This company does customer service right. They are pros at their job, everyone involved is a pro. They must have good training and keep people coming back to work for them.
We won a 7.5 hour trip so we decided to book it for Memorial Day weekend, taking the train from Anchorage.
The boat set out at 9:30am and we got back around 5pm. Every person on the crew was professional, nice, and 100% knew what they were doing and enjoyed what they were doing.
About an hour in we hit rough seas(they were relatively calm, about 2' that day waves. And someone came inside the cabins to make sure everyone was doing ok. They could tell if you were lying also lol. He handed out finger chews, had you go outside if you were feeling queasy, and gave you barf bags. Luckily I didn't neeed mi e but they were so attentive and nice to everyone who got sick.
Another crew member came to check about the temperature in the cabin, because it is heated inside the boat. Everyone has assigned indoor seating but you can sit anywhere outside, go to the top, front, back and any unassigned seating inside too. It doesn't matter did you have an interior seat rather than by a window because you can still see views.
We saw the tail of a humpback whale pretty close to the beginning which was rare, we saw seals as we were leaving the docks, we saw sea lions as we passed by Little Rock islands, we saw 4 black bears near the glaciers we stopped at, we saw a fin whale, and we saw orcas after communicating with a nearby rafter boat who led us to them towards the end of the day. The captain is professional and tells us what we are looking at, what to expect, about the different glaciers and animals, and explained how we are required to keep our distances from whales as to not disturb them. Everyone doing these cruises are very respectful of the animals and all of the boats out in the water communicate what animals they are seeing so other boats can see them.
On the boat they have free coffee, tea, and water. For sale they have soda, alcoholic drinks, and some snacks(candy bar, chips, Mac and cheese cup, cup of noodle) around 11:30-noon they got all of the lunch sandwiches out. You pick what you want when you book the trip. I picked veggie since I'm avoiding deli meats at the moment. It was a potato bun with lettuce, tomato, and cucumber on it. Hummus on the side, a piece of tillimok cheddar cheese, and a bag of chips. They have condiments to put on too. Comes with a drink as well(sprite, coke, ginger ale, pink lemonade)
You can buy a picture of your group that you take before you get on the boat, and they even scoop up some glacier water for margaritas towards the end.
They also have nice binoculars you can use at no charge but we brought our own. They also give you a map of animals you could see and what route your boat is taking depending on length of your cruise.
I would for sure book something with this company again, but the 7.5 was a little long for me even though we got to see a lot. More time on the water means more of a chance to see whales, and depending on time of year to see the whales. Call them if you want to see whales and what's the best options. If you stay at the 360 hotel you get a discount of a cruise. Also if you book two cruises in one season you can get a %20 discount which is cool. Also just take some dramamine or Bonine before you get on the boat(takes 45 minutes) Just do it trust me. They sell it also. read more