Bait and switch. Went in for a cleaning. After x-rays the dentist didn't touch my teeth. Out $300…read morefrom the 3 dimensional ray machine. Bravo Sierra.

My family were patients for over two decades. Every one we dealt with went above and beyond…read moreparticularly when the kids were little. No sales pitches for unnecessary procedures or expensive cosmetic dentistry which is so common today. True professionals.

Dr. Hausman and staff are the best! They are professional, knowledgeable…read moreand caring. I feel like I'm having a visit with a friend! I am extremely happy with my dental care!

Always a positive experience! Dr H is a great dentist! I had to have my front tooth pulled and he…read morewas able to match so perfectly you could never tell! Chantal is a great hygienist always so pleasant and does a great job cleaning. Highly recommend this office very ethical and trustworthy and the entire staff is so pleasant a great team!!

Everything went off without a hitch, thanks to the team of dental hygienists and Dr. Tim. I…read moreactually got there ten minutes late, and with a baby who had skipped her afternoon nap. A few employees held her while I got X-rays! Then someone else held her while Dr. Tim checked me. My hygienist (I think her name was Rachel?) didn't mind me breastfeeding while she gave me my cleaning. I appreciate it so much! Furthermore, they were thorough, professional, and focused. Got good advice on dental care and a walkthrough of my X-rays. They validate for parking so don't pay for it! Just park and go upstairs with your license plate in hand.

First hygienist I had (Victoria) was super sweet and made me feel comfortable as a first time…read morepatient. Sad she wasn't there anymore when I came in again. The hygienist I had after made me uncomfortable. Needed a filling and didn't give me a chance to see the xray and laughed it off with Dr Tim that I didn't want to see it, which was not the case since she did not ask me. Also them knowing in my chart that my partner is in the same field, I would want the opportunity to see the xray to get a second opinion from a specialist. Just something that I wish they were more supportive in or I would've stayed with them for future visits

If you are within driving distance of this dental practice you should make the trip. I have…read morecompleted a year of extensive dental work and can say that all the procedures were explained, my opinion weighed in making decisions, all procedures went as expected, I experienced almost no pain and am totally delighted with the results. To be clear I had extractions, a bone graft, bridges and crowns , multiple cleanings and an implant. The staff is helpful, pleasant and efficient. I received reminders so that I never missed an appointment and did not wait long once in the office for my time in the chair to begin. While needing major dental work is not a good position to be in, this team makes the experience as pleasant as possible. I can only say this dental experience was the best ever in my 80 years.

If 60 Minutes or The Hartford Courant were to do a story on Cosmetic Dentist Scams, DR NGHEIM…read morewould steal the show. His lies..endless. Within 3 months I realized I was in serious trouble with DR.NGHIEM, but felt helpless. He had filed all of my natural teeth for the crowns, I knew finding another dentist at this stage would be a challenge. I was referred to this office via a doctor from Western Mass to see Dr. Lawrence Christian. I called the office to let them know I needed full mouth reconstruction, they recommended Dr. Ngheim. I checked the website to confirm that the implants and bone grafting I needed were a service they offered. I intended to wear braces on my bottom teeth throughout this process if possible. Dr. Ngheim assured me he could do the implants and grafting and agreed with my need to have these things done. He informed me that I was unable to wear braces, my roots were BLUNTED. None of the other cosmetic dentists I had met identified a problem with my roots. However, Dr. Ngheim had a solution. Crown my teeth and this would be equally as effective and successful as braces. I agreed to it. Within 3 months I knew my bottom teeth were a disaster which was creating a new set of problems. My general dentist informed me there was nothing wrong with my roots and braces would have been an option. I then saw five dentists from different specialties. All made the same determination; "my roots are healthy." They all disagreed with DR. NGHEIM'S MONEY MAKING DIAGNOSIS. I've gathered 20 yrs of dental xrays which reveal no changes in my roots. I shared this info with Dr. NGHEIM, his response; "FIRE ME",(my husband witnessed this and I recorded it). Dr. Ngheim failed from the start to go over my Treatment Plan. I asked him repeatedly to review the plan. After four months I requested a meeting and brought my husband as a witness. I asked Dr. Ngheim to review my Treatment Plan with us, In a very flippant manner he replied, "I DON'T KNOW HOW". I asked him why he didn't start the bone grafting at the beginning of the process since it takes months to heal. He responded letting me know he had no intentions of having or doing bone grafting My temporary Crowns were slamming against each other and I was in pain. He said "live with it". At one point I was in pain. My arches were so narrow I had difficulty with pronunciation. He said "you'll get used to using your tongue differently". On another occasion l let him know my smile was crooked, Dr. Ngheim said "retrain your jaw". Early on when I asked him about the bone grafting. I was shocked when he gave me the name of an Oral Surgeon to call. I assumed Dr. Neighm was hands on throughout this process. Why would I assume otherwise? I asked who was paying the Oral Surgeon, he said "YOU". He charged me 58K for CROWNS, what I didn't know was that the Treatment Plan did not include any of the services I came to him to have done. I was unaware of this because he refused to go over the treatment plan or the bill, I now realize it was intentional not to review these with me. Would I have signed that contract if the three problem areas that I needed worked on were not included? My purpose for seeing a dentist was not for pretty teeth and I indicated that at the onset. My 58K bill was now 80K+. Halfway through the plan Dr. Ngheim let me know that ANNUALLY HE HAS ABOUT 5% OF HIS PATIENTS , 15 LAST YEAR, THAT HE HAD TO DISMISS. HE DID NOT KNOW HOW TO COMPLETE THEIR TREATMENT AND SUGGESTED THEY SEE A SPECIALIST (I thought he was a specialist?) AND NOW I'M ONE OF HIS VICTIMS. Fifteen patients that probably paid in full and were dismissed in the middle of their plan, and like me, don't know where or who to go to. I asked if it is legal to dismiss me when he hasn't completed the work and filed all my natural teeth down without crowning them. He let me know "IT WAS HIS CHOICE AND LEGAL". I requested a dismissal letter and full reimbursement a month ago. Have had no response.

