Not sure what's going on with this store but it appears they are experiencing an identity crisis. I shop in here for their knock off paul Mitchell, it's a 10, Aveda and Kenra products when I don't feel like spending a million dollars on the real thing. Anyway apparently now this store/company is phasing out the generics they were known for and probably founded on and are slowly incorporating high end name brands, which is wrong on so many levels. First of all I have shopped at several of their locations and it's very rare to find an employee that is knowledgeable enough to sell high end care, not to mention qualified- (I have many stories about their associates giving horrible and incorrect color advice) many of them have zero customer skills and act like you are bothering them if you ask about a product that you can't find. The whole idea of buying high end beauty is to get the whole pampering experience that goes along with the price tag, and to feel confident that the product that you are purchasing is appropriate for your particular needs. These people in my opinion can't provide that. Unless Sally's is really planning on amping up their hiring standards and employee retail/customer service training, I think they should stay in their lane which is good knock off shampoo for the girl on a budget! I'm going to miss those products and don't see myself returning for higher end for the reasons listed previously. This would be like McDonald's not changing anything about the restaurant itself but have their employees selling la mont food out the drive thru window! Stay in your lane Sally! read more