I had a great service at everytime I come here and professional help as well much cheaper from the pharmacies ,and the quality is so much better ,and pretty much anything that you need for your hair, they have it. Located at the same are as Walmart and many other coffee shops restaurants,and much more... Great place and very please to have found this place. Thanks for the service and your professionalism . read more

Came by for some cosmetics. No, not for me. I'm pretty enough already. Parking is available in the Royal Square parking lot. It was definitely a surreal experience when I realized I was the only male in the entire store. I just stood and stared blankly at the rows of stuff with my jaw agape. This happened for a minute or so until one of the sales ladies was kind enough to come by and answer my questions, even though I didn't even know what to ask. A couple of phone calls later, and I was able to get enough information for the lady to point me to the correct shelf. Pricing is a bit more than the the competition (such as Shoppers), but the selection here is definitely superior. That's what I was told at least. I managed to escape the store without shrivelling up and dying in the corner. read more

Sally Beauty - Front of store~ - Cosmetics & Beauty Supply Near Me - New Westminster, British Columbia

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Really good selection of good products. It's my go-to for when I want to get hair dye to colour/touch-up my hair, so I usually know what to get. However, when I went there today, this one young girl who was working asked me more than once if I needed help, as if she didn't trust me. When I go shopping, I usually like to browse without being bothered, to see if there's anything else I'd want, but I felt rushed out of there. My spouse was also with me who she also went after and he wasn't even doing anything, just hanging out with me, waiting for me to find what I wanted. I explained that he was my boyfriend and she apologized, but still, I was super annoyed. It's a good store, and the staff are nice, for the most part, but it's things like this that make me not want to come back. read more

I am not one of those Girls who was born knowing how to do hair & make-up. This store is a lifesaver. I wanted a Pro level hair straightener and the gals helped me pick one that has worked wonderfully. At the same time I got some blue mascara, lip liner and pedi tools for a song. Much less than the drugstore. Today I wanted a comb to do victory rolls in my hair. The girl (who is a hairdresser also) helped me find the one I was looking for but then kindly suggested one that was $1 and works puuuurfectly! The membership pays for itself in one visit. The people here care more about the customer being happy then buying the most expensive gadgets or products. It pays with my repeat business! read more

I tried calling a few times and the first, someone picked up and shortly after, the phone got disconnected. I tried calling back and the phone would ring a few times before I get the busy tone. I will take my business somewhere else since I can't get a hold of any employee. read more

Dear god the women here look fantastic! Yes yes...Same products I can get at every other Sally store..But all of them had amazing hair. Guess that's a good sign. My creep disease is flaring up again, so I'll end this review with "I was a happy customer who came in solely to waste my savings and not admire/envy the staff's hairstyles. If my hair was a child, I'd be an Overweight Mother on Maury. read more

As many people know I love me some beauty supplies and I stumbled upon this place a couple of months ago but never remembered to go in. This past week I was shopping for a new mini flat iron that will work on my new shorter hair and for my trip to Mexico so I thought I would finally check this place out. I am oh so glad I did. Overall the prices are wicked good and the quality seems to be the same as any salon. I will definitely be back when I have more time to peruse. read more

This is where I go whenever I feel the urge to change my hair color (again), or if I want industrial strength conditioner to pamper my hair dye damaged hair. Everything is priced well--I can dye my waist length hair for no more than $50 where it would cost me hundreds to have it done at the salon and deep condition my hair weekly for $3 a pop! Sally's is the reason I can have the hair color that I want and follow up with the upkeep without wringing my wallet dry. I also found a nail polish top coat here that makes my super cheap nail polish last ages! Seriously, 3 to 4 weeks with very minimal chipping when I'm on a keyboard typing away 5 days, 40 hours a week. Thank you for bringing this product to the world Sally! It's called the Winning Nails Tough Coat Bonder & Sealer, if anyone wants to try it (TRY IT!). I can't really speak for the service as I always know what I want and where to get it when I go here. But no one has been rude and checkout has always been fast. I just wish there was a Sally's branch in Vancouver so I don't have to venture out to New West all the time. But until then, I will keep coming back! read more

Small but well organized shop with helpful staff. Pricing isn't great, but this place is good in a pinch until cosmoprof is open!

