Came in to get an xray done with muaree, normally would be sent to the hospital for such so I was a little surprised to see a new location. The waiting area is very spacious, has comfortable seating and minimal decor but overall comforting. Staff are friendly and easy to interact with! Overall great experience! read more

I had to come here for n MRI and had the worst experience ever. Shuema, can't remember how it's spelled. What a horrific level of care this was. First she yelled at me for not filling out the form correctly (not true) and for not letting them know I had a failed attempt previously because I had metal in my toe, which I let everyone know, even her, before we started. She yelled why did they send me down here with the form not correctly filled out. Not true. I tried to explain to her that yes it was filled out correctly and I indicated the metal ( under where wire is indicated in the questions) She kept arguing with me and telling me no you didnt! She said I didn't mark it off, that it was not checked off pointing at the form saying you marked all no's. Not true. I didn't have my glasses on so it was hard for me to see . I told her it was checked off as a yes and asked to see the form. I pointed it out where I indicated the metal to her and all she said was oh, no apologies nothing. Then grabbed the paper out of my hand. She was so rude! Then they had the MRI machine setup for the wrong foot, I had to tell her that. She proceeded to squeeze my injured foot pretty hard I yelled out that that hurts to please stop, no , continued squeezing my foot into the plastic guide. After the procedure Mary, her assistant couldn't figure out how to get me out of the machine. I had to point out which button to push to let the table move back. Shuema came from behind me and yanked out my ear plug, with no warming, which hurt and scared me. I told her to stop and removed the other one my self. I am was so mad I filed a report! I broke down crying when I got back to my room. My anxiety was through the roof! I wanted her reprimanded for her very unprofessional conduct. But I'll never know what happened. A patient advocate came to talk with me and go over my report. She told me it's hospital policy to do an in-house investigation of the complaint, which remains private. read more

They got me in to get an MRI I needed in order to get them to my Dr before he went on a 2 month sabbatical

Jasmine Fernandez was my X-ray tech and I had 5 body parts to X-ray! Both Hands shoulder knee ankle She was spectacular- thorough, kind, gentle, and most of all efficient .Was in and out of there in 30 mins (20 for X-ray). Great employee! read more

Appointment scheduling took a few weeks; exam literally last 20 minutes. Check in was a breeze with online check-in. Comfortable waiting area and Covid 19 restrictions have been soften but I like to still wear a mask in clinics and hospitals. Clinician was respectful and proficient at locating the issue or possible non issue. read more

Easy to get an appt, front desk staff was polite, professional, pleasant and I loved that your personal information was not said out loud-the first or last half of info was said but nothing more. Jasmine did my X-rays, very soft spoken, polite, and efficient. Thank you Jasmine. read more

Unfortunately I am experiencing some issues that required a x-ray. But, the good thing is, this location made the process easy and painless. My doctor told me that I needed to call for an appointment due to Covid. When I called to make an appointment I was told to just walk in. OOOOOKay, I was told they take the last walk in at 4:00 pm. I arrived at 3:40 and there were a few people in front of me, socially distancing. The girl greeted me efficiently and quickly. Asking me all the Covid questions and taking my temperature. I was brought into a large waiting room with social distance chairs. The office staff sat behind large plexi glass plastice dividers and they cleaned the heck out of everything when a patient would leave. Like, for real! Spray the chair, wipe the counter, spray again and all while wearing masks of course! I felt safe as I was called up to the counter to complete my intake information. Shortly after I was called back and changed into a gown for my x-ray. Once finished I left. Tah-Duh! Polite staff, quick service, and my x-ray was done. Thank you. Yelp on People! read more

