The doctor took their time. Not in a hurry at all. Very thorough. Ran all the tests needed and…read moreEvan sent me out to Salem Radiology.

I had an excellent first visit experience. Dr. Tomes has excellent skills, listening and verbal…read more My appointment was new patient interview. The intake paperwork is extensive and I thought that was positive. Bloodwork is convenient in their on-site lab. I look forward to having this clinic as my medical home base.

I had to wait more than 2 hours to see the doctor. She…read morelooked at my swollen legs and feet and decided to have blood tests. She was able to answer my questions to my satisfaction.

For one full year, I would tell my doctor about the pain in my back and the bouts of diarrhea. She…read morenever ordered any testing just said that it was back pain and to take Tylenol. I changed my health insurance plan. Got a new doctor and got my meds prescribed through the new plan. They told me that I qualified for Ozempic because of my health issues and it cost me $30 a month. Kaiser would prescribe it, but wouldn't pay for it. Fast-forward to the new doctor and her exams and orders for tests to find out that my back pain and constant diarrhea were actually polyps on my colon. They also discovered some polyps in my esophagus, some scar tissue in my esophagus. They also discovered that there was a narrow and slightly curved spot in my esophagus. They removed the tissue the polyps from both ends and stretched the esophagus so that the curve wasn't as pronounced. The doctor at Kaiser never even considered doing this. Not once during my five years with her did she ever even physically examine me. I would so totally not recommend Kaiser to anyone that has ongoing health issues or doesn't know how to advocate for themselves. I'd heard stories about Kaiser, but couldn't believe that they were actually that bad.

I am not sure when WVP took over the doctor's clinic, but I recently established primary care with…read moreFNP Stupfel and she has been a delight. She helped me with a few minor medical concerns and medication management and she has been helpful. I can see the issues with hold times and some waiting times in the actual office, but it hasn't been too unreasonable and I am hopeful I don't experience those issues going forward. I did have to wait a while to establish care and I have not needed any urgent visits with this clinic yet.

Dr. Amy Card, saw over my husband and I when we first moved to Salem Oregon from California. I…read morepreviouosly had kaiser perminente and had an ongoing issue for years and was never given a diagnosis. It only took one appointment at Salem Health and Dr. Card and I was diagnosed on the spot with a prescription for treatment within an hour! Dr. Henry is amazing and currently works with both my husband and I. She is stright forward about things and has a kind way about her. She is quick to reply on mychart and place orders and is very knowledgeable. There have been times under her care in wich we needed to outsourse to a separate clinic and the transition has always been smooth. The office itself is close to my house and the front desk and security staff are super nice and helpful!!

Went into the ED with a bit of a wait, which is expected, I was seen by the amazing staff. Piper…read moreJohnson was my nurse and she was absolutely amazing!! She was kind, caring, knowledgeable and very attentive. The folks at check in were equally kind. I highly recommend Salem Health Emergency and nurse Piper.

Quality just keeps dropping in the ER. Every time I go it's an hours long wait and to not receive…read morehelp for what I need. Once, I was left writhing in pain on the triage floor with a kidney stone for several hours. They just discharged me with pain meds; however, Kaiser urgent care said it was an emergency and the Kaiser urologist sent me back to the OR to have it surgically removed.

I am really shocked to read these other yelp reviews... I…read morehave lived in the area now for almost a year. I am a transplant from the Midwest. So you can imagine the culture shock of setting into a new town. I have never been a "west coast"er, nor was I really aware of how life here would be. Coming from the hustle and bustle of one of the busiest cities in the US, it's a really nice change of pace. One of the physicians at Salem clinic was recommended to me, and I've been seeing her for a few months now. She was a great fit for me, I got lucky [but honestly, they have a lot of docs, if I didn't like her I could have easily chosen another]. I have been to the South clinic, and I have been to the Main clinic. I have been the recipient of many different services at both, including testing, blood work, and standard care. From the confirmation of your appointment process, to the check in process, to the processing of patients as they pile in [and they do pile in-have you seen those lines? Wow...], I have witnessed nothing but kindness and professionalism. In fact, I was shocked at the manner in which their staffs in both locations were consistent. In my opinion there should be a BASIC level of service supplied by all administrative support staff in every industry [ESPECIALLY healthcare] and yet-taking care of people [something that should be held in the highest regard] is so flippantly overlooked. I challenge you to walk into any clinic in the Midwest and see if you are treated the same way, other than being herded like cattle and left to sit for some indefinite amount of time at the mercy of their schedules. Whether it is a Walgreens clinic, or a private practice. You are on their time, not the other way around and you will wait. There was not one patient that walked through those doors that was not greeted with a good morning, or a hello may I help you. Private facilities like this just don't exist anymore where I come from.

