I ordered online because this is the closest Sally Beauty Supply to me which happens to be about 2 hours away so I wanted to ensure they had everything in stock that I needed in advance. At the time of pick up, they had not put the toners in the bag and thank goodness I noticed before leaving.
Unfortunately, after mixing the bleach powder and applying it to my hair, I realized that they had put the wrong Ion Powder Lightener in the bag and I had applied "Ammonia-free" bleach to my hair. I called up there and one of the employees was nice enough to say I could come back up there and get two packs of the powder lightener that I ordered but I was unable to make it back there until this weekend.
I called today to see if they could set those powder lighteners aside so I wouldn't have to drive all that way if they didn't have them but the manager said I'd have to pay for them or exchange the ones they mistakenly put in the bag. It's hard to exchange something you don't have anymore due to a mistake made by the store. Also, highly recommend looking up the two different packets Ion Powder Lightener and Ion Powder Lightener Ammonia-free and tell me they don't look exactly alike.
It is wrong that I'm unable to get a refund or get the products that I ordered due to a mistake they made. Not to mention, the extra effort and time and money fixing my hair due to their mistake because the ammonia-free one does not develop the same. read more