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Giving this place a 1 for customer service. However the imaging tech who saw me, she was a traveler from Spokane, SHE was awesome and caring. She was the reason why i didn't give this place a lower rating Being in the health care field, i know How it important it is that patients are acknowledged. by giving them some eye contact when you say "good morning, how can i help you..". The lady had zero skills. Kept her eye st the computer the whole time, as she greets me and tells me that i meed to fill out some forms. Next, i was called by the lady on the far left who check your insurance in their computer... Initially she was pleasant when we were talking about how each of our thanksgiving went. Then.... she tells me that i don't know in their computer that i am eligible, even though i have and always have insurance PPO. I got on my phone and pulled up my insurance website to show her my card on the web while she has the physical card in her hard. Apparently, she had to believe that there could never be a glitch in their system. From there, all the pleasantness went out the door. From there, i was a number in the line and i can either sign the waiver ir re-schedule my appt but she didn't want to hear it when i said i will call my insurance so they can her i have current insurance. Got on the phone, talked to this nice lady and she even asked "the imaging or providers have a number they can call to check", she, too, didn't understand why this lady couldn't do a simple check. With all that unexpected delay, i thought i was gonna miss my appt altogether but nonetheless, i was able to get seen. But boy, that lady was all about business and even when i was calmly explaining to her that i didn't feel it was right to sign a waiver when i know i have insurance, she did not show any sense of understanding nor empathy. She made it known and clear i was just a number in the line and that it was not her job to verify or double check the system for accuracy. read more

Salinas Valley Imaging Center - Diagnostic Imaging Near Me - Salinas, California

I had a scheduled appointment for a CT scan so they asked me to arrive an hour early so they could draw blood. My appointment was at 8 am, fasting. I arrived and registered. The reception area filled up after I arrived three times and everyone was attended except me. So I asked why? The courteous receptionist explained that they didn't have anyone to draw my blood but they were bringing some one from the hospital. An hour later, I told the receptionist," if I don't get seen in 10 minutes then I will be going elsewhere." The manager walks out just to reiterate they don't have anyone available yet, this is just to complete a blood draw. I reiterate I was only waiting for an hour and 15 minutes after that I was leaving. Why would a facility be behind schedule at 8 am when you've had a appointment for three weeks? Why would they state three times, We are getting another person to come draw your lab in a bit? Never did it's across the parking lot . Why would they not be considerate of a patient's time? If I had arrived 10 mins late they would have canceled me. No longer a patient of SVMH care. Absolutely ridiculous! read more

This place is really nice with a decent amount of office staff, but they can't seem to get their patients seen quickly. Does not seem to matter whether or not you have an appointment, every patient has to wait a long time before being called for their procedure. I was going to walk in but called to see what the wait time was. The person on the phone convinced me that the wait would be much less if I made a same day appointment. Got the appointment for 2 hours later. Did the electronic check-in before leaving home but after arriving, I've been waiting for 40 minutes now for an x-ray technician. There were no patients waiting when I got here and now there are only 4 (including me) but still no technician. read more

Came here so my daughter could have a ultra sound on her thyroid. We arrived at 1245, were called back at 1255 and by 115 we were done. This is the quickest I have ever been in any Drs appointment and I was happy!!! If I need any other services regarding this establishment I definitely would come back here. The staff was nice and got us in and out. read more

Too bad I can only give 5 stars. Place is 10 stars and MORE! Had 8:30 appointment for an ultrasound. Got there at 8:20. Checked in, sat for no more than 3 minutes before being called. Ultrasound tech, Paula was wonderful. Explained exactly what she was doing every step of the way and answered my questions with easy to understand answers. From front door to exit this place and all the people I dealt with were GREAT! read more

I've been here a couple of times now and everything has always gone smoothly. From making the appointment, to check in, to getting the X-ray, all went well. Staff was great. read more

False advertising. If your doctor calls and asks for an open MRI, they say they have one. They do NOT have a true open MRI. What they have is a wide bore MRI. She said"We consider it opened because it's wider and open on both ends" (it's still a tube!) I said, "yes but that's not a true open MRI -you are giving false information out to clients and my doctor".She finally admitted that it wasn't an open MRI and that if you really wanted one of those you had to go to the Bay Area because Salinas, Monterey County does not have one! read more