As much as anyone can love going to the dentist, have nothing but great experiences here!…read moreStaff is great, all new high tech equipment, a very comfortable exp! Definitely recommend!!

So it was a Crown replacement! Why would anyone give 5 stars for that. Actually it should be 5 so…read morefar but I'm not done with the procedure yet. I just can stand the pressure of the requests to review the practice. Oh and they send thank you notes! As a DAR member you know I love that! Seriously, Dr. Ravin is a master with painless novacaine injections. He explains everything, is kind and the whole team is super friendly. **HELP keep small dental practices in business, call Elite Smiles!**

I was in the Berkshires for a week and One of my crowns fell out of my mouth-…read moreI called and I was given appointment the next day. Everyone in the office is so kind and professional I would highly recommend them even though I only had something minor done. If someone takes great pride in something small you know they're going to do a good job when it's something big I would definitely trust them100%!

While visiting Berkshires, I severely cracked a tooth. Based upon other review, I called Dolce…read moreDental. They were caring, compassionate & helpful in squeezing me into to see the dentist. Dr. Faggioli was great. She explained what she was going to do before each step. She was careful to minimize any pain during the extensive procedure. Ended up creating a temporary crown to deal with the tooth break. While being treated, I was impressed overhearing the interaction of Dolce's staff with patients and callers. The same day of my visit, they followed through to forward the clinical notes & xray to my dentist back home. If I lived in this area, I would definitely make Dr. Faggioli & her Dolce Dental my regular dentist.

The absolute best in dental care. I have been a patient here for many years- have had many…read moredifferent procedures- from basic cleaning to advanced gum care, braces on my teeth to Invisaligns, cavity filling and veneers. 40 years of great dental work needed to fix up my previous years of neglect. The office is spotless, the staff is helpful and friendly...... and you get sent home with new toothbrush, toothpaste, floss- and a pep talk on taking better care of your own teeth!

I have been a patient of this office for more than 20 years. I travel 44 miles round trip, and…read morewould not consider going anywhere else.I am extremely satisfied with all of the work done there, happy with my smile. The entire staff is very warm caring, considerate, and friendly . They are truly the "TIFFANY" of the art of dentistry.

I have had the best experience with this dental office and their dentist. I have been using Dr…read moreLapowski and have never met a kinder or more talented dentist in my 50 years of visiting different offices. Everyone, and I mean everyone, is super kind and accommodating. Rates are reasonable, and I have never got the impression that they are trying to drum up business. They really are all about the patient. I couldn't recommend an office and dentist more.

I reached out to Granby Dental on May 22 regarding social media content services for local…read morebusinesses and did not receive a response. After following up by phone, I found the interaction disappointing. The staff member I spoke with was very brief and ended the call before I had the opportunity to explain how my services could benefit the practice. While I understand businesses are busy and may not be interested in every proposal, I would have appreciated a more courteous and professional response.

Dr McDonough was the BEST dentist everHe always treated me like I was the only patient. I felt very…read morecomfortable and secure under his care for my implant. I have 3 already and one failed so I think I am good position to appreciate good care

The doctor didn't know what one of my medications was and didn't talk to me about it before the…read moreprocedure. Luckily a technician caught it when I was sitting in the chair about to get anesthesia. I could have aspirated during anesthesia and choked. Also problems with the billing person, Mae. She wasn't responding to the insurance company request for additional information to process the claim. Also, the doctor wrote in my chart that I had 52 minutes of anesthesia when I didn't! They billed insurance for it. Even though they made me pay for it up front. When I told Mae I didn't have anesthesia she didn't believe me and wasn't going to give me the refund I was told I would get since I didn't have it. All around a very negative experience.

This is not the place you want to go to for dental care. My story is too long to share here but the…read morebottom line is that they have a habit of making billing 'mistakes' that somehow always seem to equal bigger payouts for them and more charges for patients (just try getting a truly itemized list of your services and charges and see how much of a fight they put up). If you're a patient there, watch your billing activity very closely. And a good front tooth was broken to an error made by a dentist here, and then they charged me to fix it. Imagine that.

This is a great dental practice!! I highly recommend their services! Dr. Lepowski is excellent and…read morethe hygienists are outstanding!!