I'm not much of a beauty diva, but I try to keep myself well-groomed. Mostly I'm about healthy skin, hair and nails and a natural look by day, classic elegance for special occasions. I have purchased salon supplies for hennaing my hair at home, brushes and manicure supplies from this location. The store is smaller than most Sally's, but is well laid out, with most things easy to find. There are usually one or two staffers on shift at any given time and they're on till unless they're stocking shelves or helping a customer. It can get busy on evenings and weekends, but it's pretty good considering size and staffing numbers. I usually research their products online before purchasing in-store, but I've always found the staff to be helpful and fairly knowledgeable about the brands they carry. I remember a staffer being particularly helpful when I was browsing OPI polishes for my mom, who lives in a care home. My mom is very picky when it comes to polish and wanted a red frost and a pink cream. I had already bought and returned several shades that didn't pass muster. The staffer got a white business card and painted some sample chips on it for me to take in to my mom. She spent quite a bit of time with me, painting and labelling, and explained the difference between the regular OPI versus the new high gloss. She really went above and beyond for us. Another time, I was looking for a nail strengthener for myself and the staffer was very helpful checking labels for toxic ingredients and comparing different brands' pros and cons. This store is my go-to for beauty supplies. I like that it's small and staff have always been willing to spend time with me, even if I didn't make a purchase. It's accessible by transit, which is a plus, too. read more

Per the sign in their door, Sally's is supposed to be open at 9am today for extended hrs. Even then, their *normal* hrs were 930 am. I'm sitting outside here at 10:15! And the store is still closed without a soul in sight. Unprofessional, frustrating, and a shame because I love Sally's. I regret that I gave them the benefit of the doubt and waited in case the person was late. An hour and a half late? So ridiculous. I won't waste my time again. read more

i asked for help chosign the color and some s***id girl at the cash register told me to pick one (pushing to tubes of color on me even though i don't have long hair) I trusted her and now I have the ugliest color on earth. not to mention not even close to what i wanted they should fire her and get a professional instead if she didn't know how to help she should've said "i don't know" for christ's sake!!!! read more

It has been my second time in the store. BOTH TIMES EQUALLY BAD SERVICE. I have a sally card that was recently renewed... the system was apparent;y "down" so the card wasn't found in the system. So, because they had to call in the card number and do other things and the store was busy they asked if they could help other customers waiting to pay first? UMM excuse me... I was waiting here first. Is that not how a line works? you help the first people pay for their items then move onto the next people? So basically after waiting 15 minutes, because the system was down...and I wanted to use the discount I payed for I had to wait another 15/20 minutes... Yeah, no... I'd rather just pay the extra $3 I would save and leave. On a completely different day, I went in. Usually there is one staff member walkiong around to help people find things or offer advice/answer questions... NOPE. not one person helping with anything. All 3 at the till. I mean, there was a line of 3 people.. so I guess one person wasn't enough to take on the HUGE line of 3 people? haha.... Then finally when I saw a staff member walk by I said I needed some help and had questions... she was like ohhhhh okay... as she tried walking away,... like she didn't have time to do her job? WOW. At that point I almost didn't want to ask. But I did anyways... and her advice to my questions did not help AT ALL. she basically just repeated my question back worded differently... clearly she didn't know, and tried making something up. SO, I grab what I think I need... and line up hoping the person at the till would be able to help. NOPE! equally bad service. And she was talking to the other people behind the till and just doing the transaction.... WORST SERVICE EVER. I thought the first time was bad... second time was equally bad... It's the closest Sally store near me but I might just deal with driving further to get to a different one because the service was THAT BAD. read more

