I don't think there's a bad thing to say about OSS. Susan is exceptional. The whole salon is…read morebursting with talent. I wouldn't go anywhere else for my hair! Awesome location, excellent service. Looking forward to my upcoming appt!

Great salon! Super friendly service! It starts when you walk in with Diana's welcoming smile and…read morecontinues throughout the salon. Susan is a talented hair stylist. I've been a client for most of my adult life! She is friendly, creative and professional! I feel comfortable and at ease when I'm here. I always feel much better after visiting!

I stumbled upon Hair Loft on Yelp. I have to say I was impressed from the minute I called until I…read moreleft the salon. I was able to get a same day appointment. Everyone I encountered, from the receptionist to the stylists were friendly and professional. The salon is clean and cute. My stylist was Amanda, and she was great! My cut and highlights look great. I will definitely return. Thanks Amanda, see you in a couple months!

This is a five star salon!…read more They fixed my haircut, Davina is very talented. I appreciate their attention to detail, you'll walk out happy with their work.

Extremely disappointing and unprofessional experience. I had a 9:00 AM appointment with Antonette…read morethat I booked a YEAR in advance. I arrived on time, only to be told to stand to the side while she continued working on other clients. I waited about 15 minutes before she even came over to me. I explained that I was a bridesmaid and needed to be finished by 10:00 for my makeup appointment. She literally laughed and told me, "That's not going to happen. You won't be out until 10:45." This was for a simple low ponytail with light waves that I had already shown her. At 9:35, two assistants started curling my hair while Antonette continued working on her THIRD client since I had arrived for my 9:00 appointment. I repeatedly asked when I would actually be able to see Antonette, and nobody could give me an answer. By this point I was extremely upset and honestly on the verge of tears. At 9:55, her assistant finally asked if I could come back later to actually have my hair done. Obviously, I said no because I had a wedding to be in and a strict timeline that I had communicated from the beginning. I took off my cape and left without receiving the service I had booked. The worst part was that Antonette didn't apologize, acknowledge what happened, or even say anything as I left. She simply gave me a snarky look. I am not new to getting my hair or makeup professionally done. I understand that appointments can occasionally run behind, unexpected things happen, and sometimes a stylist needs extra time with a client. That is not what happened here. There was no meaningful communication, no attempt to accommodate me, no apology, and seemingly no respect for my time whatsoever. If you know you cannot accommodate a 9:00 AM appointment, then DON'T BOOK A 9:00 AM APPOINTMENT. And if circumstances change, I would hope some would have the basic professionalism to communicate that with your client BEFORE they spend their morning sitting around waiting. I booked this appointment a year in advance because I trusted that my appointment would be honored. Instead, I arrived on time and was treated like an inconvenience while I watched other clients get serviced before me. I ultimately left without receiving the service I had booked. The entire experience was incredibly unprofessional, disrespectful, and honestly humiliating. I would never book with Antonette again, and based on this experience, I cannot recommend her to anyone who values punctuality, communication, or basic respect for their client's time.

Booked a wash and blow dry on Sunday morning and the salon was accommodating. I came in and service…read morewas prompt and professional. Alana was pleasant and sweet. She gave me hair tips and we talked the whole time. Will go back for sure to try other services and get my hair done for events.

I called on a whim to see if they'd accept a walk-in men's cut and I totally lucked out. They fit…read moreme in right away and helped me dial in what I was looking for. Alanna was most friendly/helpful and I will most definitely be returning. Super reasonable pricing and very close to my apartment!

What an adorable and great place for all your hair needs!…read more I needed a blowout and style and was happy to find Ruby and Clover. I booked online which was easy. The place is on Main Street, but a little north of the central hub of downtown, which was nice! Parking was a breeze because they have their own private parking lot. No messing with parking meters. The main entrance is their back door, which is where the parking lot is. Inside is absolutely adorable! The perfect blend of modern updates with a historic charm. The lobby featured awesome gifts, and other products to check out. Met with Olivia and she was a peach! Took the time to talk about my hair needs and wants for the appointment. Olivia made me feel comfortable since she was so friendly! She took her time to make sure my blowout and style was just perfect. I have thick hair and a lot of it, so my blow dry with style/curls was $40. There is a fee for using credit card. So cash or check are preferred.

The inside of this salon is straight out of a magazine. The vibes make you feel like you are in an…read moreup scale salon, but the location is very convenient to Downtown Rochester. They have many different levels of stylists, and are a training salon for Paul Marke. I had great experiences, but every time I would go in for a cut the price would increase.

