Long review so for people looking for the short answer, don't go to this location if you will need help/have questions. They have been consistently very rude every time and don't like customers. That's all you need to know.
Long answer/my experiences and perception- I'm generally not a customer service critic. It doesn't strike me as a big deal so I really don't do this. But I'm leaving this review because every time I've gone in they have found a way to make me feel terrible. I felt the need to leave a review so their superiors know as well. They always make me feel stupid or annoying for asking them a question, or the kind of question I ask. They are significantly worse than other bad customer service places, it really feels deliberate. I am honestly too scared to go into this location now so I will be driving further from my house to a different location. Too many bad experiences there.
It may not seem like this should be a big deal, but depending on what someone is going through it really can be. You guys can make a bigger impact than you realize. I usually don't need help at stores, but at beauty stores I usually just have a few questions, not much at all. I have been a mom for years and have lost time and focus on my image so it takes a lot for me build courage to say "I'm worth it" and take a trip to Sally one day. I was having a bad day as a mom, feeling like I had no identity, pregnancy sickness, crying and needed a boost for myself again. It's intimidating to go into a beauty store after it's been so long and I obviously Instantly regretted going after my experiences I've had there. I felt way worse after. It was not busy. I was the only customer in the store when I asked my first question and all four associates stared at me while one gave me a very rude answer, as if I was stupid and annoying for needing help. I was honestly shocked! It felt deliberate and I was so confused... what did I do? I was friendly the entire time and not demanding anything. Just a couple questions with some happy helpful 30 second answers or suggestions would be perfect. I don't need a lot. Every time I asked something I received rude answers as if I'm dumb for what I'm asking, or attitude just because they wanted to talk to each other. I even heard them talking crap on a customer they had the other day. At one point, I was looking at buying some extensions and was concerned that they might not match my hair and was wanting to hold them up to my hair by a mirror. She never even offered to unlock them from the shelf so I could do so. She just kind of pretended that I never said that. These are $160 extensions... how could I not do that? All four associates were doing nothing and none of them offered when I voiced my concern. It wasn't until later when I said I'd buy them that I was finally able to look.
I understand how hard customer service jobs can be. I have done many, and customers can be rude too. I know it can be terrible. Sometimes we have bad days at our jobs and keeping positive is difficult. But considering everyone is rude every time I go, I know it must just be that no one there cares about other people. Forget "customer service skills", it should be about having a heart and caring about people in general. Forget what your job expects, be human. Everyone is going through something and The world is bigger than just you. I love to escape my problems by listening to others. Even though I am upset after my experiences there, I still feel for one of the associates there. She looked far along in her pregnancy and seemed like she may be uncomfortable or just going through something. Being pregnant myself, and very sick that day, we had something in common and I would have loved to have chat with her about it and hear how that's going for her. She was busy talking to her coworker though as well as by the end, I was way too uncomfortable and absolutely needed to get out of there for my own sake. My day went from horrible to worse.
I get the idea that the manager there must not value their business, but just incase they do and they just don't know how their employees are, that's why I took the time to leave a long review for you. Hopefully it helps something and wasn't a waist of time. It's not meant to be out of spite, it's meant to help. Thank you. "Be kind to one another." -Ellen Degeneres read more