I'm traumatized and appalled of the lack of professionalism how I was treated when I was trying to resolve an issue with the manager due to her mistake of color lifting and bleaching my hair twice on the same day.
I arrived at the salon at 10am and did not leave until 3:30 pm and my hair was far from what I initially wanted, which were blonde highlights. She started to color lift my hair, which turned bright orange blonde then had to blow dry my hair to notice it was still bright orange blonde.
Next she decided to bleach my hair to realize as she was blow drying my hair again that my roots where partially bleach blonde and bright orange. She then tried to add brown, which I suggested only to realize that my hair was ash blonde from the top and when I lift my hair in a pony tail you can still see the bright orange blonde on my sides.
She offered to fix my hair for Saturday and then I decided to decline with a phone call saying I rather get my money back and have someone professional fix my hair. She insisted to fix my hair and again I refused saying I do no want you to touch my hair and told her I was being civil about resolving this problem. She refused and said, "this is absurd you calling me like this." I said this conversation is over.
As well, if you do walk in the salon you will notice at least four people sitting down gossiping and/or playing on their phones with rarely clientele, which says a lot about their business. From the two times I've been there from 10am till 3pm only two people have shown up.
I will no longer go there and give them my business. read more