My appointment was on time with no waiting. The employees and technicians were terrific and I was very impressed by how patient they were with me. I was a bit frightened and they understood that and walked me through the procedure beforehand. They made me as comfortable as possible and provided excellent verbal cues regarding how much time I had left once I was in the machine. They also provided head phones with the music of my choice. Bob Marley serenaded me through my appointment. Salinas Valley Imaging is conveniently located, they have an OPEN MRI which is perfect for people like me that do not like having their heads enclosed, and excellent parking. Thanks SVIC! read more

This is one of the dirtiest waiting rooms I have ever been. The couches are ripped up with who knows types of stains, Doctors should be aware of the health condition of this place, Sad profit above everything else read more

Salinas Valley Imaging Center - No words needed - Diagnostic Imaging Near Me - Salinas, California

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Terrible and rude. Asked my weight which I whispered because who likes their weight announced? The snoty receptionist blurted out my weight and said I was too big for their machine and had to go to SVMH. Repeating their weight capacity. Yes I'm large but geez! How unprofessional. read more

Had a nice experience when I came in for my MRI. The technologists explained to me the procedure they were doing and gave me some headphones to listen to my favorite tunes, because it gets noisy when the MRI is being done. Thank you ladies for being so nice and caring! read more

It's illegal to bill Medicaid patients. Despite this, Salinas Valley Radiologists have sent me to collections over an $89 bill that should have been worked out between them and Medicaid. I emphasize that it's illegal for this clinic to have done this. read more

Very awesome people at this site.Only thought of me and were very empathetic to my issues.Much better then any others I've been to.P.S THEY HAVE A REAL OPEN MRI FOR PEEPS LIKE ME.THANKS AGAIN.JOE W read more

This is absolutely ridiculous. I have been trying to get in this place since last Wednesday to get an x-ray and I am told the wait time is 2 to 3 hours. It is the only place in Salinas, you think they would have more technicians. Just tried to go again and was told they don't take appointments you have to come in in the morning and wait. The gal just told me some people have been in there since 7:00 am is now 950. Ridiculous ridiculous ridiculous. I was told to come in tomorrow morning before seven even though they don't start work until 730, just to secure a spot. Salinas healthcare at its worst. read more

I don't know why they are getting old stars, I have been going here for five yrs or more once a year. I have always ran into such nice people, the girls up front, the one on the phone when I call, and the CT people. They are so friendly, like I just called for my appointment and the lady was so nice and friendly, I would recommend Salinas Valley Imaging Center , and never had a problem with my bill, they always worked with me, read more

Save yourself some grief and go anywhere else. Driving out of town is better than dealing with the lack of customer care here. You'll thank me later. read more

Living in Salinas, this is the only game in town, and they provide service commensurate to having a monopoly. I've submitted satisfaction surveys, and I've written letters to management. Since I've had absolutely no response, I am writing this review. I've been here for a CT scan of my sinuses, a pelvic ultrasound complete with probe, a CT scan with barium of my gastrointestinal tract, and this last time it was for thoracic x-rays. Each time, I've had a miserable experience, but I had always put it down to just being sick. Now, I know it's because I had terrible service! At least I threw up the last barium solution when I had that CT scan! The check-in procedure provides you with absolutely NO privacy, and NO respect. First, you go up to the front desk, and try to hand in your form. Somehow, you never seem to give it to the right "girl" who rudely points you elsewhere. Then, this 20-something yells out your first name. I have clients that I've known for seventeen years and I would never dream of calling them by their first names because they are older than I and deserve respect. You go up to the desk and recount your medical history sitting two feet away from the next person registering. This is a small town. Every time I go here, I ALWAYS see at least one of my clients. You have as much privacy as you would at the public library. Another 20-something yells out your first name again, and shows you to a changing room the size of a bathroom in a camper. You are instructed to leave the door open when you are be-gowned. Again, you are stared at by every Tom, Dick, & Harry as you are bra-less in a threadbare gown. Or maybe you'll get lucky like I was, and have a bunch of wheelchair bound dirty old men parked in front of you. Too bad I didn't have a g-string on or I could have made some extra money! The very tall, well-built, intimidating male tech came to fetch me from the humiliation of the changing room. As soon as he had the door closed to the x-ray room, he said, "Do you think we can lose the earrings, dearie?" Really? I told him that he didn't know me, and couldn't address me as dearie. Instead, he could address me by my title and last names. A fine start! At one point, I had my side to the plate, my hands up high holding onto a pole, while the tech used his feet to move my feet farther apart. I told him this was just as personal an experience as being frisked by the police. "Do that much?" says he. "Only once when I was protesting the first gulf war," says I, having already taken note of his military tattoos. After the x-rays were completed, and I had dressed, I took a moment in the waiting room to ask for a customer service satisfaction survey. There were plenty of holders all over, but no surveys. I was told they were out of surveys. I said that if she could not locate one, she could locate the manager for me. Lo, and behold, I was given a survey. This experience was not only humiliating but dehumanizing. My doc wanted me to go for an MRI. This time, I chose to go to Central Coast Diagnostic Radiology in Monterey. What a difference! Not only do those folks treat you with respect as a fellow human being, they even bake you cookies! I will NEVER go back to Salinas Valley Imaging again! read more

