Brought in approx 9lbs of sockeye salmon for Salmon Run to prep, freeze and ship back east. Staff was friendly enough. Shipping was overnight via FedEx and that went as planned and fish arrived on time. However, when it arrived it was cold, but NOT frozen. So either it was not properly frozen before shipping, OR the shipment packing was insufficient. I have had other fish shipped from AK, including a shipment that was a whole day late in 90 degree temps and that fish still arrived frozen! I suspect that using a thermal pack/wrap would have made a difference (think space blanket meets bubble wrap). Plus the refreezable ice pack included in the box was woefully undersized. Given the high price I paid, I would have expected the fish to arrive frozen. Actually, I also expected them to de-bone the filets, but that did not happen either. Not sure if that was included, but again if you are prepping the fish, why not do that? When I wrote to tell them about my experience I received a long explanation from Jayden who explained that shipping MORE fish stayed frozen longer. He also said that the ice pack was a "courtesy" item for the shipment. Really? Seems like it is a requirement. It also seems like they used the minimal amount of ice pack to keep the weight down and their margin up. Jayden shared that more ice packs would have bumped me into the next tier of shipping which would have costed more. I would have appreciated that option. "Ship like this and it will arrive cold, not frozen, still good to go. Or, ship like this and it will cost you $X and it will arrive frozen solid." I was not given a choice nor any additional information in the matter but my expectations were frozen fish upon arrival, regardless of the amount. The shipper has to figure out what works best and adjust accordingly or CLEARLY tell the customer what to expect. By the way, the thermal wrap I mentioned earlier weighs next to nothing, so that IS something they should consider adding to their shipments. I think it would have made a difference. Others use it. Why not Salmon Run? In the end, the fish was fine, I tossed it in the freezer and I debone each filet myself. However, if I use Salmon Run in the future I'll reset my expectations and maybe even ask about options. read more