I was given a gift voucher by my husband that was worth around $400 for a 4 hour spa package. I managed with great difficulty to convince them to use this over 3 sessions as I have young kids. On my first session, Due to limited parking on Vernon terrace or surrounding streets I was 6 mins late, so upon arrival instead of being welcomed I was told by the therapist that next time they would have to take the time off my session as she has back to back appointments today. During my massage she kept talking and asking me where I was from because I didn't look Australian and had different skin and features. Then she asked me really irrelevant questions such as how long I have travelled to get there.
On my 2nd session the owner was at reception and I was 5 minutes late again due to the parking issue. As I entered she asked me if I had been vaccinated for Covid and if not why not. Then she said that her staff had been vaccinated and that soon she is going to introduce a policy at her day spa to reject people entry who have not been vaccinated. I said vaccinations aren't mandatory yet by the government so she should stop asking intrusive questions. Then she told me to fill out a form with 4 really intrusive questions about vaccinations: have you been vaccinated? Are you on a waiting list for a vaccination? Which one, Pfizer or AstraZeneca? Something along those lines. She then said, you're late again and this time we will have to take the time off your massage but instead of taking me straight in she put me in a room to have tea for 10 mins taking another 10 mins off my massage. She said sorry but my staff has back to back appointments again.
The whole time I was there I only saw this one staff she had booked up back to back 2 weeks in a row. I didn't turn up for my 3rd session as I felt super anxious going there because I didn't know what to expect this time. Halfway through this treatment I started coughing with a tickle in my throat because my sinuses were playing up which usually happens due to cheap essential oils in some cosmetic products. So the therapist left me for about 10 minutes and entered with a mask (which I realised she wasn't wearing the whole hour prior to my cough). Vaccines don't exclude you from wearing a mask, she should have been wearing one to begin with so that was another 10 mins taken off my session.
Sadly I found this experience far from relaxing and pampering. The whole time I was there I felt resentful, tense and ripped off. In addition, the sheets and towel felt oily and unhygienic and the products used in my treatment were cheap. Absolute Waste of money. Apologies to my husband who had spent a while researching the best gift to get me for Mother's Day.
This place is bringing down the vibes in a classy end of town. Spend your money on another day spa if you're looking to get pampered in a relaxing environment and not be judged. read more