Wow - so rude it was unbelievable! I walked up to the counter to ask for help and the girl actually walked away from me and started "pretending" to fix stuff on on of the shelves. I had to find someone at the back to help me and I was the only customer in the store. And the girl that I found to ask for help seemed irritated that I bothered her. Whoever owns the store should fire the two girls that were supposed to be working at 12:45 PM on Wednesday, May 24th. They were horribly rude and being that the store was totally dead, you would think that one of them would have helped me. I like spending money and probably would have bought a lot. I will not spend money somewhere that treats me like that though. I wouldn't even give one star, but I had to in order for my post to go through. read more

Awesome selection of hair dyes and nail polishes, a little iffy on the rest- a lot of it is a bit cheaper and lesser known, but for cost it's pretty decent. A lot of the stuff I can't find anywhere else, so it's helped me a lot as far as developing my skills in hair and nails as I now can find the proper tools to do so. The staff are OK. Sometimes they are in the back room talking amongst themselves and it's a bit hard to get someone on the floor to help you. When they do it's usually brief without much explanation so sometimes I'm a bit worried to trust them, but their suggestions have been really good as far as hair dye goes. It's not going to be as professional in store appearance or dress code as other beauty stores, but that doesn't seem to be the aim of the store. If you're looking for a neat selection of products at decent prices, it's a great place to go. :) read more

Not impressed with this store. Tons of items out of stock, wasn't given website prices even with beauty club membership. Store needs to have a larger location & inventory. read more

Wide range of products, cheap and easy to use. Low rating for certain women who work here...ill mannered, selective with whom they will serve with a smile and down right ignorant. One chose to show me her terribly unpolished service skills by first accusing me of already having used the product before stating that she would do the return anyway as if it earned her some class. The store was full yet she decided to talk down to me loudly and pompously. Who talks to customers like this in this day and age?? I'm a teacher so I'm always in a variety of stores. I have not come across such rude cashiers since maybe the 90s. Definitely not spending at this location again. read more

I went here today to buy some hair concealer product for alopecia and will not be back the staff member was not helpful at all and could not wait to get me out of her hair no pun intended. She was very uninformed did not hep pick out a colour and when I asked if there were other more affordable products she said no and I looked around and found another product that was less expensive I did buy product but only because there are not a lot of places that sell what I needed. I also purchased the less expensive product to compare. I Will not be returning for sure. read more

Was in the store yesterday, the sales girl was rude, very unfriendly and had an overall unpleasant attitude. I had questions about an email I received regarding a promotion advertised on their website, she couldn't explain the difference between their loyalty programs and why I couldn't take advantage of the advertised deal. I asked for the manager and she rudely told me that she was "busy", I asked for the managers email, which she also quite rudely told me she didn't give out. This isn't the first time I have encountered an inexperienced, rude and very unfriendly staff member at this store. It's a shame because I love the selection, however customer service is severely lacking! Their loyalty card programs are also confusing. I will be ordering online from now on! read more

As a professional hair stylist, I've had a few clients come to me with severely damaged hair from colouring with products bought at Sally's, yes they are professional quality products but the staff have no idea what to recommend. And speaking of the staff, I see im not the only one that thinks they are rude and snobby. And the tools I've bought there are great for cpl weeks but break soon afterwards. read more

Love this store, the staff were such a great help for me. This is the first time I am attempting to dye my hair and to a look that should not be attempted by beginners. After wandering around the store for a few minutes I realized that I had no idea where to start despite the amount of efforts I put into research beforehand. I finally gave up and asked for help, which was so kindly given to me. I showed them a picture of the look I wanted (which was immediately recognized as a work of Guy Tang) and then was brought to all the supplies I needed and given tips on how to achieve the look I was aiming for and on protecting my hair too. The two ladies who were working today were absolutely lovely and even offered to write down instructions for me in case I was too overwhelmed with all the information. Overall, I highly recommend coming here for all your beauty supply needs or even if you need some consultation as the staff are ever so friendly and helpful. read more