read moreneeded a gift certificate for him and his salon visits. All of the staff went above and beyond to help me surprise him with a gift certificate. The atmosphere is always welcoming. Great job Tangles!!!

Great welcoming staff, used them for my bridal hair and also had my officiant get her hair done…read morehere.. excellent haircut and style .. very nice atmosphere was very happy with service .. waiting on wedding photos to post pictures

Lisa and her crew are always a pleasure and provide quality services that's affordable!…read more Lisa cuts and colors my hair. Occasionally I need an appointment when Lisa isn't available. She has suggested other employees who have given me the same quality service as Lisa. She's don't a great job of mentoring all of her employees!

Had my hair cut and colored by Lisa and it was an absolutely wonderful experience. Their COVID-19…read moreprecautions are impeccable for starters. Then Lisa cut my hair to perfection and color went from brown to icy white in two sessions exactly as I had hoped for. The whole staff is lovely and it was a very friendly atmosphere. Would recommend to anyone !

To really appreciate the level of friendliness and competency at this salon, I have to give a…read moredisclaimer about the horrible history of my hair. Naturally, I have frizzy, dry brown hair. As a teenager, I did it all. Bleach blonde chunky highlights (remember those?) Did it. Jet black hair like Christina Aguilera the next month? Done. And straightening. Lots of it! Needless to say, my hair nearly fell out by the time I was 18. Now, in my mid-twenties, I was TERRIFIED to do anything that may damage it since it was finally back to its natural state. But, I still have a bit of my old wild side and felt that I was ready for a (small) change.. ..Enter Jenn Hale! I can't express Jenn's kindness and patience with me, not to mention her knowledge of coloring. I (hesitantly) showed her pictures of somewhat subtle celebrity ombres/balayage - think Rose Byrne. She showed me colors using swatches of fake hair, which are pretty cool and helpful if you have trouble picturing it, like me. I then added in that I basically wanted it to look natural - I literally said to her "like I spent a week in Mexico and my hair lightened up." Change of plans. She picked out an entirely different color - one that I would never have chosen myself but she was so convincing, I couldn't say no! And thank god I didn't! Even though I gave her such little direction, it was as if she read my mind! Also - she suggested placing the highlights further up than I had originally asked for so it would be less maintenance and look better longer.. She saved me money and another trip to the salon. Now that's putting your customer's needs first! Over six months later, and my hair is still damage-free and looks AMAZING. I'm thinking of going back soon because I have SO much faith in her, I feel absolutely fine experimenting now. Basically, whether you're a little hesitant (like me) and looking for a more natural look, Jenn can totally accommodate; and if you're looking for something over the top dramatic, she's completely capable too! It's all about what YOU want and that's what makes a great salon setting and hair stylist.

I don't usually right reviews at all but I just had to voice my experience so no one went through…read morethe same I did. So I came here to get my hair blown out for my grad pics and on the phone I was like I really want them to stay and look nice and the lady was like we can definitely have them hold because that's why I was going to a salon to get them done. But then when I got there I was told by my artist that really was so sweet said that she wasn't sure it was going to hold which was really upsetting when I was told on the phone it 100% would. I know this isn't her fault but I really wish I was told the truth and that they would've had to seen my hair. And by the time it was the end it looked nice but something I could've done at home but right when I got home it fell out and I really didn't have time to ask for anything else either. It's just upsetting as a college student who doesn't really have money to spend $50 on hair just for it to be the same that I could've done at home.

Hi, Alexa is great! I have been going to her for the last couple years and realized I never left a…read morereview. She is great with color and cut. Today I said want you to add some highlights and she asked questions and I said you decide and I love it!!

Love 401 West Salon! The team is so friendly and helpful. You can make appointments quickly and…read moreeasily. I get my hair cut and colored here, as well as lash extensions. They also did our hair and makeup for my wedding and all of the girls loved their final looks. Definitely recommend!

