Update (2/27/12): Sadly, I have to take a star off. Not because of the food, but for the take-away service. Quite simply, these guys screw up my takeout order at least 50 percent of the time. To be honest, it is probably closer to 90 percent, I am not embellishing. It is so bad, I have gotten to the point of opening and checking all the food. They are totally unable to ever include things like a container of blue cheese for the buffalo wings. They just forget something every single time. I am not a picky person, nor do I like to complain. I understand that forgetting something like a side doesn't seem like a big deal, and it isn't. However, it happens every time.
Last night, I forgot to check the food and I end up with a Sausage and Mushroom pizza. That is not what I ordered. Oh and yet again no side of blue cheese. What are wings without a side of blue cheese? At least they put the sauce on the wings. Sometimes, you will be given a container of fried chicken wings with buffalo sauce on the side. I specifically ask for the sauce to be on the wings now, and often it is still a mistake. Again, a miscommunication problem. I believe they are taking "side of blue cheese dressing" and turning it into "sauce on the side" in the kitchen.
Did I mention that I checked my receipt and pointed it out specifically on the counter. I said "this is mine". The hostess confirmed what I ordered. ALSO, IT WAS THE ONLY TAKEOUT RECIPT ON THE COUNTER! (at least from what I saw).
I called them up to complain and told them "I love your food, but you mess up my order over and over again". They did not offer anything to make it up (they have given me small gift certificates before). This time nothing.
The previous order I made, I get handed my pizza but not the salad I ordered. I am not sure how that can be forgotten. I do not know what the problem is, but I think a lack of communication exists. They need to get a computerized system or something, as it is unacceptable to mess up take out after take out. I know I am not the only one this is happening to, they mess up the order far too often.
The most frustrating thing is the issue has gotten worse if anything. Is it really that hard to check the take out before you give it to the customer? Why should I have to check to make sure I have the proper food? That is your job. I worked in a restaurant for awhile, mistakes happen sometimes. But when your take out is far more likely to be the wrong frickin order then the right one then that is a problem.
So the food is great, the workers are nice, but something has to change when it comes to take outs. I honestly have no idea how they can mess up every single order I make. I am going to have to start looking elsewhere when I order out, especially when I am ordering for myself and other people. Picking up food should not be a guessing game.
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The place is very very good. I did not like Angelo's all that much, but I always LOVED Cafe Greco. The "Sicilian" Pizzas are great. I really like the Quattro Formaggi and the ZaZa. Of course you cannot go wrong with the "Steak Sinatra"... your heart will not be pleased but your stomach will be. I have yet to try the Grouper, but I could see that being very good. Prices are reasonable.
Service is very good as well. They gave me a gift certificate when they made a small mistake on the order. The servers are friendly, helpful and down to earth. The bar is nice and always has sports on the televisions. Great place to eat in or carry out. It is in the Mulford Square shopping area (which is where Nippons started years ago).
Bernie is the man! I didn't like GiGi's (now closed I believe) but Joey Cs brings back that Cafe Greco flavor that Rockford knows well. People always talk about how Rockford is "full of chains" but that can not be further from the truth. Quite a few places in the area easily match up to anything Chicago produces (often at half the cost). read more