I needed a chest x-ray and wanted to go to a facility that was contracted with my insurance carrier, Anthem Blue Cross. The provider list that the insurance company was worse than worthless as a lot of time was wasted finding out that none of the listed providers did chest x-rays or were even in business. Salinas Valley Imaging Center was suggested to me as a possibility. It was determined that they are actually contracted with Anthem Blue Cross. Just before going to the appointment, I decided to check Yelp. When i saw the 1 star rating, I thought, OMG what have I gotten myself into. I arrived at the facility at 11:15. The intake person was pleasant, professional and efficient. She completed her part of the process in less than 5 minutes. A radiology tech, Tim, got me within 2 minutes. I donned the ever "lovely" open back gown, had the multiple x-ray shots taken, got re-dressed in my business suit and was walking out he door at 11:30. This facility is FANTASTIC! I certainly hope that I never have again use their services but if I do, they are definitely my first choice. From start to finish, the service was pleasant, professional and efficient. read more

I went in for a shoulder arthrogram and MRI today. I HATE the MRI more than I hate having long needles inserted into my shoulder joint and then having the joint filled with liquid dye. SVI made my experience as non-traumatic as possible. The front office staff, technicians and physician were all very kind, friendly and professional. The facility was very clean and wait time was Minimal. I truly having nothing but good to say about my experience at SVI and recommend them highly. I can't speak to their billing department and practices, as mine is a workers's comp. injury. read more

Getting x-rays, ultrasounds or even an MRI is cheaper than going to the hospital. If can wait come here first. Forget those over priced Hospitals! read more

I have been calling and trying to get an appointment for an MRI, have been trying for two weeks. How unprofessional, irresponsible. They do not answer the phone, you have to leave a message, and they never return your call. I do not know how they have any work to do if they never schedule patients. My Dr. office called and tried, they were told that they cannot schedule the appointment. Horrible how we cannot rely on them being responsible. Too bad there is no alternative to them. read more

BEWARE! These people purposely hold insurance authorization requests until it is too late to get authorization for a procedure from the insurance company prior to a scheduled procedure. Than they want you to sign a waiver that basically means they don't have to wait for the insurance to come through, because YOU have agreed to pay. But it's ok - they have payment plans. Then if the insurance is paying, YOU can deal with and get reimbursed. I checked with our insurance and they were extremely concerned and very grateful that I had reported this to them. Our insurance company (Blue Cross) also warned me NEVER to sign such an agreement. An In-Network medical facility/doctor is responsible for asking for authorization according to their negotiated contract (and in a timely manner, again, according to the contract) from the insurance company for those procedures that are vlearly coded for requiring prior approval. These people purposely delayed the request for authorization so that we would feel pressured to sign their payment agreement to have the procedure done and pay for it ourselves. (This was a crucial MRI for a cancer diagnosis and treatment determination.) They (SVI) were unwilling to do ANYTHING to help or rectify this situation until I informed them that I had spoken to our insurance about this - and then the insurance company called them . Suddenly they were quite willing to "do whatever they could" to make this right - because the insurance company would expedite THEIR process, even though Salinas Valley Imaging had not submitted the request in a timely manner. (Blue Cross requires 5 days - The representative at SVI told me that their "protocol" is to submit the request 2-3 days before the procedure. They also admitted to me thst they knew BC required 5 days. Do the math!) When you exploit the suffering of others for your own gain, you have proven your own depravity. read more