I went in with a photo and showed the girl, she said no problem, as she was cutting I said multiply…read moretimes this is not like the photo , answer I just shaping , am just framing I asked several times for her to stop and she didn't. Turns out she left me with no hair basically, it is like a man's cut. And she stayed it looks like photo. Asked for manager she told me manager was in next week until then she was. The manager did call, she can't fix this no hair. She refunded 18 dollars and 2 free hair cuts,this really is not enough. I have a wig I have now to take it to be washed styled this is 50. Dollars. I was going to let it go but she then said everyone makes mistakes, this was more than a mistake, Cristina this is the girl that cut my hair should not be allowed to act the way she did or cut hair at this point. But I was in to see the manager the next day and the same girl that butchered my hair was coming in to set up her station. She had more than enough hair my hair was long to middle of back

Thank you to Tammi for giving me a GREAT haircut. She asked lots of questions, listened to what…read moreI had to say and completely delivered. Took her time and truly cared about what I wanted done. I'll definitely be back!

This is the best place for a facial. Everyone is so nice and price is reasonable for all the…read moreservices you receive. Susan, Quin..they are all great! Thank you for making me look a little younger and my skin is well hydrated.

Got a couples massage here and both of the masseuses were super sweet and respectful. The ambience…read moreof the place is super relaxing and I don't think you'll find a better place in the area. Highly recommend!!

I would rate it less than a 1 if possible. I took my daughter here for a hair cut. I told the…read morestylist more than once I did not think the cut was even. She kept assuring me it was. My daughter showered later that night and it was awful! Went back and the lady at the desk used the excuse that I requested a 'dry' cut. So apparently they can't cut evenly on dry hair. If you are not competent enough to perform a service, DON'T offer it! Don't waste your time or money here. Expensive, unprofessional and unqualified! Their response to my review on Facebook that they posted was nothing more than and out right attempt to cover up their mistake with lies saying they said they didn't want to dry cut my daughters hair. I have zero respect from someone who makes a mistake an attempts to cover it up with lies. Poor excuse for a human being.

I have been going to this salon since they opened. Great staff, friendly atmosphere and my hair…read morealways looks amazing! I HIGHLY recommend coming here!!

Service was good. I had the reflexology for 30 minutes and it was okay. Not enough pressure. It was…read morelike a swedish massage on my feet. I wished I spent a little more money and got the hour long massage, since it was $85 for 30 minutes... The pedicure was the best! I was a little put off about the location and feel of the room it was in- which was part of the hair salon . It was in the front of the building and you were sitting in the window in your spa robe, for all walking in and out of the spa to see. It didn't feel very pampering. But the quality of the pedicure was over the top good. I had Marisa, who diligently removed every dry flake of skin and cuticle. My feet haven't been this soft since I came out of the womb. Don't expect an overly friendly personality from her, but she does an excellent job.

I recently moved to the area and hadn't had my hair done for a while out of fear of going somewhere…read morenew. I went to the Red Door Spa for a haircut and highlights. Megan was my stylist and she was amazing. Their service is excellent and the spa is beautiful. A little pricey, but you get what you pay for. My cut is beautiful and I couldn't be happier with the color. I would recommend this salon to anyone.

Did my makeup for my wedding and wedding party and it was great! But I also enjoy using her line of…read moreproducts

Catrina and her team are amazing, but Catrina is a step above the rest. She is an absolute gem, and…read moreI wish I had met her sooner! Catrina is a rockstar and has become one of my favorite people over my time with her. Not only does she do gorgeous work, she became the rock I needed right before my wedding to keep me centered. The quality of services this team provides is top notch. In preparation for my wedding, I had my trial (which was spectacular), emsculpting services (which helped get rid of the mommy pouch), BBL service (which gave me that extra curve on my wedding day), hair spa and blow out (so relaxing), and a facial. I cannot say enough fantastic things about this studio and Catrina. I love her to death and am beyond grateful for having her be in my corner on one of the biggest days of my life! She honestly is why I felt so gorgeous on my day and I cannot thank her enough!