I have been a patient here for many years. Never been happy with them but it has become far worse…read morein recent years. They are all about money and not patient care. They recently moved away from the more universal Mychart and implemented their own version. What a nightmare that has been. They lost records and I can't even work with them. I decided to start using a private lab because they offer substantialy more tests for significantly less money. Why should I be forced to use their lab? I assume they didn't like this because they absolutely refuse to load the results into their version of Mychart, despite me calling many times and providing them the results twice. I mailed them and delivered in person because they refused to accept them electronically or download them from the lab. Last visit they told me at least three times they are a business and eventually refused to see me as a patient. Keep in mind I owe them nothing so it is not a billing or payment issue. Go anywhere else if you can. They are horrible.

Excellent,caring Dr.'s(Dr.Oran and staff) and you can depend on their expertise and support.read more

The wait times to see a PCP is easily over a month and a specialist 3 months or more. I worked for…read moreKP in Northern California for 15 years and the care and wait times were great. I moved to Oregon after I retired and was sorely disappointed to have to wait so incredibly long to see a physician. I do want to say that the physicians I have seen are great, but inaccessible. They also have a lot of gate keeping by staff. I went to urgent care at the Lancaster location and waited five hours to see a doctor. Even though I have cost effective benefits as a KP retiree I'm seriously considering switching to another healthcare agency when open enrollment begins. I do not recommend Kaiser in the Salem area.

I've had several issues with this clinic. They took weeks to get a referral for an imaging sent…read morecorrectly and blamed it in the imaging center, when they were not including treatment area in the MRI order. They then sent the pre-authorization for the wrong imaging center so I had a referral for one clinic and a pre-authorization for a different one. I'm still having issues getting them to bill my insurance correctly as I have not received an EOB yet for services done in July. I went in for a blood draw and the medical assistant hadn't prepped supplies before drawing my blood so I sat there holding pressure with a piece of the sterile prep surface while they searched for a cotton ball in a supply closet. Lastly I go to review information and no one had seen or even verified they had access to my MRI they ordered and I had to pull up the results in my phone. They then proceeded to blame the inflammation I'm experiencing on my HRT but with no information other than, "it can do that." I'm just shocked at how bad my experience was. Nothing went right. I was even told I would get a call back from the corporate group regarding issuing a complaint but they have not reached out and every time I call they're in a meeting and unable to discuss. Edit: ten months ago I was told that my bill was being waived due to my experiences with this office. Now a year later they are sending me a bill. Better, since it's over a year since my first date of service it would not be possible to submit to insurance if I wanted to. Every single stage of dealing with this office has been mishandled.

From the owner: Established in 2007, The Oncology Institute of Hope and Innovation (TOI) is dedicated to providing…read moreexceptional cancer treatment and advancing cancer research in Salem OR. Our team of skilled oncologists, specializing in hematology and oncology, offers personalized and compassionate care to our patients. At TOI, we emphasize value-based cancer care that prioritizes the needs and well-being of our community.

My heartfelt thanks, to the stalwart professionals at Salem Gastro, for kind, attentive and…read morediligent care. Having one's fecal exhaust chamber mowed like a fresh green lawn on a warm summer day, tends to place a tip of anxiety on the nubbins of ones already plagued conscious mind. Needless to say, the procedure was literally over before it began. The colonoscopy was a quick and effortless affair, with a young. but well seasoned doctor at the helm. What began as an agonized wrestle with the strict confines of my mortality, ended with a wink and a nod. You have my sword, and my axe! sincerely, Eric Richter!

They have high turnover for providers, and if your provider leaves, they do not tell you in a…read moretimely manner. This leads to gaps in treatment, because existing orders from your previous provider are no longer valid. This can lead to a deterioration of health, which doesn't seem to matter to them. I have lost 2 providers in 1 yr.

My sister and I took our father to Mccann's Medical next to Fred Meyer just so he could see what he…read morethought about a mobility scooter. Andrea greeted us and took care of us the whole way. She was great! Friendly, knowledgeable, and funny. She explained the differences between the scooters she had in the store, and let my father take the mobility scooter for a spin around the store. Then she actually let us take the scooter for a longer try out in Fred Meyer itself. While we were gone, she even did some minor repairs on my father's wheelchair. Needless to say, we just had to rent the scooter for my father to see how it worked out. Seeing as how he liked it so much, we decided to go ahead and purchase it for him from Andrea about four days later. We can't recommend this place, and Andrea, highly enough!

Andrea was amazing!!! She was so kind and sweet and informative to my dad. She helped him try out a…read moremobility scooter and he is overjoyed. She spent time teaching my brother and I how to take it apart and put it back together multiple times. She never rushed us or got aggravated. She also fixed some things on my dad wheel chair without us even asking. Shes an AMAZING asset in this store. We rented the scooter but we will be buying it. My dad really enjoyed talking with her and the scooter has changed his life. Thank you ANDREA!!!

I have used this place for my medical care for my whole family for over 10 years. I followed…read moreKristen Jamsa from her previous location and she is fabulous. I've never had a bad experience with any of the staff and they have always gotten us in last minute with an available provider. I've liked them all. The only negatives are the patient portal is kind of janky and the phone tree has sometimes gone down. I refer here all the time and they do a great service for the community. They are not for profit as all medical care should be....

I call to make a appointment and was waiting almost 1hr just for them to answer my call and say…read morehello once and end the call