I have been looking for a new salon for awhile and kept seeing recommendations for Bella Vida on…read morelocal groups. I messaged them last night to inquire about an appointment and they got me in the next morning. First impression, everything is great. The salon is beautiful and very clean, everyone is very friendly and warm, and I felt comfortable the entire time I was in the salon. My stylist listened to my request and offered suggestions to help get me to my goal. She was so nice and so confident. The end result was amazing! I love my hair and can't wait to go back for my next appointment!

One of the beesssstttt Salons. Vida always got me with my layered hair cut and blowout!read more

The salon is in a good location and is nice. However, after 5 or 6 visits getting the same haircut,…read moreNikki went rogue and cut a completely different style than what we discussed. I knew she was doing her own thing when a long chunk of hair fell in my lap. I was furious. It will take months to grow the hair out. She needs to be fired.

Rachelle is my hair stylist. She does an amazing job. It's hard to fine a hair stylist that can do…read morewhat you ask and actually care. Thanks for being so great. I would recommend Duvall!

I HATE leaving bad reviews but I'M ABSOLUTELY PISSED, STEAMED & IRATE!!!! STUPID B!TCH can't cut…read morehair!!! SO UPSET & CRYING...Can't even look at myself in the mirror!!! Like a lot of people on here, the stylist Marcella did NOT follow my clear directions!!: NEEDED a Faded/Blended cut from a 2 at the base to a 4 on top. BLENDED!!! NOT HARD!! SIMPLE HAIRCUT!!! I mentioned that MULTIPLE times to Marcella because I am a new client and NEEDED her to understand EXACTLY EXACTLY what I need. I EVER SHOWED HER A FUKIN PICTURE FROM MULTIPLE ANGLES OF EXACTLY WHAT I NEEDED. My hair is MY IDENTITY!!! Gave me a FUKCING butch MMA grunt military cut. NOOOOO!!! I've had other stylists go a little longer just in case and then we can ALWAYS take more off. I don't want to feel like a fukcing jock ass male. Unfortunately, she was in a rush like who gives fukc about this degenerate I have a more important client next getting a more expensive style so f the cheap ass for under $50. She cut a single length on the sides that was too short and did not blend with the top. NOOOOO!!!! It was my mom's birthday too so she fukced that up as well!!! Perhaps the problem is that this studio books appointments in too short of blocks which doesn't leave time for quality and attention. DON'T FUGK WITH MY HAIR IF YOU'RE GOING TO RUSH!!! I am paying OUTSTANDING money for a QUALITY haircut. Do I have to physically fight your next client just to ensure I get the necessary time and day for a good haircut?!?!? It absolutely should not come to that. I'M SO PISSED!! In addition to demanding my money back and filing a dispute on my charges, I am at the precipice of filing a freakin lawsuit for emotional distress. I am dealing with a very recent onset hearing issue and have a VERY IMPORTANT engagement coming up where I want and demand to look FANTASTIC. Now, I feel like complete shit! No way should this be acceptable, ESPECIALLY at a boutique EXPENSIVE hair salon where QUALITY IS DEMANDED!!! The studio policy clearly had her rushed to attend to the next client who was probably more important because she had a more expensive hair job with cut, color, and otherwise. I just had a simple short haircut that should have been easily handled if she had followed my directions but she either didn't care or was otherwise too inattentive to give me the cut that I needed. I had to go back to have somebody else blend it in and was forced to have it cut shorter to blend in the top. Just FOLLOW DIRECTIONS! If the stylist has a concern or unsure, please communicate!!!! This is especially true for new clients like myself. SOOOO PISSED because I thought that if I paid a lot for a supposedly prestigious hair salon, I would get top notch service that I paid for but sadly no. In addition to losing myself as a repeat customer, you lost the business of my family and friends. We are all dealing with a LOT of Stress in our lives. We should be able to go to a hair salon and RELAX!!! Nobody should have to be on pins and needles praying and hoping that they get the exact cut that they describe and showed when paying near top dollar. I pray that the studio takes immediate action to ensure that this never happens to another client.

Marcella did my IBE extensions, and I absolutely love them. I was worried about getting them done,…read morebut they are wonderful. I've had no issues whatsoever, they're lightweight, I do not have trouble sleeping in them , i can do my own hair with no issues. highly recommend!! I LOVE my hair now. And I get so many compliments.!!! Thanks Marcella Alverina Shelby Twp Location