I recently relocated to the area and was looking for a new salon. I had seen the root down sign and…read moreloved the name so investigated. Highly recommend! Run by Brenna and her husband Chad, it has almost a cabin like vibe. They both are "scientists" in making sure your color is perfect. I have found my salon in the high country and I am so happy!!!!

I've been going here for a year or so, I love Maggie Jo and the owner Chad is always very friendly…read moreand knowledgeable too! It's a great treat to go and pamper myself here in the mountains of NC. Maggie Jo always listens to me and delivers exactly what I ask for too, one happy customer! Thank you so much Root Down! Julie Matre

Walked in to ask about setting an appointment for my wife and the owner said, 'Don't bother me…read morewhile I'm working'. Will never be back or recommend anyone to do business with this place.

I recently had a consultation with Jeff, he is all about the customer being happy with their hair…read moreand look. I can't wait to go back at the end of September and let him work his magic on me. Also his wife was very helpful since we have similar hair.

I'm not going into great detail, because nobody has the time to read long reviews, but I do NOT…read morerecommend Dolores. Needless to say, she is one of the rudest hairstylists I've ever met, and the salon as a whole is way overpriced. Not worth your time or money.

Marley was AMAZING!! she did everything i know wanted and she gave me the best haircut i have ever…read morehad. She is definitely worth going to and she is extremely talented!!

The atmosphere is awesome! I see Ashlee and my husband sees Heather. Never disappointed. Ashlee is…read moregreat with not leaving hair dye on my scalp and face. I can always go about my day knowing that I don't look like I messed up my dye job. Great experience!!! We go back every 6 weeks.

My favorite hair stylist left ( Rebecca). So I don't go…read moreThere anymore. I can't deal with the parking .

We are in Lenoir from out of town and I was so blessed to have came across Mrs. Patti! She treated…read moreme and my girl like family. She worked her magic on both of us and we left the salon feeing beautiful! Thank you so much for not only great hair but a wonderful experience.

Patti is the best, she can do it all. Go see her for any hair needs! Everyone loves her.read more

Good salon. They did a good job on my color. My understanding is that with the color, you get a…read morehaircut. I didn't need a haircut so I felt I was paying for something I didn't get. But I would certainly go back.

I am completely happy with my haircut. It did not cost much money. And the stylist (Kathy) was a…read moregood person to spend some time with. Kathy and Kayla create a nice vibe in that little place. I am just passing through Boone. And if I was staying, this would be the place that I go to get my hair cut.

My hair was so badly damaged by someone else at another salon and I had a consultation with Tommi…read moreto see if she could help me. She did a brand new hairstyle on me (needing to cut quite a bit off due to the damage) and she did an Aveda hair coloring which was so much healthier for my hair. And it is beautiful!!!! She listened to what I wanted and did not want. I couldn't have asked for more perfect hair!

THE BEST. Ornare also carries the BEST TOP OF THE LINE PRODUCTS - including Kerastase. Joy (my…read morestylist) is amazing, and from what I can see from the other stylists' work while I'm there, the rest of the staff is equally as great. They do some of the best color work I've ever seen. Oh, and don't expect anything to come cheap - but hair is something I definitely don't skimp on. However, you definitely get what you pay for, and more!

Love my holiday cut. Normally my hair is straight but wanted long layers w crazy curls and Jess…read moredelivered. She is a talented stylist and hence I have been going to her for years. Fun vibe at her salon too.

Best salon in the tri-cities area!!…read more Jess has cut my hair for several months and always takes her time to make sure it's right!! She also works around my busy work schedule, which is another positive! The salon girls are so sweet and friendly to talk to when you're there that you will feel apart of the family. Book an appointment you won't regret it.

Where do I start?…read more Amazing hotel with a great spa. Friendly staff as well as knowledgeable. They didn't skip on anything. My friends (7 of us) visited the spa for a couple of services. We were very pleased with everything. I especially have to brag on my masseuse Matt. I've been dealing with upper arm pain for about 10 months. I've even been to another masseuse and I have received very little relief. Matt worked on my "locked" muscle and I'm almost back to normal. I literally slept with my arm under my pillow for the 1st time in months NO PAIN Give this spot a try. Can't wait to go back.

I do NOT under any circumstance recommend this spa for a massage. First: when I made my…read moreappointment, they did not ask if I preferred a male or female masseuse. I later learned from the manager that per their policy (from corporate) they are not allowed to ask as it is deemed "discriminatory!" And I didn't think to request a female because it is CUSTOMARY everywhere (and I'm from California) to be asked if having a male masseuse is okay. So you could imagine my surprise when the male masseuse came and got me (late btw). I'm not opposed to having a male but it should be my "choice" and I did not possess the bandwidth to cause a scene (which they are essentially hoping for)!! The suits in their ivory tower who run this establishment appear to have little to no regard for women which clearly demonstrates their ideology toward women which in practice is discriminatory. They are taking the "choice" away from their female clients assuming and deciding for them!!! Deciding they should be massaged by a man other than their husbands! Hoping you just go with it (like I did)!! Moreover, they are deciding for any woman who's been sexually assaulted, that their voice doesn't matter by subjecting them to an unwanted situation! Hey suits: your policy is anti-women!!! Do better! Also, your beloved male masseuse was late and finished early and never once asked if his pressure worked for me which it didn't! Your sweet manager, however, took care of me after I complained. She's the only reason I gave you 1 star!