Alyssa is very rude and unhelpful. Filed a complaint to corporate. Worst experience ever:
I went into this location (192 / Publix plaza) to exchange an item that I purchased at another location. I asked Alyssa (blue hair consultant) if they offered wifi (I saw Sally's as an open option on the wifi listing) as I was trying to pull up the products that I had already found at home on my iPad. She responded with a nasty attitude that they do not give that information out to customers.
She later on asked me if I needed help, needless to say I was already soured by my first impression of her so I politely declined.
I had found all of the items that I researched on my phone and was waiting at the register to be rung up. I provided my receipt and the associate helping me, Anna, was confused with how to return my item as it was part of a promotion last month and it seemed that that item was given free in a b2g1.
She then called Alyssa over for assistance and Alyssa said I would need to go to the store I purchased it from originally. I went on to say that that was ridiculous that I should have to go to the other store as I was right here in this store that I came to purposely because the selection of products is vast. It was a waste of my time to have to go to the other location. She then repeated, with an attitude, that there is nothing that she can do.
So I left, irritated, and head to the other store where the associates are flabbergasted as to why she was unable to process the exchange. They said if she has just simply called over to their store to explain the receipt that they would have been able to figure it out. Alyssa's lack of customer service and professionalism made me not want to step foot in that store ever again.
Apparently Alyssa is the reason why business from that store goes elsewhere, from what I have been told. Alyssa called over to this store after I left and spoke with an associate, which she also was rude and giving attitude to, prior to my arrival.
So here I am at the other location and they don't carry any of the products that I had chosen that were on sale at the other location so I am sure you can imagine my frustration level has risen from a 3/5 to 5/5.
So not only has my day been ruined by my horrible experience, I have now wasted my time going to two seperate stores only to leave empty handed and wasted gas and mileage as well and take time out of my day to file a formal complaint which as I am writing it is upsetting me even more.
I have been shopping at sallys since before I was able to pay for my purchases myself. This is the worst I have ever been treated in one of your stores. Not to mention it was very embarrassing for me to be talked to in that manner in front of other guests. read more