Rude receptionists. People come in sick and are treated horribly. Please train your receptionist on empathy. I work in healthcare and would never treat my patients the way the receptionists do here. Never bringing my mom back here she was laughed at. read more

My MRI experience was great! From the moment I walked in I was greeted and helped with professionalism. Cherry and Brenda were very professional and made me feel at ease. My past experiences were not the greatest. I would definitely recommend them to everyone. read more

I walked in 3 times today to get a chest X-ray and was turned away all 3 times. The ladies working the registration desk were all rude and condescending. So I went to Memorial to get my xrays done and found a more inviting environment. While waiting at memorial, I spoke to a gentlemen that waited 2 hours at the imagining center and then was told that they didn't have time for him. Needless to say, all of the ladies should be replaced or retrained and the managing supervisor should be fired for the lack of training and supervision! read more

Worst ever! I could not get an appointment after... spending 25 minutes on hold, was transferred twice, to talk to the only person who could make my appointment? Then one response to three emails over a two week period and still no appointment. I called and left multiple voicemails on different days for the office manager. She did leave a message though had not bothered to check with the person I had left three emails for. I left a third message for this office manager asking her to check with the named person I had sent three emails to so I did not have to start over. Four days later I still have heard nothing from this office manager. I called CHOMP and had an appointment within a few minutes. Perhaps they are a bit more expensive however their imaging equipment is superior, not to mention CHOMP has a competent professional staff. read more

It's nice to know that this Salinas valley imagining center is very professional and they have more better MRI and CT scanners that suites my needs. read more

they called my cell phone, left a message requesting I confirm my appt. for the next morning...I called back...3 times...was on hold for a wait time of 14 minutes the first time...that passed with NO ONE RESPONDING ---all 3 times I waited for at least 10 minutes! I used up my battery listening to one song played over and over and over...an online request for confirmation and instructions would streamline the process but apparently they don't do email. read more

We dealt with Ariana at check in, were treated with hostility, unprofessional attitude and rudeness. She was not helpful and seemed to go out of her way to make sure the services that were requested by the Dr would not be completed. read more

I have a condition called Psoriatic Arthritis and I had to have X-Rays of My Hands, Feet, Chest, Knees and SI Joints ( Pelvic Bone ) and they were wonderful.. read more

Waiting in a very small changing room...door closed.... to get a quick XRAY. ...I feel like a caged animal or a prison inmate...I hate coming here.....I feel like I am bothering people when I come here too...sorry in inconvenience you at work...once I got into an actual room my technician was very very nice read more

It's not fun going to get a procedure, BUT, my experience BOTH times here was actually wonderful! The office managers were so nice and so helpful. They answered all my questions and helped me through the financial process by giving me options. The medical staff and doctors were beyond nice. They literally held my hand through my procedure. The doctor made me laugh and feel at ease. I highly recommend Salinas Valley Imaging and radiology! There is no way I would go anywhere else. I recently moved over to Monterey, and I still come over to Salinas for anything i need that Salinas Valley Imaging offers. I would rather drive to this business from another town than go somewhere else that is closer. I am very grateful for the staff here! They are true professionals, extremely caring, and experts at what they do! read more

Terrible customer service. Gave them the correct address at time of office visit. They Never updated their records, Never billed my insurance (they took a copy of my card). Sent my bill to an old address I haven't lived at for 15 years! read more